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18 posts


# 131107 9-Oct-2013 13:41
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I have a comment about moving providers, taking advice from salespeople, and failing to read the manual on the service I currently have.

After something like 5 years with Orcon, I have decided to move to another provider.
The friendly sales assistant of the new ISP went through the agreement, mentioned that they would be in contact with Orcon and with Chorus to notify them of the change over. He mentioned that when I receive a notification message and when the connetion is switched over I should notify Orcon that the change has been completed.

Tomorrow looks to be the date of the switch over, so I called Orcon to clarify what would happen with the email accounts and billing, and they mentioned that they were recording today as the start of the 30 day notice period for ending the contract. I was a little surprised and asked whether the other ISP had been in contact on my behalf earlier notifying them of the changeover, and they again said that they were recording today as the first day of notice.  I don't mind the 30 day notice period, businesses need fair notice of changes to services. I am, however, a little annoyed that I didn't call earlier in the piece to inform Orcon and instead relied on the new ISP to do so on my behalf. I guess that is what the "first month free" covers in the new contract.

Not a complaint as such, just a comment to anyone else thinking of doing the same.

Thank you for your service to date. You gave me adsl2 when the other ISP's were only able to offer adsl1. You did get put on the back foot with the cabinetisation process, but resolved it for us reasonably quickly. We were a very early adopter of the Genius plan, which I have been pretty happy with despite numerous hiccups with international speed and latency. I do believe the Genius would be a better proposition on fibre, but unfortunately I don't see that happening in our neighbourhood for a few years at least.

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Uber Geek

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  # 911363 9-Oct-2013 13:41
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

1217 posts

Uber Geek


  # 911375 9-Oct-2013 14:01
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Possibly more appropriate to post this in your new ISP's forum? Or both? Or All ISP forum's as it is a general warning, any gaining ISP won't know about your terms and conditions, contract periods etc unless you tell them.

Regards FireEngine


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  # 911387 9-Oct-2013 14:11
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I don't mind if it is moved. You are right it is a general caveat when moving, and more of a complaint for the new ISP (and of myself).

Also wanted to say thanks to anyone from Orcon who was listening for the service to date.

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