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1396 posts

Uber Geek
+1 received by user: 366


  Reply # 771940 28-Feb-2013 21:18
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wink? Brandon21 What were you referring to exactly? sounds pretty offensive to me....

119 posts

Master Geek
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  Reply # 771947 28-Feb-2013 21:23
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Dairyxox: wink? Brandon21 What were you referring to exactly? sounds pretty offensive to me....


OP's message about them not speaking English clearly. You must be an Ape to not be able to understand them. But it is nice to have the Call Centres in NZ I guess; plus of being with Vodafone.

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Uber Geek
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  Reply # 771950 28-Feb-2013 21:28
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But then you state that you weren't referring to the call center staff...

Also your last post doesn't really clarify. Who is 'them'? the OP themselves? or the orcon call centre staff? (who you've ruled out) or? who?

30 posts

Geek


  Reply # 772010 1-Mar-2013 00:47
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I originally moved from Telecom to Orcon years ago because their service was top notch,

56k - Clear.net (Prior to Telstra buying them out)
Jetstart (128K ADSL) Telecom,
Soon as orcon got it I went to them, awesome customer service then
Went back to Telecom when they introduced Unlimited data, switched back to Orcon when telecom started shaping it, Been with them since then but I really regret going to Genius, I got better speeds before that

I have no problem understanding the Manilla people but they get lost with kiwi slang, Took them 2 weeks to send out an engineer to "fix my faulty line", but they only looked outside, never came in. Then I got a txt saying it's fixed, but it's worse than before, Now I have to go through the trouble of ringing tech support again

And I've been trying to get them to turn off my Call Waiting for 8 months, If I'm on the phone and someone rings it cuts off the person I'm talking too, if the person ringing stops the original call comes back (If they don't hang up) 

I got 3 months left in my Genius contract, then I'm changing ISPs, probably to Snap

23 posts

Geek
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HD Net

  Reply # 772129 1-Mar-2013 10:27
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Phewsion: I originally moved from Telecom to Orcon years ago because their service was top notch,

56k - Clear.net (Prior to Telstra buying them out)
Jetstart (128K ADSL) Telecom,
Soon as orcon got it I went to them, awesome customer service then
Went back to Telecom when they introduced Unlimited data, switched back to Orcon when telecom started shaping it, Been with them since then but I really regret going to Genius, I got better speeds before that

I have no problem understanding the Manilla people but they get lost with kiwi slang, Took them 2 weeks to send out an engineer to "fix my faulty line", but they only looked outside, never came in. Then I got a txt saying it's fixed, but it's worse than before, Now I have to go through the trouble of ringing tech support again

And I've been trying to get them to turn off my Call Waiting for 8 months, If I'm on the phone and someone rings it cuts off the person I'm talking too, if the person ringing stops the original call comes back (If they don't hang up) 

I got 3 months left in my Genius contract, then I'm changing ISPs, probably to Snap



Hi,

Call waiting is pretty simple fix -- PM me your username and I'll sort it for you.

As for the speed issue, send me the Fault # (if you have it) and I'll follow up with Chorus for you.


Cheers,

Lance.

6 posts

Wannabe Geek


  Reply # 783171 17-Mar-2013 23:59
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Check out my complaint on my forum. Had the same issues "complaint filed with orcon". I sympathise with you

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