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17 posts

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# 138984 23-Jan-2014 21:03
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Having tried to upload to youtube in the past ive had upload problems slow speed.But now i am not dreaming surely,If Fibre is this fast then copper has to be better .


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  # 973174 23-Jan-2014 21:03
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.





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Geek


  # 973185 23-Jan-2014 21:06
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Anyway is taking hours to upload a file to youtube

 
 
 
 


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  # 973188 23-Jan-2014 21:08
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Copper has to be better?

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  # 973189 23-Jan-2014 21:10
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bit more detail? maybe even what speed your actually uploading at rather than total data transferred like you have screenshotted?




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  # 973190 23-Jan-2014 21:11
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Rageykiwi: Anyway is taking hours to upload a file to youtube


Your screenshot tells us you are connected to your router on a 1Gbit ethernet, you have sent 9GB and received 32GB but unfortunately it does give us anything to go on re the speed of your fibre connection. Fibre is generally blisteringly fast but faults and issues can and do occur from time to time.

Happy to help but I suggest you follow the advice in the post above and post the results.

You are welcome to call us, pm me your details or log a fault via our website.




Regards FireEngine


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  # 973195 23-Jan-2014 21:19
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Rageykiwi: Anyway is taking hours to upload a file to youtube


Youtube is outside our control but if you can stop the upload and run a speediest to speediest.orcon.net and let us know the result?

That will indicate whether your connection has any issue.




Regards FireEngine


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  # 973200 23-Jan-2014 21:23
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FireEngine:
Rageykiwi: Anyway is taking hours to upload a file to youtube


Youtube is outside our control but if you can stop the upload and run a speediest to speediest.orcon.net and let us know the result?

That will indicate whether your connection has any issue.


auto-correct not playing nicely today for you?

speedtest.orcon.net.nz




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


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  # 973205 23-Jan-2014 21:25
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hio77:
FireEngine:
Rageykiwi: Anyway is taking hours to upload a file to youtube


Youtube is outside our control but if you can stop the upload and run a speediest to speediest.orcon.net and let us know the result?

That will indicate whether your connection has any issue.


auto-correct not playing nicely today for you?

speedtest.orcon.net.nz


LOL - bit Freudian eh?

Of course should be speedtest.orcon.net....




Regards FireEngine


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  # 973208 23-Jan-2014 21:27
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FireEngine:
Rageykiwi: Anyway is taking hours to upload a file to youtube


Youtube is outside our control but if you can stop the upload and run a speediest to speediest.orcon.net and let us know the result?

That will indicate whether your connection has any issue.


as FireEngine has said above, external content is out of our control. Also, when trying the speedtest, try and disconnect as many LAN devices (wireless & wired) from the network as possible, helps with speed tests

also @johnr makes a valid point, I think it would be a fairly safe gambit to wager that fiber is going to out perform copper 99.9 times out of 100. 




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  # 973325 24-Jan-2014 08:18
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8 mbs uploading last night then it stops so i start the upload all over again.Ive commented before about the slack upload speeds on fibre,thinking it was me .finally getting one file uploaded.tried several browsers.
Perhaps this idea of "single thread" "multi thread" is an excuse to bypass the problems.
I dont really want to go through all the loads of speed tests all over again.
I am with ultra fast fibre in Tokoroa.

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  # 973329 24-Jan-2014 08:29
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Are you connected via Eithernet or WiFi?

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  # 973334 24-Jan-2014 08:41
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Found your last ticket from early December, at that time FTP testing indicated your fibre speed was 92/49 and the only issue was torrent uploading which you were doing via a specific vpn which may have had its own routing complications/limitations etc.

We are not shaping your traffic, there were potential issues with your NIC driver card drivers being obsolete which are well outside our control. Clearly yours is a complicated setup with many factors that could affect your throughput speeds. Happy to help on here as before but troubleshooting won't be possible without your input. I propose we repeat the FTP tests and go from there.




Regards FireEngine




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Geek


  # 973337 24-Jan-2014 08:46
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sbiddle: Are you connected via Eithernet or WiFi?
Eithernet



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  # 973338 24-Jan-2014 08:49
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FireEngine: Found your last ticket from early December, at that time FTP testing indicated your fibre speed was 92/49 and the only issue was torrent uploading which you were doing via a specific vpn which may have had its own routing complications/limitations etc.

We are not shaping your traffic, there were potential issues with your NIC driver card drivers being obsolete which are well outside our control. Clearly yours is a complicated setup with many factors that could affect your throughput speeds. Happy to help on here as before but troubleshooting won't be possible without your input. I propose we repeat the FTP tests and go from there.
I am willing to try that again.

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  # 973571 24-Jan-2014 14:25
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FireEngine: Found your last ticket from early December, at that time FTP testing indicated your fibre speed was 92/49 and the only issue was torrent uploading which you were doing via a specific vpn which may have had its own routing complications/limitations etc.


VPN's usually go slow unless the node is hosted in NZ, with 130ms latency at min between NZ and LAX most VPN's are single thread's and that gives you about 1.3mbit of throughput.




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