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359 posts

Ultimate Geek
+1 received by user: 28


# 138539 8-Jan-2014 09:28
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Having a new working Genius connection an existing number porting was part of the package.  The Genius started working on 31st Dec fine but the number porting is turning into a re run of Ground Hog.  I must have had 4-5 conversations with Orcon CS since 31st about the stalled porting.  Each time we go through the whole process again, number, existing provider, account number etc yet each time there is contact we go through all the details again.

Monday this week CS said they did not know why the port did not happen on the 31st but would escalate with provisioning and it would happen in the next 24 hours, ie, yesterday.  I had a call from Orcon yesterday asking for all the same details again, account, number, provider and it would take up to 4 business days for the provisioning.

It's like the provision requests get wiped at midnight and Ground Hog day sets in.

Anyone able to help me at Orcon??

Cheers
Andy

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1217 posts

Uber Geek
+1 received by user: 233

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  # 963066 8-Jan-2014 10:00
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PM me your account details and I'll have a look.




Regards FireEngine


1217 posts

Uber Geek
+1 received by user: 233

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  # 963089 8-Jan-2014 10:22
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Found the details. Ok, for porting we can't just pull the number to us, we have to provide correct account details to the Telco (not reseller), that has the number, in cases such as this where you have reseller details only it can (and has), taken some time to be able to quote to the Losing Provider the correct account details that they recognize - which may be completely different to the account details you have with your reseller.

The port then has to be approved by the Losing Provider, that has no been requested and we are waiting on their response (approval requested yesterday).

The timescales for the whole exercise have been extended due to the blackout in place across the industry during the holiday period. Some activities have been automated so porting has continued but where humans are involved and the industry is running on a skeleton staff due to the blackout then resolving issues/queries can take longer.




Regards FireEngine


 
 
 
 




359 posts

Ultimate Geek
+1 received by user: 28


  # 963092 8-Jan-2014 10:25
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Thanks Simon.  That all makes sense so thanks for clarifying.  Could you run CS as well :) !

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