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2118 posts

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# 132170 11-Oct-2013 09:10
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Has anyone else hit this recently.

I've tried raising support tickets via their website and also sending emails to support@

90+ % of the time I get nothing. No acknowledgement of the ticket or follow up from Orcon.

I did try getting them on the phone to resolve things and I was informed that they can't support me as I run my own email server and that must be the root cause of all the problems.

I've been having issues connecting to quite a lot of websites recently and they appear to be CDN related and I until Orcon sort out their support ticket system I appear to be stuck with the situation.

Any thoughts other than sitting on their support line in the hope I get someone local rather than off shore who can actually resolve my problems.




Generally known online as OpenMedia, now working for Red Hat APAC a Technology Evangelist and Product Manager. Still playing with MythTV and digital media on the side.


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  # 913441 11-Oct-2013 09:20
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It's to do with Orcon's next advertising campaign. 'We now have a 90% drop in reported errors' :)



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  # 913442 11-Oct-2013 09:22
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Here's an example website where I get the "The connection was reset" error


http://www.meetup.com/New-Zealand-OpenStack-User-Group/events/143151462/




Generally known online as OpenMedia, now working for Red Hat APAC a Technology Evangelist and Product Manager. Still playing with MythTV and digital media on the side.


 
 
 
 


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  # 913447 11-Oct-2013 09:33
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openmedia: Here's an example website where I get the "The connection was reset" error


http://www.meetup.com/New-Zealand-OpenStack-User-Group/events/143151462/


If you PM me your account details, and what queue you sent it to, I'll have a look and also ask the relevant staff to address the issue.




4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

"Five exclamation marks, the sure sign of an insane mind." - Terry Pratchett

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  # 913450 11-Oct-2013 09:35
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(On Orcon UFB 30/10).

That site is fine on IE from here. Not sure how long it takes for your reset error but I roamed around the site for a bit.



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  # 913545 11-Oct-2013 11:36
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It looks CDN centric as once I hit the error i'm stuck unless I change the URL to https




Generally known online as OpenMedia, now working for Red Hat APAC a Technology Evangelist and Product Manager. Still playing with MythTV and digital media on the side.


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Vocus
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  # 913550 11-Oct-2013 11:52
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openmedia: It looks CDN centric as once I hit the error i'm stuck unless I change the URL to https


I assume you are using Orcon DNS servers? CDN's use DNS servers to choose best places to serve content from.



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  # 913560 11-Oct-2013 12:05
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I'm running an openwrt firewall with


nameserver 121.98.0.1
nameserver 121.98.0.2




Generally known online as OpenMedia, now working for Red Hat APAC a Technology Evangelist and Product Manager. Still playing with MythTV and digital media on the side.


 
 
 
 


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  # 913572 11-Oct-2013 12:39
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Do you by chance have a basic modem to retest with?

Just to rule out the complexity openwrt brings.


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  # 914863 14-Oct-2013 15:48
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Hey just as a follow up, how did you get on with this?




4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

"Five exclamation marks, the sure sign of an insane mind." - Terry Pratchett

No longer work for Orcon

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