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1091 posts

Uber Geek
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  Reply # 894967 12-Sep-2013 21:43
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It looks much better from our end too :-)




Regards FireEngine




<==== Look no Orcon badge...

353 posts

Ultimate Geek
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  Reply # 894970 12-Sep-2013 21:45
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FireEngine: It looks much better from our end too :-)


Yay!  Getting a solid 27.5/9Mb to Sydney :)




 

 
 
 
 


1786 posts

Uber Geek
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  Reply # 894989 12-Sep-2013 22:28
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Well, it isn't much chop to Sydney from here at around 10 pm.

80 ping, 8.37 up, 7.32 dn
84 ping, 4.56 up, 7.36 dn.

During the day I usually get 27/9.

1375 posts

Uber Geek
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  Reply # 894995 12-Sep-2013 22:39
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linw: Well, it isn't much chop to Sydney from here at around 10 pm.

80 ping, 8.37 up, 7.32 dn
84 ping, 4.56 up, 7.36 dn.

During the day I usually get 27/9.


i seem to remember hearing that there have been some long standing general capacity issues at equinix regardless of auckland<->sydney connection.  i never paid it much attention, but it may be a general australia problem causing some of the issues at night as well.  

australia's domestic peering isn't that great as well, so for providers that don't peer well there can be roundabout routes and congestion afaik.

i see battle.net routes seem to be fixed to the US too, I don't remember reading anything further about that.

I fix stuff!
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Vocus
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  Reply # 895040 13-Sep-2013 04:09
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linw: Well, it isn't much chop to Sydney from here at around 10 pm.

80 ping, 8.37 up, 7.32 dn
84 ping, 4.56 up, 7.36 dn.

During the day I usually get 27/9.


Did you use the "Telstra" server on speedtest by chance?

We have noticed the Telstra one performing badly, but the others seem to work well.

12 posts

Geek
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  Reply # 895101 13-Sep-2013 09:07
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12 Mb down, 0.8Mb up, Optus server in Sydney, 22:30.

1786 posts

Uber Geek
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  Reply # 895192 13-Sep-2013 13:24
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Sounddude:
linw: Well, it isn't much chop to Sydney from here at around 10 pm.

80 ping, 8.37 up, 7.32 dn
84 ping, 4.56 up, 7.36 dn.

During the day I usually get 27/9.


Did you use the "Telstra" server on speedtest by chance?

We have noticed the Telstra one performing badly, but the others seem to work well.


Yes, I have been testing with Telstra.

124 posts

Master Geek
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  Reply # 895777 15-Sep-2013 10:15
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I am currently having internet down, tried resetting modem not not helping, tried looking at orcon status page, no problem reported.

1309 posts

Uber Geek
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  Reply # 895779 15-Sep-2013 10:25
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Same. Internet is down. Reset modem not helping. No fault reported.

It seems to be a DNS issue at the moment. I change to 8.8.8.8 and i'm away.??

1375 posts

Uber Geek
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  Reply # 895783 15-Sep-2013 10:31
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Dairyxox: Same. Internet is down. Reset modem not helping. No fault reported.

It seems to be a DNS issue at the moment. I change to 8.8.8.8 and i'm away.??


maybe try 202.27.158.40?  

17 posts

Geek


  Reply # 895789 15-Sep-2013 10:44
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Down here too in Auckland for last 1/2 hour. No Orcon website/fb page update as per usual for them and their poor communication.

180 posts

Master Geek
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  Reply # 895815 15-Sep-2013 11:47
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Went down a second time, back up again now, and once again no communication from Orcon :(

1375 posts

Uber Geek
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  Reply # 895818 15-Sep-2013 12:03
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hmm

% time host -t a www.google.com 121.98.0.1
;; connection timed out; no servers could be reached
host -t a www.google.com 121.98.0.1 0.01s user 0.01s system 0% cpu 10.011 total

% time host -t a www.google.com 202.27.158.40
Using domain server:
Name: 202.27.158.40
Address: 202.27.158.40#53
Aliases:

www.google.com has address 122.56.115.59
www.google.com has address 122.56.115.18
www.google.com has address 122.56.115.45
www.google.com has address 122.56.115.46
www.google.com has address 122.56.115.31
www.google.com has address 122.56.115.32
www.google.com has address 122.56.115.52
www.google.com has address 122.56.115.38
www.google.com has address 122.56.115.39
www.google.com has address 122.56.115.24
www.google.com has address 122.56.115.25
www.google.com has address 122.56.115.53
host -t a www.google.com 202.27.158.40 0.00s user 0.01s system 24% cpu 0.041 total

% time host -t a www.google.com 8.8.8.8
Using domain server:
Name: 8.8.8.8
Address: 8.8.8.8#53
Aliases:

www.google.com has address 60.234.81.148
www.google.com has address 60.234.81.177
www.google.com has address 60.234.81.159
www.google.com has address 60.234.81.187
www.google.com has address 60.234.81.163
www.google.com has address 60.234.81.176
www.google.com has address 60.234.81.166
www.google.com has address 60.234.81.181
www.google.com has address 60.234.81.155
www.google.com has address 60.234.81.170
www.google.com has address 60.234.81.165
www.google.com has address 60.234.81.174
www.google.com has address 60.234.81.154
www.google.com has address 60.234.81.144
www.google.com has address 60.234.81.185
www.google.com has address 60.234.81.152
host -t a www.google.com 8.8.8.8 0.00s user 0.01s system 5% cpu 0.185 total

so 202.27.158.40 and 8.8.8.8 both work, 8.8.8.8 is much slower, but gives orcon google node.

180 posts

Master Geek
+1 received by user: 20


  Reply # 895819 15-Sep-2013 12:05
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Yeah its only partially back up and working, some sites won't load at all

18 posts

Geek


  Reply # 895821 15-Sep-2013 12:19
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I do have to say, aside from the presence of a few employees on geekzone, Orcon has some of the worst customer service I have come across. The status page on the website only appears to be updated with occasional major issues, rather an being the first place to go if you are experiencing any issues. The Helpdesk is pathetic - I had a call the other day regarding my complaints about the international speeds, apparently they were waiting for me to run the diagnostics tool - only I had done that a week earlier and they had somehow missed the results. I have had no feedback from them over this issue, other than a vague email saying that things should be sorted now.
What is the problem with having a little more transparency? No one is expecting your service to be perfect, but if there is an issue that could affect people, even for 10 minutes, what is the harm in posting something on the status page? That would go a long way to telling people that you are at least aware of the issue and attempting to do something about it? We as customers should not have to resort to 3rd party forums to work out what is going on.

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