Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




318 posts

Ultimate Geek
+1 received by user: 19


# 139278 3-Feb-2014 15:18

Hi I'm wondering if anyone can help me with this..

I'm unable to connect to VPN while using Orcon's new Genius black box. I haven't troubleshoot it fully and don't have much idea where to start.

What happened was yesterday morning I was trying to connect to my work's VPN in NZ, and it just kept timing out, as if the server never respond.

I disconnected from the NetComm NF4V, and jumped on my laptop (Mac OSX Mavericks) via WIFI and it's still the same.

Then I just opened my phone's hotspot, and that allowed me to connect to VPN.

I came in to work and asked our IT and they said they don't have a whitelist or blacklist IPs, so it shouldn't be my IP.

Oh yeah, we use the Cisco VPN client to connect, so it's not Windows built in client.
It should be fairly standard though, as I just used the same credentials on the Mac which worked as well.

Any help would be much appreciated!
Was somewhat amusing having fast VDSL connection sitting there and resorting to 3G for a connection..

nb. just found this link will give it a try even though it's not the same router... but wondering if there is similar action to be done for NF4V?

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
5063 posts

Uber Geek
+1 received by user: 3796

Trusted
Lifetime subscriber

  # 979455 3-Feb-2014 15:23
Send private message

I have been using VPN for two years with three different "black" Orcon Genius modems at two different locations - no problems whatever.
I am now using VPN with a new "white" Orcon Genius - no problems whatever.
[The "black" Genius is the older ADSL modem router - the "white" Genius is the newer Netcomm NF4V VDSL modem router]
I don't think that the router is your problem.




Sideface


3344 posts

Uber Geek
+1 received by user: 1089

Trusted
Vocus

  # 979472 3-Feb-2014 15:45
Send private message

The fact that it works on the Mac points to an installation problem on the Windows box.  Maybe uninstall and reinstall the client?  Were you connecting from another device behind the router at the same time?  As that might be causing problems, too.

 
 
 
 


348 posts

Ultimate Geek
+1 received by user: 25


  # 979478 3-Feb-2014 15:53
Send private message

It only worked on the mac using a 3/4g connection!!!

3344 posts

Uber Geek
+1 received by user: 1089

Trusted
Vocus

  # 979480 3-Feb-2014 15:58
Send private message

tkr001: It only worked on the mac using a 3/4g connection!!!


The OP says the Mac was connected to WiFi, at least that's how I read it.

515 posts

Ultimate Geek
+1 received by user: 32


  # 979484 3-Feb-2014 16:02

Was it ever working?

Might need to open some ports? (port forwarding)

EDIT: sorry just read that its a new box.



345 posts

Ultimate Geek
+1 received by user: 59

Trusted

  # 979485 3-Feb-2014 16:12
2 people support this post
Send private message

Just one or two things that don't add up. You mentioned you have a Netcom modem and VDSL, this means that if you got a router from Orcon, you're using GENIUS White. The GENIUS Black modem is a IINET modem. The two are COMPLETELY different.
Real easy to tell them apart too, one is white, one is black. :-)




4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

"Five exclamation marks, the sure sign of an insane mind." - Terry Pratchett

No longer work for Orcon



318 posts

Ultimate Geek
+1 received by user: 19


  # 979574 3-Feb-2014 18:19

ahaha silly me. It's the white one.
NF4V NetComm for VDSL.

The Mac didn't work with Wireless, though it did work via Hotspot from my mobile.



 
 
 
 


5063 posts

Uber Geek
+1 received by user: 3796

Trusted
Lifetime subscriber

  # 979605 3-Feb-2014 18:38
Send private message

You have now told us that you have an Orcon VDSL connection and a "white" Orcon Genius modem  - and that you are having problems with your VPN connection.
We need more information:
Does your VDSL connection work without VPN?
With Ethernet cable and wireless?
Has VPN ever worked via your VDSL connection?
Does your internet connection work AFTER you have tried VPN? (look for the "no internet" triangle)
Are you using Windows &/or Mac on your desktop computer(s)?




Sideface




318 posts

Ultimate Geek
+1 received by user: 19


  # 979614 3-Feb-2014 18:49

Sideface: You have now told us that you have an Orcon VDSL connection and a "white" Orcon Genius modem  - and that you are having problems with your VPN connection.
We need more information:
1. Does your VDSL connection work without VPN?
2. With Ethernet cable and wireless?
3. Has VPN ever worked via your VDSL connection?
4. Does your internet connection work AFTER you have tried VPN? (look for the "no internet" triangle)
5. Are you using Windows &/or Mac on your desktop computer(s)?


Thanks Sideface, sorry about the numbers makes it easier to track.

1. My VDSL is my main connection at home, and I use it all the time, right now as well.

2. I've tried to access VPN via Ethernet (Windows Desktop) and wireless (Windows Desktop and Mac laptop).

3. It used to work when I was on Genius *Black* (ADSL2 modem)

4. I can not even get on the VPN with Genius White. Once I am on the VPN then all my connection's routed through VPN, so I'd need to use my domain credentials to access the internet via VPN.

5. I have Windows 7 Pro on my desktop.



5063 posts

Uber Geek
+1 received by user: 3796

Trusted
Lifetime subscriber

  # 979646 3-Feb-2014 19:16
Send private message

alliao:
Sideface: You have now told us that you have an Orcon VDSL connection and a "white" Orcon Genius modem  - and that you are having problems with your VPN connection.
We need more information:
1. Does your VDSL connection work without VPN?
2. With Ethernet cable and wireless?
3. Has VPN ever worked via your VDSL connection?
4. Does your internet connection work AFTER you have tried VPN? (look for the "no internet" triangle)
5. Are you using Windows &/or Mac on your desktop computer(s)?


Thanks Sideface, sorry about the numbers makes it easier to track.

1. My VDSL is my main connection at home, and I use it all the time, right now as well.

2. I've tried to access VPN via Ethernet (Windows Desktop) and wireless (Windows Desktop and Mac laptop).

3. It used to work when I was on Genius *Black* (ADSL2 modem)

4. I can not even get on the VPN with Genius White. Once I am on the VPN then all my connection's routed through VPN, so I'd need to use my domain credentials to access the internet via VPN.

5. I have Windows 7 Pro on my desktop.

My hardware is the same as yours.
All I can say is that I have had no VPN problems (using a Win7 PC) before or after I changed from my "black" Genius (ADSL) to the "white" Genius (using both ADSL or VDSL).
Sometimes I have to reset DHCP * AFTER * using VPN, but only if I didn't shut VPN down properly.
Can other Geekzoners help?




Sideface


1217 posts

Uber Geek
+1 received by user: 233

Trusted

  # 979719 3-Feb-2014 21:01
Send private message

alliao: Hi I'm wondering if anyone can help me with this..


Have you changed any of the firewall settings from their defaults?

Have you restarted the Genius White?




Regards FireEngine




318 posts

Ultimate Geek
+1 received by user: 19


  # 979731 3-Feb-2014 21:36

FireEngine:
alliao: Hi I'm wondering if anyone can help me with this..


Have you changed any of the firewall settings from their defaults?

Have you restarted the Genius White?


My firewall settings are empty.. I'll give it a restart. It's been on for 2 days!

Only just restarted now, as well as made it restore Factory default.. still the same... would VPN uses some port that I'd need to forward?

1217 posts

Uber Geek
+1 received by user: 233

Trusted

  # 979743 3-Feb-2014 22:03
Send private message

alliao:
FireEngine:
alliao: Hi I'm wondering if anyone can help me with this..


Have you changed any of the firewall settings from their defaults?

Have you restarted the Genius White?


My firewall settings are empty.. I'll give it a restart. It's been on for 2 days!

Only just restarted now, as well as made it restore Factory default.. still the same... would VPN uses some port that I'd need to forward?


I've never configured one, p42 of the Netcomm user guide refers....I'll check with the Team tomorrow and post back to you but I think this is a new one to us.




Regards FireEngine




318 posts

Ultimate Geek
+1 received by user: 19


  # 979756 3-Feb-2014 22:23

Thanks all for trying to help.. I'm looking into sourcing more desktops and devices to test. It does seem the Cisco VPN Client doesn't exactly work well with Win7 64bits though...



318 posts

Ultimate Geek
+1 received by user: 19


  # 979779 3-Feb-2014 22:40
5 people support this post

Ok, I don't know what to make of it, it's at least working for me now.

I've had to "untick" the Enable IPSEC box under Advanced Setup -> NAT -> ALG

Once that's off, I can connect.

I came across some people saying it needs to be enabled for Cisco VPN Client to work, but who knew turning it off would work too... this is less than satisfying but at least it's working.

Thanks for your time! And if mod could change the title that'd be great too.... (if anyone else would need this..)

 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21


Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36


Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57


Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48


New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.