Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




125 posts

Master Geek
+1 received by user: 32

Lifetime subscriber

# 139006 24-Jan-2014 16:28
Send private message

Apologies for this blatant waving-arms-to-try-to-get-Orcon's-attention post, but I'm in a spot of bother.

I was supposed to migrate to VDSL yesterday (Thursday 23rd), but in a near precise recreation of when I first migrated to Orcon in late 2012, it's now over 24 hours later and I have no service at all.

The Chorus man came yesterday, and confirmed that I have a live VDSL connection before he left. I waited for Orcon's promised 'ready to go' text / email, but it never appeared, and I eventually connected the new white VDSL router anyway. It appears that the line is VDSL-enabled and is connecting OK, but a) I'm being allocated a non-routable IP address (10.x.x.x), b) the PPP connection username is genius@orcon.net.nz (which I believe is used as a placeholder until the proper settings are applied automatically to the router), c) the only website I can visit is http://www.orcon.net.nz/, and d) I have no VoIP service.

I've been in touch with the overseas helpdesk, but... Well, you know. The story's a bit different every time. This morning I was told that the issue's been passed to Chorus, but that sounds fishy to me, given that the line itself appears to be fine and Orcon appear to have 'ownership' of it. Obviously I don't know what the procedure is, but from what I can see the problem would appear to be with Orcon rather than Chorus. And now it's coming to the end of the week and nothing further seems to have happened.

Please, if anyone from Orcon is reading this, *please* can you help me? I have work to do over the long weekend. Since my home connection is dead I probably won't be able to check for any follow-ups on this thread, or send any PMs for that matter, until Tuesday at the earliest, but I have a ticket number - #11633378 - and hopefully I can be identified from that.

Again, apologies everyone for starting a new topic just to get in touch with Orcon. I hope everyone has a great long weekend! (In Auckland / Northland at least - if you're elsewhere perhaps you should just not turn up to work on Monday and say you took the day off in sympathy.)

Cheers

Filter this topic showing only the reply marked as answer Create new topic
I fix stuff!
1753 posts

Uber Geek
+1 received by user: 424

Trusted
Vocus
Subscriber

  # 973690 24-Jan-2014 17:07
Send private message

Hi

One of our on boarding specialists tried to call, but will try again later.

Cheers.

1217 posts

Uber Geek
+1 received by user: 233

Trusted

  # 973720 24-Jan-2014 18:04
Send private message

Matt has been rescued from the long Auckland weekend internet abyss, looks like something might have been a bit delayed in the provisioning backend - which we will look into on Tuesday but he is now online for VDSL data and voip...




Regards FireEngine


 
 
 
 




125 posts

Master Geek
+1 received by user: 32

Lifetime subscriber

  # 974030 25-Jan-2014 12:04
Send private message

Yep, all sorted now. Many, many thanks for getting it sorted out so quickly - it's very much appreciated.

I'm delighted with the speeds and especially delighted to have a working IPv6 connection too, which is something I wasn't expecting!

I fix stuff!
1753 posts

Uber Geek
+1 received by user: 424

Trusted
Vocus
Subscriber

  # 974085 25-Jan-2014 14:02
Send private message

MrTomato: Yep, all sorted now. Many, many thanks for getting it sorted out so quickly - it's very much appreciated.

I'm delighted with the speeds and especially delighted to have a working IPv6 connection too, which is something I wasn't expecting!


Only some handovers are enabled for Ipv6, so you must be a a lucky one. Let me know how it works for you, very curious to know!





125 posts

Master Geek
+1 received by user: 32

Lifetime subscriber

  # 974086 25-Jan-2014 14:06
Send private message

Actually I'm looking at it now. There appear to be a few problems, and particularly the NF4V's firmware seems to be a bit of a disaster zone. I'll stick a post in the "Orcon Genius and IPv6 going ahead?" topic sometime today!

1 post

Wannabe Geek


  # 974203 25-Jan-2014 17:51
Send private message

I'm having the exact same problem like you. The Chorus technician came yesterday (Friday) said all good. Up till now, still no Internet, even though I have received a final confirmation email from Orcon saying it's all connected.

Can anyone from Orcon please help me also? My ticket number is #11635622 and my account number is #13160541

Attached is the Diagnostics test result on pppoe_0_1_1.10 interface


1217 posts

Uber Geek
+1 received by user: 233

Trusted

  # 974207 25-Jan-2014 18:07
Send private message

Hi Ken, can you PM me the serial number of the Netcomm router we sent you?

Please don't post account details such as your account number in the forum, if we (i.e. members from Orcon), can help and need details we will ask for them by PM.




Regards FireEngine


 
 
 
 


1217 posts

Uber Geek
+1 received by user: 233

Trusted

  # 974228 25-Jan-2014 18:44
Send private message

Ok, manual provisioning underway....fingers crossed as this isn't my day job.... :-)




Regards FireEngine


1217 posts

Uber Geek
+1 received by user: 233

Trusted

  # 974662 26-Jan-2014 16:19
Send private message

kenvunz: I'm having the exact same problem like you. The Chorus technician came yesterday (Friday) said all good. Up till now, still no Internet, even though I have received a final confirmation email from Orcon saying it's all connected.

Can anyone from Orcon please help me also? My ticket number is #11635622 and my account number is #13160541

Attached is the Diagnostics test result on pppoe_0_1_1.10 interface



All sorted and online....




Regards FireEngine


Filter this topic showing only the reply marked as answer Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32


Epson launches new 4K Pro-UHD projector technology
Posted 1-Jun-2019 15:26


Lenovo and Qualcomm unveil first 5G PC called Project Limitless
Posted 28-May-2019 20:23


Intel introduces new 10th Gen Intel Core Processors and Project Athena
Posted 28-May-2019 19:28


Orcon first to trial residential 10Gbps broadband
Posted 28-May-2019 11:20


Video game market in New Zealand passes half billion dollar mark
Posted 24-May-2019 16:15


WLG-X festival to celebrate creativity and innovation
Posted 22-May-2019 17:53


HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.