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4 posts

Wannabe Geek


Topic # 121074 23-Jun-2013 19:44
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Hi all,

On the Orcon Genius plan, living in Chch. Had a browse of the forums and haven't seen anyone with my exact problem. Basically my latency has doubled when playing Lol (League of Legends) from 180-200ms normally to 300-400ms. It has been like this consistently for the last 4-5 days. Anyone else having similar issues?

Running a trace route to riot.ca shows the issue is at hop6 onwards (international?)

Tracing route to riot.ca [68.64.49.76]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BoB.Orcon [10.1.1.1]
2 22 ms 19 ms 20 ms euba.bng1.dur.orcon.net.nz [60.234.8.11]
3 21 ms 19 ms 19 ms ge-0-0-2.cre1.dur.orcon.net.nz [121.98.9.182]
4 203 ms 207 ms 193 ms ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9]
5 203 ms 202 ms 199 ms 121.99.12.0
6 358 ms 351 ms 337 ms ORCON-INTER.bar1.SanFrancisco1.Level3.net [4.53.
132.218]
7 324 ms 317 ms 328 ms xe-5-0-0.bar1.SanFrancisco1.Level3.net [4.53.132
.217]
8 361 ms 361 ms 350 ms ae-0-11.bar2.SanFrancisco1.Level3.net [4.69.140.
146]
9 347 ms 353 ms 358 ms ae-6-6.ebr2.SanJose1.Level3.net [4.69.140.154]
10 324 ms 313 ms 319 ms ae-7-7.ebr1.Seattle1.Level3.net [4.69.132.50]
11 335 ms 334 ms 339 ms ae-1-51.edge1.Seattle3.Level3.net [4.69.147.138]

12 355 ms 351 ms 340 ms ACCRETIVE-T.edge1.Seattle3.Level3.net [4.59.232.
90]
13 357 ms 359 ms 357 ms 10.0.1.21
14 343 ms 348 ms 358 ms 10.0.1.22
15 323 ms 327 ms 341 ms 207.66.187.254
16 373 ms 371 ms 364 ms rtr3.te7-5.lw.netriver.net [69.46.33.213]
17 344 ms 349 ms 357 ms 68.64.49.76

Trace complete.


Im a bit out of my depth beyond doing this, so any help much appreciated. Have tried calling Orcon but no joy getting through so far.

Cheers

Collie

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19282 posts

Uber Geek
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  Reply # 842052 23-Jun-2013 19:48
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300 to 400ms is not that bad

17 posts

Geek


  Reply # 842067 23-Jun-2013 20:42
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I have the same problem with Orcon unlimited too, also in Christchurch..

Normal ping to North America server is 190ms everyday, atm since lunch time it is at 350 to 400ms.

The server is "216.52.241.254". There game server is fine.

Is there a way to address this issue?


Cheers
Martyn.

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Uber Geek
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  Reply # 842069 23-Jun-2013 20:49
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Ask someone on Orcon but not on Orcon unlimited what they are getting

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Geek


  Reply # 842070 23-Jun-2013 20:52
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Yes that's a good idea. Can someone please PM me some results. Open cmd and type
"ping 216.52.241.254 -t ".

Cheers
Martyn

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  Reply # 842071 23-Jun-2013 20:56
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No need to PM post the results so everyone can see

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Ultimate Geek
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  Reply # 842093 23-Jun-2013 21:21
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Not at home so can't ping right now, but i usually get latency around 200 +/- 10 ms. On Orcon 60GB plan.

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Geek


  Reply # 842095 23-Jun-2013 21:25
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Batwing: Not at home so can't ping right now, but i usually get latency around 200 +/- 10 ms. On Orcon 60GB plan.


Same here Batwing, last few days it has doubled. Looking forward to your results..

Meow
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  Reply # 842101 23-Jun-2013 21:38
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mmurphy@chansey:~$ ping 216.52.241.254
PING 216.52.241.254 (216.52.241.254) 56(84) bytes of data.
64 bytes from 216.52.241.254: icmp_req=1 ttl=239 time=167 ms
64 bytes from 216.52.241.254: icmp_req=2 ttl=239 time=166 ms
64 bytes from 216.52.241.254: icmp_req=3 ttl=239 time=170 ms
64 bytes from 216.52.241.254: icmp_req=4 ttl=239 time=166 ms
^C
--- 216.52.241.254 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3003ms
rtt min/avg/max/mdev = 166.353/167.680/170.149/1.559 ms

I'd say it's because you're on Orcon Unlimited - get somebody to ping on one of their regular plans.




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Ultimate Geek
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  Reply # 842106 23-Jun-2013 21:43
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3 21 ms 19 ms 19 ms ge-0-0-2.cre1.dur.orcon.net.nz [121.98.9.182]
4 203 ms 207 ms 193 ms ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9]


That doesn't look right. There should be practically no delay between those two.

I fix stuff!
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  Reply # 842110 23-Jun-2013 21:58
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Jarno:

3 21 ms 19 ms 19 ms ge-0-0-2.cre1.dur.orcon.net.nz [121.98.9.182]
4 203 ms 207 ms 193 ms ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9]


That doesn't look right. There should be practically no delay between those two.


Yup, that doesn't look right.

I will see what I can dig up.




I fix stuff!
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  Reply # 842111 23-Jun-2013 21:59
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michaelmurfy:

I'd say it's because you're on Orcon Unlimited - get somebody to ping on one of their regular plans.


We really only de-prioritise P2P on the Unlimited plans. Normal traffic should have the same performance as capped plans.



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Geek


  Reply # 842112 23-Jun-2013 22:01
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michaelmurfy: mmurphy@chansey:~$ ping 216.52.241.254
PING 216.52.241.254 (216.52.241.254) 56(84) bytes of data.
64 bytes from 216.52.241.254: icmp_req=1 ttl=239 time=167 ms
64 bytes from 216.52.241.254: icmp_req=2 ttl=239 time=166 ms
64 bytes from 216.52.241.254: icmp_req=3 ttl=239 time=170 ms
64 bytes from 216.52.241.254: icmp_req=4 ttl=239 time=166 ms
^C
--- 216.52.241.254 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3003ms
rtt min/avg/max/mdev = 166.353/167.680/170.149/1.559 ms

I'd say it's because you're on Orcon Unlimited - get somebody to ping on one of their regular plans.


Yep, still waiting on someone in Christchurch on Orcon regular plan to post some results. Then i will submit a ticket with some comprehensive evidence.

This is my traceroute, used "riot.ca" displays the same ping results as "216.52.241.254"
Seems the problem is also between Hop 5 and 6?

C:\Users\Martyn>tracert riot.ca

Tracing route to riot.ca [68.64.49.76]
over a maximum of 30 hops:

  1    <1 ms     1 ms    <1 ms  BoB.Orcon [10.1.1.1]
  2    32 ms    31 ms    32 ms  llu.bng1.dur.orcon.net.nz [60.234.8.10]
  3    32 ms    32 ms    31 ms  ge-0-0-2.cre1.dur.orcon.net.nz [121.98.9.182]
  4   210 ms   212 ms   214 ms  ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9]
  5   220 ms   211 ms   210 ms  121.99.12.0
  6   366 ms   367 ms   406 ms  ORCON-INTER.bar1.SanFrancisco1.Level3.net [4.53.
132.218]
  7   338 ms   363 ms   329 ms  xe-5-0-0.bar1.SanFrancisco1.Level3.net [4.53.132
.217]
  8   346 ms   392 ms   334 ms  ae-0-11.bar2.SanFrancisco1.Level3.net [4.69.140.
146]
  9   383 ms   390 ms   374 ms  ae-6-6.ebr2.SanJose1.Level3.net [4.69.140.154]
 10   381 ms   386 ms   381 ms  ae-7-7.ebr1.Seattle1.Level3.net [4.69.132.50]
 11   390 ms   349 ms   342 ms  ae-1-51.edge1.Seattle3.Level3.net [4.69.147.138]

 12   353 ms   360 ms   357 ms  ACCRETIVE-T.edge1.Seattle3.Level3.net [4.59.232.
90]
 13   359 ms   356 ms   362 ms  10.0.1.21
 14   382 ms   390 ms   395 ms  10.0.1.22
 15   372 ms   388 ms   393 ms  207.66.187.254
 16   344 ms   343 ms   349 ms  rtr3.te7-5.lw.netriver.net [69.46.33.213]
 17   351 ms   365 ms   369 ms  riot.ca [68.64.49.76]

Trace complete.

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Geek


  Reply # 842114 23-Jun-2013 22:05
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Sounddude:
Jarno:

3 21 ms 19 ms 19 ms ge-0-0-2.cre1.dur.orcon.net.nz [121.98.9.182]
4 203 ms 207 ms 193 ms ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9]


That doesn't look right. There should be practically no delay between those two.


Yup, that doesn't look right.

I will see what I can dig up.






Thanks for that, really appreciate it.
Looking forward to what you can find :)



4 posts

Wannabe Geek


  Reply # 842116 23-Jun-2013 22:18
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Im on the Genius 30GB not unlimited, pinging 216.52.241.254 I get 300+ms

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Geek


  Reply # 842117 23-Jun-2013 22:24
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collkiwi: Im on the Genius 30GB not unlimited, pinging 216.52.241.254 I get 300+ms


Yeap should at least be 190 to 200. Looks like the issue is in Christchurch on all plans?

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