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4988 posts

Uber Geek
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Microsoft

  Reply # 767983 22-Feb-2013 23:40
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Rambaldi: Yeah I've got friends on other ISPs on xbl right now too. Will have to try help desk again.


it sucks I know

don't let them fob you off

clearly the service is running, clearly there are loads of ppl here having problems and it sounds like they are all on this ISP

364 posts

Ultimate Geek
+1 received by user: 12


  Reply # 767985 23-Feb-2013 00:33
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So, I can get onto the smartglass app and sign in using tethering to my 360, surely an Orcon issue... Pretty bad, so many issues these past 2 weeks...

Just a quick trace route to live.xbox.com 
traceroute to live-origin.gtm.xbox.com (65.55.42.141), 64 hops max, 72 byte packets

 1  bob.orcon (10.1.1.1)  0.832 ms  0.522 ms  0.405 ms

 2  ufb.bng1.nct.orcon.net.nz (121.99.252.1)  18.884 ms  18.829 ms  18.868 ms

 3  xe-2-2-0.cre1.nct.orcon.net.nz (121.98.9.141)  18.249 ms  17.667 ms  17.602 ms

 4  121.99.12.0 (121.99.12.0)  20.110 ms  22.844 ms  18.583 ms

 5  te0-7-0-24.ccr21.lax05.atlas.cogentco.com (38.104.84.29)  196.613 ms  196.025 ms  195.236 ms

 6  te0-1-0-5.mpd21.lax01.atlas.cogentco.com (154.54.82.157)  197.121 ms

    te0-1-0-1.ccr21.lax01.atlas.cogentco.com (154.54.6.189)  171.638 ms

    te0-0-0-2.ccr21.lax01.atlas.cogentco.com (154.54.30.185)  171.289 ms

 7  te0-1-0-5.ccr21.lax04.atlas.cogentco.com (154.54.87.253)  197.370 ms  196.231 ms

    te0-0-0-0.ccr22.lax01.atlas.cogentco.com (154.54.41.222)  200.674 ms

 8  te0-6-0-0.ccr22.lax04.atlas.cogentco.com (154.54.6.242)  170.175 ms  170.588 ms

    te0-0-0-17.ccr22.lax04.atlas.cogentco.com (154.54.87.242)  170.007 ms

 9  38.122.146.186 (38.122.146.186)  198.459 ms  197.671 ms  198.156 ms

10  xe-7-0-2-0.by2-96c-1a.ntwk.msn.net (207.46.42.176)  208.155 ms  208.774 ms  208.158 ms

11  * * *

12  * * *

13  * * *

14  * * *

15  *




 

I fix stuff!
1706 posts

Uber Geek
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Vocus
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  Reply # 768040 23-Feb-2013 09:24
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Hi Guys

We had a team looking into this last night, it looked like an issue in the wider internet with one of our upstream carriers.

Looks to be resolved now

Sorry for the inconvenience.

70 posts

Master Geek
+1 received by user: 53


  Reply # 768044 23-Feb-2013 09:33
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Sounddude: Hi Guys

We had a team looking into this last night, it looked like an issue in the wider internet with one of our upstream carriers.

Looks to be resolved now

Sorry for the inconvenience.


Can you update the network status on the support page? I'm sure alot of people would be interested to know why they couldn't get onto Xbox live last night and would have been pulling their hair out like I was trying to fix this.

http://www.orcon.net.nz/support

I fix stuff!
1706 posts

Uber Geek
+1 received by user: 380

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Vocus
Subscriber

  Reply # 768054 23-Feb-2013 09:50
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charliebrownnz:

Can you update the network status on the support page? I'm sure alot of people would be interested to know why they couldn't get onto Xbox live last night and would have been pulling their hair out like I was trying to fix this.

http://www.orcon.net.nz/support


Thanks for the feedback, I will let our support teams know to update the status page for events like these.





192 posts

Master Geek
+1 received by user: 24


  Reply # 768056 23-Feb-2013 10:04
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Hi Sounddude, thanks for the update on fixing things. Is everything fixed now? One of my facebook games keeps lagging/timing out, but it could just be a problem with the games servers, haven't contacted them to ask yet.

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