Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

5 posts

Wannabe Geek

Topic # 114779 3-Mar-2013 01:34
Send private message

I'm just wanting to find out if anyone else has had / is having this issue before contacting tech support. 

It's kind of weird, for the last two nights at midnight modem time the Genius modem has "locked up". It starts kicking devices off the network, the first to go is our house alarm, then our printer. If I go on my PC I can ping the modem IP address and get a response, but I can not access the web interface to configure the Genius - it just times out.

If I unplug my computer (I don't use wireless) and then plug it back in, I will have lost my connection. It will not reconnect to the internet. Windows shows it as a "Public Network" with no internet access.

To the best I can tell the Genius modem appears to have got "stuck" doing something to the detriment of everything else I want it to do. And whatever it is, it's happening at midnight.

I've raised something similar with the helpdesk before and they told that the modem locking up could be the Genius "updating itself", but last night I left it for a few hours and it didn't go away. Interestingly the alarm was able to reconnect around 1am, and was booted off 2 minutes later, and again around 2am, but was booted off a few minutes later again.

Any ideas what might be causing this?

Create new topic
1531 posts

Uber Geek
+1 received by user: 379

  Reply # 775359 5-Mar-2013 23:22
Send private message

orcon in all their wisdom sent me a genius yet recorded my account as having a genius lite. this was fun come update time (they eventually killed it completely) - wonder if they've done the same for you? quickest way to check is to see what equipment you have listed in your account. if it shows you have the lite router then you shouldn't have the handset for example.

when the helpdesk suggests something like that ask for confirmation - ask them if they can confirm if an update has been released for your router, ask if an update is even required for you.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08

Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03

Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27

Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13

Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00

Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12

Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52 to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34

Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07

All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21

Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54

Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15

IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12

New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17

Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.