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37 posts


  # 915903 16-Oct-2013 10:25
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So I've finally received an outcome, and thanks to the Orcon people who jumped in with the chops to sort the whole issue out:

They listened back through the original sales call (the wonders of modern technology) and apparently with UFB being a little different from ADSL they shouldn't have told me that they would take care of the transfer. As I said to many an Orcon support rep, I wouldn't have minded closing the old Vodafone account myself, it's the fact that they said they would do the transfer, and then failed to deliver, then made it my problem that got me riled up.

So Orcon have credited me the 2 months it took to sort out while Vodafone billed me, as well as adding a bit on top as a good will bonus. Not an ideal experience by any means, but "it's the putting right that counts". If only they'd done it sooner.

Massive thanks for the advice from the good people here at geekzone. Such a great resource. 


58 posts

Master Geek

  # 916195 16-Oct-2013 17:09
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Blindspot: When I changed ISP from Vodafone I was charged by them an extra 3 months. When I contacted Vodafone to query the costs they said although I had changed ISPs, it was my responsibility to notify them they are the LSP. Account holder not the winning ISPs job to close the account and is apparently this is stipulated in the T&Cs.

That is a load of B.S.

Ummm no its not.  As per the thread starters comment.

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