Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




79 posts

Master Geek


#138888 20-Jan-2014 21:37
Send private message

My god - the issues with Orcon help desk just get worse. besides the hassles lately over blocking a number, I've been having an ongoing issue with Genius and all the help desk do is give me the run around (about 20 days now and still not resolved)

Without re-iterating the entire hassle I've had, it boils down now (after a nightmare) to a dispute over $70 on my account.   After hours of multiple phone calls, runarounds, earfuls, and stress Orcon agreed to credit my account in the next few days.  

A week passed - I called up again as no credit appeared. 15 minutes on hold before I get someone.  "Marcus" said he needed to call me back to find out why it had not happened, but from what he was saying it sounded liked nothing had been done (unsuprisingly).  I told him that I've been told 2 or 3 times I will get callbacks and no one ever does, and it really pisses me off.  he fully assured me he is the supervisor and he will definitely call me back.  12 hours later I'm calling Orcon again and I'm on hold again. No surprises there.  Oh look 18 mins on hold right now.

Technically i like Orcon (not genius! haha), but the help desk just frustrates me no end.  I'd hate to be a non-technical person and phoning them.  Twice now two 'higher' CSR's have promised to call.  Nothing...nadda.

Why can't Orcon sort them out?  FireEngine - can you help again?  It's just bloody ridiculous dealing with the 0800 number.

The Helpdesk represent Orcon. They don't put across a good impression and the customer service is appalling. 


</vent>



Create new topic
1217 posts

Uber Geek

Trusted

  #970327 20-Jan-2014 21:42
Send private message

Sure, pm me the ticket number the dispute is under if you have it? Else remind me via pm of your account number and I'll take a look.

Edit: No need, I still have your account number :-)




Regards FireEngine




79 posts

Master Geek


  #970334 20-Jan-2014 21:54
Send private message

FireEngine: Sure, pm me the ticket number the dispute is under if you have it? Else remind me via pm of your account number and I'll take a look.

Edit: No need, I still have your account number :-)


Just sent a ticket number anyway :)

Also who sends out the "survey's"?
I never got one in all the calls,and the only one I ever got was when you helped me last time.

The CSR I just dealt with (when I finally got through and I showed him the short end of the stick) said they are not sent out automatically.   I'm wondering if it's a case of picking and choosing which customers they send to?



 
 
 
 


1217 posts

Uber Geek

Trusted

  #970335 20-Jan-2014 22:04
Send private message

The surveys are sent out on an automatic set of criteria, random sample plus not sending too many to any individual as per commcomm guidelines I believe. 




Regards FireEngine


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00


OPPO A91 is a high specs mid-range smartphone
Posted 23-Apr-2020 16:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.