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  Reply # 855485 14-Jul-2013 20:38
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Wasn't there some article about orcon pulling their call centre back to nz some time ago? Or will this happen once the influx of ufb signups drop off?



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  Reply # 855769 15-Jul-2013 12:19
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I have been asked to compile the numbers of people ringing me that are disconnecting. How am I meant to do this when calls don't even come through (ie register in the call log)?

For now all I can provide is what people have told me via text/mobile.

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  Reply # 855775 15-Jul-2013 12:28
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BigSteve: I have been asked to compile the numbers of people ringing me that are disconnecting. How am I meant to do this when calls don't even come through (ie register in the call log)?

For now all I can provide is what people have told me via text/mobile.


Numbers that callers make you aware of (by text/mobile), is all you are being asked for, the voice team will just need a few examples to spot the pattern so they can diagnose the cause. Sorry that wasn't clear.

Is the International issue resolved now?




Regards FireEngine




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Wannabe Geek


  Reply # 856126 15-Jul-2013 20:54
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International speed is still trash. ~300ms Aus ~400ms USW (which is all I really test/care about)

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  Reply # 863298 21-Jul-2013 22:55
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I have the same problem as bigsteve "My landline is disconnecting incoming call's" but my phone (VOiP) rings and then goes dead after I answer and I cant make an outgoing call either dial the number and silence

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