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170 posts

Master Geek
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Topic # 115751 5-Apr-2013 12:05
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Yes i signed up to a 12 month contact with Orcon for my UFB connection.

But 1 month on and we are still having issues with speed/connectivity... cant get over 30Mbit anywhere except Orcons official speedtest (and that includes our own gear at Orcons DC) and upload connectivity is complete crap (dialup speeds over FTP etc).

At what stage is it a case of "You are not providing us with what you said you would" and therefore i can leave Orcon?

Anyone dealt with this type of issue with Orcon before?

Simon



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677 posts

Ultimate Geek
+1 received by user: 27

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  Reply # 793805 5-Apr-2013 12:22
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Hi there, can you please PM me your details and i can take a look at your account?

Paul




meat popsicle



170 posts

Master Geek
+1 received by user: 5


  Reply # 793806 5-Apr-2013 12:22
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Thanks Geekzone Robot... but:




170 posts

Master Geek
+1 received by user: 5


  Reply # 793807 5-Apr-2013 12:23
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ptinson: Hi there, can you please PM me your details and i can take a look at your account?

Paul


Hey Paul, on a call with business tech support now, so will flick you a PM only if there is no resolution here OK? Dont want to clog the system with multiple people checking the same thing :)

677 posts

Ultimate Geek
+1 received by user: 27

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  Reply # 793809 5-Apr-2013 12:25
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Absolutely.
They should give you a ticket ID as well.

Paul




meat popsicle



170 posts

Master Geek
+1 received by user: 5


  Reply # 797544 11-Apr-2013 08:16
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ptinson: Absolutely.
They should give you a ticket ID as well.

Paul


Still no luck :( - will flick you a ticket ID :)

1598 posts

Uber Geek
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  Reply # 798161 12-Apr-2013 00:04
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Are u on a 100meg plan?

3404 posts

Uber Geek
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  Reply # 798167 12-Apr-2013 00:54
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I get around 65mbps to Orcon DC or p2p Orcon fibre on a 100/50mbps "business" UFB service. It's not perfect but still pretty good for us.





399 posts

Ultimate Geek
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  Reply # 799260 14-Apr-2013 18:53
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What town do you live in?

141 posts

Master Geek
+1 received by user: 3


  Reply # 799273 14-Apr-2013 19:09
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I have fibre with another provider, initially I had issues and finally did a 'reset' on the ONT. (need a small pin) and once this was done and I also reset the modem, the connectivity and speed issues disappeared!



170 posts

Master Geek
+1 received by user: 5


  Reply # 799502 15-Apr-2013 11:08
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Im in Tauranga.. the speed issues are all over the show. Orcon want me to connect a laptop directly to the ONT so they can test.. something is stuffed :)

364 posts

Ultimate Geek
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  Reply # 799542 15-Apr-2013 11:53
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I was getting 0.5Mb/s to Sydney last night, when ever it gets slow try a test to Sydney, that usually shows how slow it really is... Locally as you would expect should be maxing out your line... Orcon are having so many speed issues




 

1488 posts

Uber Geek
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  Reply # 799546 15-Apr-2013 12:02
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Delorean: I have fibre with another provider, initially I had issues and finally did a 'reset' on the ONT. (need a small pin) and once this was done and I also reset the modem, the connectivity and speed issues disappeared!


Is that the same as turning it off at the wall? Or does a reset do something deeper?

677 posts

Ultimate Geek
+1 received by user: 27

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  Reply # 799574 15-Apr-2013 12:18
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greminn: Im in Tauranga.. the speed issues are all over the show. Orcon want me to connect a laptop directly to the ONT so they can test.. something is stuffed :)


That will be to make sure its not the Genius being, some what less than genius...





meat popsicle

3722 posts

Uber Geek
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  Reply # 799578 15-Apr-2013 12:26
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ptinson:
greminn: Im in Tauranga.. the speed issues are all over the show. Orcon want me to connect a laptop directly to the ONT so they can test.. something is stuffed :)


That will be to make sure its not the Genius being, some what less than genius...



He he, I bet it is orcon that is stuffed. 

141 posts

Master Geek
+1 received by user: 3


  Reply # 799768 15-Apr-2013 17:49
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tchart:
Delorean: I have fibre with another provider, initially I had issues and finally did a 'reset' on the ONT. (need a small pin) and once this was done and I also reset the modem, the connectivity and speed issues disappeared!


Is that the same as turning it off at the wall? Or does a reset do something deeper?


Yes, does something more than just switching it off. Hope the OP tries it, as it worked straight away for me!

The ONT obviously does re download its settings or something - was about 5 mins from memory

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