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Topic # 116914 13-May-2013 21:55
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For the last month Ive been experiencing disconnects every night at 11:30 plus many other disconnects throughout the night. I've called up orcon many times and all they tell me to do is reset my router and do a factory reset which ive done 3 times now with no positive outcome. Can someone from Orcon please help me resolve this problem.

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  Reply # 817052 13-May-2013 22:00
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Do you have a house alarm?

Have you done any other basic fault checking on your side like an isolation test?

Have you got a master filter on the line coming into the house?

Search Geekzone for posts by Peter Reader to be honest I don't think this is a Orcon issue



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  Reply # 817056 13-May-2013 22:04
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I do have a house alarm although it isnt monitored, I've done isolation tests and Im not sure on the master filter. I've been with orcon for over a year now but I've only started having problems since last month.

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  Reply # 817058 13-May-2013 22:07
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Have you got a master splitter on the house alarm? The alarm does not need to be monitored for it to try and grab the line

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  Reply # 817061 13-May-2013 22:11
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BTW: If its not something wrong on your end, you can try to contact socialmedia@team.orcon.net.nz - thats the address Orcon usually asks people to contact when they have problems.




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  Reply # 817064 13-May-2013 22:12
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Viscery: For the last month Ive been experiencing disconnects every night at 11:30 plus many other disconnects throughout the night. I've called up orcon many times and all they tell me to do is reset my router and do a factory reset which ive done 3 times now with no positive outcome. Can someone from Orcon please help me resolve this problem.


PM me your username or account number and I'll have the team check the line.




Regards FireEngine


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  Reply # 817071 13-May-2013 22:14
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jarledb: BTW: If its not something wrong on your end, you can try to contact socialmedia@team.orcon.net.nz - thats the address Orcon usually asks people to contact when they have problems.


Whatever happened to good old support@ addresses?

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  Reply # 817072 13-May-2013 22:16
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insane:
jarledb: BTW: If its not something wrong on your end, you can try to contact socialmedia@team.orcon.net.nz - thats the address Orcon usually asks people to contact when they have problems.


Whatever happened to good old support@ addresses?


Nothing ;-) they all work fine, give you a reference number by automatic reply and confirm we've received the issue...




Regards FireEngine


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  Reply # 817073 13-May-2013 22:16
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Its social media now you know. It seems like the new currency is social spread. The more people can see your troubles, the more likely it is you will get help...






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  Reply # 817074 13-May-2013 22:17
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Did you receive my pm fireengine?

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  Reply # 817077 13-May-2013 22:18
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Viscery: Did you receive my pm fireengine?


Not yet.




Regards FireEngine




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  Reply # 817080 13-May-2013 22:20
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Just sent it again now

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  Reply # 817081 13-May-2013 22:22
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Viscery: Just sent it again now


I'm getting "You have a new message" notifications by email....but there is no message when I look.

How do I email Geekzone Support?? ;-)




Regards FireEngine




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  Reply # 817082 13-May-2013 22:23
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Haha check again, I think it wasnt going through because I was putting the url in the subject line :/

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  Reply # 817083 13-May-2013 22:23
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Viscery: Just sent it again now


Got one/first copy, must be a satellite delay.




Regards FireEngine


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  Reply # 817090 13-May-2013 22:34
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Cool, can see your history, will get the team to check into the issue.




Regards FireEngine


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