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23 posts


Topic # 130855 30-Sep-2013 19:07
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Hi all

I was wondering if someone could give me some advice. I am having problems with my phone with one person only - my Mum. For some reason the connection between our two phones is terrible - but on her end, not mine.
Occasionally I get an echo - but that isn't a problem for me. However on my Mum's end she has trouble hearing me and says it is like talking through water. She often tries hanging up and re-ringing - but it is consistently a problem. She says her phone only acts like this with me - I hear no problems on my end.
We are both using Orcon.
I use Orcon Genius (VOIP) with a Uniden XDECT with two handsets - about 3 years old.

I have tried going through Orcon and have given them her number with permission to discuss the issue with her but know dice. The only thing they have suggested is that I try a different handset - which is impractical as I don't have one, and neither do my friends have one to loan. I also can't see how this could help as the problem is only between our two phones - would be different if it was with every call.

Appreciate any suggestions


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1214 posts

Uber Geek
+1 received by user: 232


  Reply # 905367 30-Sep-2013 20:07
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Is your mum on Orcon Genius too or a normal seperate phone line?

Regards FireEngine

23 posts


  Reply # 905799 1-Oct-2013 16:19
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My Mum is on a landline, but uses a digital phone as well. She does not have any issues with any other calls - just with me.


3344 posts

Uber Geek
+1 received by user: 1089


  Reply # 905804 1-Oct-2013 16:28
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Do you have a ticket # from the helpdesk?  Can you PM me with that (if you have it) along with the details (your username, your number, her number, symptoms, example call times)?


345 posts

Ultimate Geek
+1 received by user: 59


  Reply # 914877 14-Oct-2013 16:07
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If you want me to hassle ubergeek you can PM me those details too ;)

4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

"Five exclamation marks, the sure sign of an insane mind." - Terry Pratchett

No longer work for Orcon

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