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348 posts

Ultimate Geek


  # 979248 3-Feb-2014 10:36
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You might like to consider your rights under the Consumer Guarantees Act. If you are not getting the service you signed up for you have a right to cancel the service.....



40 posts

Geek


  # 979249 3-Feb-2014 10:42
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tkr001: You might like to consider your rights under the Consumer Guarantees Act. If you are not getting the service you signed up for you have a right to cancel the service.....

 

 

Well I can cancel the service with a $199 fee...and I suppose they have themselves covered from this by saying they don't guarantee international speeds somewhere in their contracts (I haven't read them but I would assume so) as well as throttling/shaping (which I'm sure is the issue due to the patterns I see)

 
 
 
 


348 posts

Ultimate Geek


  # 979252 3-Feb-2014 10:46
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Did they make you aware of the throttling at signup? I guess if it is in their Ts and Cs then you are trapped..... How long is your contract term? Orcon 100/50 unlimited plan is $129 per month so cheaper than Slingshot too.



40 posts

Geek


  # 979261 3-Feb-2014 10:57
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tkr001: Did they make you aware of the throttling at signup? I guess if it is in their Ts and Cs then you are trapped..... How long is your contract term? Orcon 100/50 unlimited plan is $129 per month so cheaper than Slingshot too.

 

 

Well the "plus" plan on the website USED to say that it was for heavy users and didn't have p2p throttling/shaping but I can't find that anymore (it's why I chose to pay the little bit extra for that plan) and just to be clear my speed issues aren't just with torrents it's also multithread http downloads coming down at pathetic speeds.

 

 

Now the CS rep I was on the phone to for almost an hour today mentioned that my account with them has no shaping etc (so he says) BUT it could be happening at the exchange (his words not mine) so what I'm thinking is they are doing something dirty and changing the traffic further down the line?

 

 

As for warning me no because the plan said "for heavy users no p2p shaping blah blah" but as I've been informed by somebody on my other thread they do have it written into their TS/CS so I'm fairly sure I'm trapped.

 

 

Contract runs out next Jan...ugh

3344 posts

Uber Geek

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Vocus

  # 979264 3-Feb-2014 11:02
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It could be simply international contention, rather than any deliberate meddling.



40 posts

Geek


  # 979267 3-Feb-2014 11:08
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I would agree with you if it wasn't for a very clear pattern.

For example:

All three of these are running at the same time

Http download with jdownloader going at 2mb/s
ftp download it also goes at 2mb/s
Torrent 2mb/s

Start a steam download using US server (I'm assuming that choosing a US server it actually downloads from it if I'm wrong ignore this one) 11mb/s.

Now this pattern stays the same regardless of the speed (130kb/s on all 3 last night at one point) I'm not a expert by any means but to me it's a little suspect.

3344 posts

Uber Geek

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Vocus

  # 979277 3-Feb-2014 11:21
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Steam may be being served from cache (or a local server, your chosen location only acts as a "guide" for Steam).  But then it would surprise me if the same couldn't be said for torrents and http downloads.  Really there's no way to be sure. 

 
 
 
 




40 posts

Geek


  # 979282 3-Feb-2014 11:26
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Ah okay well forgive my steam example then I'm just trying to get a measure of what is working fine and what isn't.

Besides origin (cache for sure) the only other thing that's really getting line speed is mega.co.nz which gets linespeed upload and download and fairly sure those servers aren't NZ based?

Either way as you said there is really no way to be sure unless slingshot directly states something and as it stands the CS rep today told me they don't even know what speeds I should expect on fibre so it's just a huge mess.

Even downloading ATI beta drivers before which one would assume would be cached for sure stopped at 2mb/s

812 posts

Ultimate Geek

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  # 979342 3-Feb-2014 13:25
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Mega.co.nz does have some servers in NZ.
There is a massive thread on gpforums with people complaining about poor performance on the unlimited Slingshot plan, so your poor speeds really aren't that surprising.
Yes it's unfortunate, but take it as a reminder that it's always a good idea to do research before signing a contract with any ISP.



40 posts

Geek


  # 979343 3-Feb-2014 13:27
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Lorenceo: Mega.co.nz does have some servers in NZ.
There is a massive thread on gpforums with people complaining about poor performance on the unlimited Slingshot plan, so your poor speeds really aren't that surprising.
Yes it's unfortunate, but take it as a reminder that it's always a good idea to do research before signing a contract with any ISP.

 

 


Sadly since I was already on unlimited but with adsl2 and getting line speed almost 24/7 I just assumed that there really wouldn't be a huge issue and went for it :(



40 posts

Geek


  # 979956 4-Feb-2014 10:15
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Got on with a manager just before he asked for a bit more patience in sorting the issue (even agreed the pattern indicates some form of shaping) so we agreed I give them another week and if it's not at least improved I won't get charged an early termination fee.

Orcon here I come hopefully!

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