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7 posts

Wannabe Geek


Topic # 132304 16-Oct-2013 17:27
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For the last 6 or so months I have been getting increadibly patchy connection with Orcon, the only reason I have persisted is because of the reasonably cheap Unlimited plan that I am on.

The issue manifests it's self in connections being reset with multiple different services, including Youtube, Google apps, Minecraft, Nexus Mod Manager, even basic downloads from my browser will eventually be dropped if it hits one of this packet loss pot holes. Meaning that you will have to refresh the video/download/connection and hope another doesn't land while you are downloading/streaming/playing whatever.

How it manifests in competitive games is a ping spike reaching into the thousands for a couple of seconds I am sure this would also be a connection reset, but online games like LoL e.t.c have massive timeouts to insure that connections are never completely dropped. This is not the case for day to day stuff though, just competitive online games.

The issue first appeared on the wired connections in the flat. Any that were using a Network cable rather than a wireless connection to the modem would suffer the most. Those on a wireless connection would not have the above issues. Or at least if they did they were far and few rather than every 5 minutes or so.

As of a couple of days ago this issue started appearing on the wireless connections in the house. Exactly as they did on the wired connections. And the one remaining wired connection in the house has become something of a 48k modem that times out all the time.

So over the course of all this happening what have /I/ done on my end to try to alleviate the issue?

I have changed all the cables that I can at a minimum of three times (including the original) We have gone through 2 Orcon standard modems and are being sent a third (much to my anger) we have tried a 3rd modem, a friends Balkon Wireless modem that works perfectly at his home. And we have changed the computers connected often enough that I have had about 2 friends also lend their computers for a day just to see if it occurs with them.
ALL the civilian hardware other than the copper in the walls has been changed multiple times with pristine new parts.

We have messed with the attenuation on mine and Orcons end and I have even done a couple of wireshark reports that prove that packets are being dropped before my modem even sees them.

So wheres my issue stand?

As this problem persists tech insist on running me through the bog standard problem solving, even though I make sure they read through the account notes prior to even trying to talk to me about the issue. This is also why I am absolutely annoyed that a third orcon modem is being sent my way considering it was established months ago that it is not a fault with the modems.

I am consistently told that they will be doing a thorough investigation into the issue and then contacting me, I am never contacted. And after I sent them the wireshark report they went even more silent than usual. Orcon seem to have this absolute insistence on avoiding a technicians intervention to examine their own hardware. Surely with an issue persisting like this for as long as it has, they have a system in place to investigate the issue further than making me constantly go through basic tech support queries. I pay for the line insurance after all, surely I should have seen a technician on my doorstep by now who is concerned with the connections in the area?

 


- Orcon Unlimited
- ADSL2+
- Atten:U:18dB D:33dB Noise:U:15dB D:14dB
- Mt Albert Road, Sandringham
- Urban
- don't actually know if I am connected to it, but there is a Cabinet about 150m from me on the corner of Mt Albert and Sandringham
- common service

Thoughts?

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  Reply # 916198 16-Oct-2013 17:27
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 916207 16-Oct-2013 17:34
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Are any of the PCs at the flat using bit torrent at all?  If so - are they limiting their upload rate to something reasonable and the number of peers also?  Most routers cannot handle too many simultaneous peers, and if you saturate your upload speed then you'll find everything drops (because of the way TCP works, a congested upload channel will affect downloads as well).  Just something to consider.  

Otherwise -- I have a feeling you may already have got in touch with us via Twitter, but if not, then please feel free to PM me or FireEngine with your details so we can nudge things along.

 
 
 
 


'That VDSL Cat'
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  Reply # 916209 16-Oct-2013 17:40
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sounds a bit like saturation if the packets are dropping before the modem.. ild probably do away with that orcon modem if possible though... used one for a few months and constantly had troubles with it.


going off topic here.. but.. i must ask however, rorax, by any chance would you be the rorax commonly seen with soryan, dire etc?




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Wannabe Geek


  Reply # 916210 16-Oct-2013 17:40
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Yup isolation tests and all have been done multiple times, so that obviously included kicking everyone off the modem, this was also done when doing the wireshark reports so only one computer was connected when the report was done. So you can be assured no one was running torrenting services while this was happening.

hio77: yes I am ;) great! so I have witness to the fact this has been going on for a long time :P

'That VDSL Cat'
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  Reply # 916217 16-Oct-2013 17:49
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Rorax:
hio77: yes I am ;) great! so I have witness to the fact this has been going on for a long time :P


heh, if i have been following along well enough, you have had it for awhile..


nice to know, hopefully exposure here will get your problem sorted, tend to get a few more heads popping in with ideas to look at, then you can get back to play with the blocks! ;)


not far from me iver, stalker time! 





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 916219 16-Oct-2013 17:56
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Looks like we are on to it already, so you should be hearing from someone in our Tier 2 team.  If you're not getting any joy in the next couple of days please do ping us on here and we'll stick an oar in :)

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