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Topic # 123269 1-Jul-2013 19:50
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Need help to get back to normal speeds, getting very tired of inconsistency from Orcon, worse yet is trying to contact support.
Have done a reset, any ideas welcome. Thanks

ping = 85ms
dl = 1.9mbps
ul = 0.56mbps

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  Reply # 847871 1-Jul-2013 19:50
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 847878 1-Jul-2013 19:53
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As above, what are you connected on? ADSL or Fiber? WiFi or Ethernet? What sites are you using to speed test? Speedtest.orcon.net.nz is where I'd begin.




 


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  Reply # 847920 1-Jul-2013 21:24
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Connect to your Genius - what connection rate does it show ?
Browse to 10.1.1.1 (default Genius IP) - point #3 is your connection rate.




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  Reply # 847925 1-Jul-2013 21:38
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What is normal speeds and have you done an isolation test?

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  Reply # 847948 1-Jul-2013 22:16
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