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616 posts

Ultimate Geek
+1 received by user: 43


Topic # 133738 31-Oct-2013 22:11
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Is anyone else having dns problems on Orcon?
Checked the orcon status page, but no mention of any problems.

Using nslookup with the Orcon servers from here:
http://www.orcon.net.nz/support/gfaq_page/what_are_your_dns_server_addresses

$ nslookup
> eshop.macsales.com
;; connection timed out; no servers could be reached
> server 121.98.0.1
Default server: 121.98.0.1
Address: 121.98.0.1#53
> eshop.macsales.com
;; connection timed out; no servers could be reached
> server 121.98.0.2
Default server: 121.98.0.2
Address: 121.98.0.2#53
> eshop.macsales.com
;; connection timed out; no servers could be reached
>

Now using one of the OpenDNS servers.

$ nslookup
> server 208.67.222.222
Default server: 208.67.222.222
Address: 208.67.222.222#53
> eshop.macsales.com
Server:        208.67.222.222
Address:    208.67.222.222#53

Non-authoritative answer:
eshop.macsales.com    canonical name = cs4.can.AFEE.transactcdn.com.
cs4.can.AFEE.transactcdn.com    canonical name = cs4.can.transactcdn.com.
Name:    cs4.can.transactcdn.com
Address: 198.7.31.4
>





#include <standard.disclaimer>

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1214 posts

Uber Geek
+1 received by user: 232

Trusted

  Reply # 925196 31-Oct-2013 22:22
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Our DNS looks all good, normal traffic levels, from what I can see no problems.




Regards FireEngine




616 posts

Ultimate Geek
+1 received by user: 43


  Reply # 925197 31-Oct-2013 22:29
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Thanks, will try the self help thing.

Did the name lookup for the example I gave above work for you or not?
I'm interested to know if I'm the only one.




#include <standard.disclaimer>

 
 
 
 




616 posts

Ultimate Geek
+1 received by user: 43


  Reply # 925200 31-Oct-2013 22:41
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One thing about the form - it appears to be telling people with name lookup problems to use dns 8.8.8.8 which is google dns - is that official orcon policy?
I suspect that most people will read the guide and make the change and never change back again.




#include <standard.disclaimer>

1214 posts

Uber Geek
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  Reply # 925213 31-Oct-2013 23:07
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alexx: One thing about the form - it appears to be telling people with name lookup problems to use dns 8.8.8.8 which is google dns - is that official orcon policy?
I suspect that most people will read the guide and make the change and never change back again.


Its official Orcon policy to try an alternate DNS if you are having problems, that is sensible troubleshooting. It isn't Orcon policy to recommend you run permanently on non-Orcon DNS, that can cause problems of itself.

isup.me reports your site is up but it doesn't load for me. I'll pass your support ticket onto the hosting team to troubleshoot Friday am.




Regards FireEngine


772 posts

Ultimate Geek
+1 received by user: 228


  Reply # 926416 2-Nov-2013 22:57
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There has been an issue for about 10 days or so, I have to put google DNS into a customers server so they could get to a website they needed.




I know enough to be dangerous


1214 posts

Uber Geek
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  Reply # 926585 3-Nov-2013 15:41
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Hi All, just to let you know the team are still working on this, hoping to resolve soon.




Regards FireEngine


1214 posts

Uber Geek
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  Reply # 926850 4-Nov-2013 09:36
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This has been traced to be a peering issue that needs to be addressed outside the Orcon network. We are working with the network owners to get this resolved.




Regards FireEngine


1214 posts

Uber Geek
+1 received by user: 232

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  Reply # 927225 4-Nov-2013 20:05
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....and this should now be resolved, the team fixed it earlier but this is the first chance I've had to post.

Thanks for your patience everyone, always harder to find stuff that breaks as a result of another network's actions :-(




Regards FireEngine


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