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47 posts

Geek
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  Reply # 884314 25-Aug-2013 20:12
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Orcon still a joke. 

Chorus guy turns up and said have you got problems with the line. I said "Orcon seems to think so"  But I have got a text here to say its fixed.  He says Oh ?

So we do a quick speed test  - 14.74 mb Auckland  then  
a  test to  paulo Alto 1.87 mb sec  and LA 1.9 mb/sec

He says what do you want me to do ? Its obviously not your line if your getting almost 15 mb/sec to Auckland. 

I am glad that I just did not have to go through an hour of torture  with the Orcon Help desk for them to still lie to my face.  ( Well I am sure the support on the ground is not aware of the larger systemic issues with Orcon. So they are not lying on purpose. 

Basically my take is that Orcon have over subscribed their service and are being cheapskates on the international traffic.  

I am looking around for a new provider whom can deliver a fair and honest deal. 

I am supposed to be in a one year contract and I am sure there will be some hair pulling to get out of it.  But frankly speaking Orcon promises one think and delivers another and I would say they are in breach of their contract. 

I will post here once I have my new ISP and inform of some speed tests. 





  

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  Reply # 884319 25-Aug-2013 20:23
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Allanhall: Orcon still a joke. 

Chorus guy turns up and said have you got problems with the line. I said "Orcon seems to think so"  But I have got a text here to say its fixed.  He says Oh ?

So we do a quick speed test  - 14.74 mb Auckland  then  
a  test to  paulo Alto 1.87 mb sec  and LA 1.9 mb/sec

He says what do you want me to do ? Its obviously not your line if your getting almost 15 mb/sec to Auckland. 

I am glad that I just did not have to go through an hour of torture  with the Orcon Help desk for them to still lie to my face.  ( Well I am sure the support on the ground is not aware of the larger systemic issues with Orcon. So they are not lying on purpose. 

Basically my take is that Orcon have over subscribed their service and are being cheapskates on the international traffic.  

I am looking around for a new provider whom can deliver a fair and honest deal. 

I am supposed to be in a one year contract and I am sure there will be some hair pulling to get out of it.  But frankly speaking Orcon promises one think and delivers another and I would say they are in breach of their contract. 

I will post here once I have my new ISP and inform of some speed tests. 

  


with packet loss, and low ping you can actually still get fast nz speeds and slow international speeds and have a line problem.  what kind of sync rate do you have?  that said, usually a "line" problem means packet loss somewhere, which is usually at the isp end  / hand over to BUBA etc.


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  Reply # 884420 26-Aug-2013 07:35
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Allanhall: Orcon still a joke. 

Chorus guy turns up and said have you got problems with the line. I said "Orcon seems to think so"  But I have got a text here to say its fixed.  He says Oh

  


Wasn't your original issue disconnections? Hopefully you mentioned that to the Chorus guy rather than the speed issue?

They are probably very linked. Your disconnections are probably generated by massive amount of CRC errors on the line, which in turn creates packet loss.

Packet loss is a funny thing, as local traffic will still perform ok but international won't. This is because when a packet is dropped, it has to ask for that packet again. Local packet gets sent quickly as its low latency, but the high latency packet takes its time causing TCP to ramp down its speed.

As mentioned in the network update post by Q, we have spent a trunk load on new bandwidth. We don't have any congestion at peak times (or any times) which would cause the slower speeds you are seeing.

If you got those speed tests with the Chorus tech, it would have been during business hours, which is outside of our peak times.



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  Reply # 884602 26-Aug-2013 12:20
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Allanhall: Orcon still a joke. 

Chorus guy turns up and said have you got problems with the line. I said "Orcon seems to think so"  But I have got a text here to say its fixed.  He says Oh ?

So we do a quick speed test  - 14.74 mb Auckland  then  
a  test to  paulo Alto 1.87 mb sec  and LA 1.9 mb/sec

He says what do you want me to do ? Its obviously not your line if your getting almost 15 mb/sec to Auckland. 

I am glad that I just did not have to go through an hour of torture  with the Orcon Help desk for them to still lie to my face.  ( Well I am sure the support on the ground is not aware of the larger systemic issues with Orcon. So they are not lying on purpose. 

Basically my take is that Orcon have over subscribed their service and are being cheapskates on the international traffic.  

I am looking around for a new provider whom can deliver a fair and honest deal. 

I am supposed to be in a one year contract and I am sure there will be some hair pulling to get out of it.  But frankly speaking Orcon promises one think and delivers another and I would say they are in breach of their contract. 

I will post here once I have my new ISP and inform of some speed tests. 

  


Hi Allan, I can see you are still having bursts of reconnections to the tune of 5-50/day with the occasional few days clean as a whistle despite your usage continuing - this has all the hallmarks of a physical line issue. Chorus changed your profile to one that should give you more robust error correction (at a slight cost of speed), for the 24hrs afterwards we saw no errors, hence the SMS message saying it looked resolved. Clearly the Tech should have had that history from his despatcher, had he called Orcon Assure when onsite as they are supposed to do, he would have had it from us and could have proceeded to fix the actual fault.

As Sounddude has posted, they will disproportionately kill off your international throughput compared to national.

I am escalating this with Chorus management.




Regards FireEngine


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Master Geek
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  Reply # 885214 27-Aug-2013 12:52
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Just got a call from the support team, the conclusion was Orcon in fact has international traffic congestions at peak time. There is nothing they can do about it, and I will continue to suffer until my contract ends.

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  Reply # 885223 27-Aug-2013 13:20
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variable: Just got a call from the support team, the conclusion was Orcon in fact has international traffic congestions at peak time. There is nothing they can do about it, and I will continue to suffer until my contract ends.


That is a surprising comment, from the Network Update thread:

"Hi all,
Just wanted to share the latest developments and improvements here with you all.

We have been working on massively extending capacity over the past few months.

We have just added 9GB of international capacity, and made a few changes (hardware and interface) - and I suspect many of you have already noticed the differences.

This has been a huge body of work, and we are working hard to make our service as fast as possible. 

We still have some work to do – YouTube (and other Google products) are a bit slow at times at the moment, but they'll be getting a 2.5GB boost in September. The most obvious improvement will be for YouTube, and we expect it to improve dramatically. 

We will then have loads of capacity, but it's not the only aspect to performance, so (post September) we'll be keen to hear if there are services you use that aren't running as well as you expect. 

We'll be paying attention to Spotify, BBC iPlayer, Netflix, and the other likely suspects, but if there is something outside this that you are using, just let us know.

We will be tuning in the meantime, but until we have finished adding capacity, tuning we do today will get quickly undone by new links.
The internet finds a way to all destinations, but sometimes this is via a convoluted path, our calling is to make these as direct as possible, this is a bit of a black art, but we have some clever folks up to the task.

We are also looking at new caches, updates to existing ones and compression technology (for streaming video sites to make them stream more often in HD with less jitter) and some innovative solutions to P2P download speeds. 

In short, we are dedicated to making our network the best it can be.

We are getting some positive feedback, and it's a real fun project for the team here. 

We have completed around 75% of the improvements today, with more coming over the next three months.

As always, we are keen to get your feedback, and find out if there is more we can do.

Cheers



Quentin Reade
HEAD OF BRAND AND COMMS
ORCON"

So plenty being done about Youtube, Google etc as above and we certainly aren't waiting until you are out of contract before doing it.




Regards FireEngine


124 posts

Master Geek
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  Reply # 885262 27-Aug-2013 13:55
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FireEngine:
variable: Just got a call from the support team, the conclusion was Orcon in fact has international traffic congestions at peak time. There is nothing they can do about it, and I will continue to suffer until my contract ends.


That is a surprising comment, from the Network Update thread:

"Hi all,
Just wanted to share the latest developments and improvements here with you all.

We have been working on massively extending capacity over the past few months.

We have just added 9GB of international capacity, and made a few changes (hardware and interface) - and I suspect many of you have already noticed the differences.

This has been a huge body of work, and we are working hard to make our service as fast as possible. 

We still have some work to do – YouTube (and other Google products) are a bit slow at times at the moment, but they'll be getting a 2.5GB boost in September. The most obvious improvement will be for YouTube, and we expect it to improve dramatically. 

We will then have loads of capacity, but it's not the only aspect to performance, so (post September) we'll be keen to hear if there are services you use that aren't running as well as you expect. 

We'll be paying attention to Spotify, BBC iPlayer, Netflix, and the other likely suspects, but if there is something outside this that you are using, just let us know.

We will be tuning in the meantime, but until we have finished adding capacity, tuning we do today will get quickly undone by new links.
The internet finds a way to all destinations, but sometimes this is via a convoluted path, our calling is to make these as direct as possible, this is a bit of a black art, but we have some clever folks up to the task.

We are also looking at new caches, updates to existing ones and compression technology (for streaming video sites to make them stream more often in HD with less jitter) and some innovative solutions to P2P download speeds. 

In short, we are dedicated to making our network the best it can be.

We are getting some positive feedback, and it's a real fun project for the team here. 

We have completed around 75% of the improvements today, with more coming over the next three months.

As always, we are keen to get your feedback, and find out if there is more we can do.

Cheers



Quentin Reade
HEAD OF BRAND AND COMMS
ORCON"

So plenty being done about Youtube, Google etc as above and we certainly aren't waiting until you are out of contract before doing it.


He did say something about 9gb increase and some services like spotify has improved. I guess we will find out in September.

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  Reply # 885402 27-Aug-2013 16:40
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does Quentin mean Gb as in Gigabits when he's saying GB (Gigabytes)

125 posts

Master Geek
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  Reply # 885404 27-Aug-2013 16:48
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Athlonite: does Quentin mean Gb as in Gigabits when he's saying GB (Gigabytes)


I can't imagine it means anything else!

47 posts

Geek
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  Reply # 885408 27-Aug-2013 16:56
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Orcon seems to be proactive they seem to be working on getting this resolved. I have had calls from FireEngine  ( I guess that name is a  term to put out any "fires"  criticism in public,  they are looking into my situation

How ever I suspect variable  is correct

 

"Just got a call from the support team, the conclusion was Orcon in fact has international traffic congestions at peak time. There is nothing they can do about it, and I will continue to suffer until my contract ends." 

As they are being proactive I am sticking with the to see if they can actually deliver on their promise. I will update on progress




124 posts

Master Geek
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  Reply # 885420 27-Aug-2013 17:39
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A bit unrelated, I am having problem with wifi devices cannot see wired devices, they all sit in the same subnet, is there an option I can enable it in genius admin panel?

124 posts

Master Geek
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  Reply # 885448 27-Aug-2013 18:11
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Allanhall: Orcon seems to be proactive they seem to be working on getting this resolved. I have had calls from FireEngine  ( I guess that name is a  term to put out any "fires"  criticism in public,  they are looking into my situation

How ever I suspect variable  is correct

 

"Just got a call from the support team, the conclusion was Orcon in fact has international traffic congestions at peak time. There is nothing they can do about it, and I will continue to suffer until my contract ends." 

As they are being proactive I am sticking with the to see if they can actually deliver on their promise. I will update on progress





Despite the connection quality being crap, but the techies here from Orcon deserve some applause for trying to help. 

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Ultimate Geek
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  Reply # 885458 27-Aug-2013 18:44
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Noticed over the past few days international speeds are taking a massive hit at night...
Youtube has been painful for the past few weeks too, quite often won't stream HD, or starts fast and just stops... even in lower quality.

Here are a couple speedtest's to Sydney from today.

1:30PM


6:40PM


Really hope the connections aren't going to end up like they did earlier in the year again :S




 

124 posts

Master Geek
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  Reply # 885493 27-Aug-2013 19:33
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Brandonrnz: Noticed over the past few days international speeds are taking a massive hit at night...
Youtube has been painful for the past few weeks too, quite often won't stream HD, or starts fast and just stops... even in lower quality.

Here are a couple speedtest's to Sydney from today.

1:30PM


6:40PM


Really hope the connections aren't going to end up like they did earlier in the year again :S


Yeah, I was actually working from today and got the call from Orcon, speed was normal at day time due to low usage, but at night...

83 posts

Master Geek
+1 received by user: 7


  Reply # 885510 27-Aug-2013 19:53
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variable:
Brandonrnz: Noticed over the past few days international speeds are taking a massive hit at night...
Youtube has been painful for the past few weeks too, quite often won't stream HD, or starts fast and just stops... even in lower quality.

Here are a couple speedtest's to Sydney from today.

1:30PM


6:40PM


Really hope the connections aren't going to end up like they did earlier in the year again :S


Yeah, I was actually working from today and got the call from Orcon, speed was normal at day time due to low usage, but at night...




On our second line we use for our business (which has just been installed and is on a new line) I see exactly the same, exactly.

Sitting right now with speeds to Sydney of 2-4 Meg, earler today it was around 16-18.

I wonder if Telecom users see the same?

 

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