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Topic # 116883 13-May-2013 10:50
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I did not want to start this thread and avoided doing so as much as possible, Please can someone from Orcon in New Zealand help me?

I am happy to visit head office on the North Shore as I live 3 minutes drive away

10 May 2013 01:33 PM 0800131415 Call (to Info, or other) 30:45 0.00
18 Apr 2013 05:42 PM 0800131415 Call (to Info, or other) 17:27 0.00
18 Apr 2013 01:32 PM 0800131415 Call (to Info, or other) 08:12 0.00
18 Apr 2013 01:16 PM 0800131415 Call (to Info, or other) 15:40 0.00


Another call 25 minutes this morning 13/5 and request has still not been done and lady on the phone could not help me further, She was very polite and could see all the notes and could not understand why such a simple request has still not been actioned

Thanks



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  Reply # 816572 13-May-2013 10:56
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Just confirming I also have authority on the Orcon account and account holder has been in conference calls with me to Orcon

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  Reply # 816573 13-May-2013 10:57
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Hi John,
Sorry to hear it's been frustrating.
Can you fire details to socialmedia@team.orcon.net.nz and we'll have a look.
Cheers!




Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]




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  Reply # 816668 13-May-2013 12:43
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I would just like to say issue is now resolved and thank you Quentin,

John

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  Reply # 816817 13-May-2013 15:32
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Cheers John - glad it's sorted!




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[Slingshot, Orcon and Flip]


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  Reply # 817063 13-May-2013 22:12
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These kinds of threads always irks my "curiosity gene" :D What was the problem, how was it solved... So many things to wonder about.





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  Reply # 817088 13-May-2013 22:28
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jarledb: These kinds of threads always irks my "curiosity gene" :D What was the problem, how was it solved... So many things to wonder about.



To me, these threads (and there seem to be a lot over the last few days) do make me wonder why people need to create a thread in the first place, and can't get it dealt with directly by the company. eg Escalated up to management while on the phone.

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  Reply # 817092 13-May-2013 22:50
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mattwnz: To me, these threads (and there seem to be a lot over the last few days) do make me wonder why people need to create a thread in the first place, and can't get it dealt with directly by the company. eg Escalated up to management while on the phone.


Exactly. Customers shouldn't have to go screaming to the forums (or Facebook) to get action. Orcon customer service is (still!) evidently flawed.

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  Reply # 817140 14-May-2013 05:26
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Not to mention said customer is practically a celebrity here, works for Vodafone, and probably has contacts who have contacts who have contacts who could have just made it happen without following process.

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  Reply # 817302 14-May-2013 11:36
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Why would John get priority over any other customer? His issue went through the normal process, I am reasonably sure people in Manilla dont know who he is.
To his credit he didn't even try to queue jump, it was when it wasn't getting resolved he came to GZ and posted. Not saying it should have got to this point at all, in fact it shouldn't.

My views, not those of Orcon in this case.

Paul




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  Reply # 817320 14-May-2013 11:57
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Solution has been reached for the OP, locking the thread before it gets OT.




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