Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

93 posts

Master Geek

Topic # 139530 12-Feb-2014 09:11
Send private message

Have communicated with Orcon three times and had no action so posting here for others to see.

Moved Broadband and Phone away from Orcon mid December after being with them for approx. 10 years due to support getting worse and worse and slow international Bandwidth far too often plus none competitive plans.

After the move was completed with no problems from new supplier I rang and cancelled ALL services with Orcon and received an invoice showing final payments etc on it. I did not believe it was totally correct but could not be bothered querying due to the time it would take with recent support history!

This was charged to my Credit Card no problem.

On 3rd February a charge for the POTS (Telephone line) service was charged again to my Credit Card. There was no invoice received from Orcon prior to or subsequent to covering this!!!!
The port of this number had occurred mid December!!

I have Sent a request for this to be sorted via a Orcon website Form
I have rung Orcon
I have emailed Orcon accounts@

I have had no reply or correspondence from them re reversing this charge or stopping future ones.
During the phone call I was advised details of my request were sent to the accounts department from the Call centre.

Just warning anyone thinking of going to Orcon.
Its HARD to get away afterwards.

There is also no way to remove any credit card information from your account!!!

Obviously Orcon has changed from the company I originally joined and recommended many people towards!!!


Create new topic
1214 posts

Uber Geek
+1 received by user: 233


  Reply # 984785 12-Feb-2014 09:27
Send private message

Hi John, if you PM me your account number I'll look into it today.

Regards FireEngine

93 posts

Master Geek

  Reply # 984801 12-Feb-2014 09:53
Send private message

Have done. Thanks.

Off topic totally now but some ramblings.

I see on many topics on Geekzone (covering all types of suppliers) someone from the supplier get into action to solve a problem quickly.
I assume it is to mitigate poor "press" and guess that is true for how many think.

I know that is what I have just done to get a "faster response" and I actually feel bad about doing it believe it or not but it appears to have speeded things up!!

I have gone around the "normal" system that is not performing and beaten it. (I hope so)

So a question for all Geeks?
1   Does this force the system to improve as there is a method to bypass it for a satisfactory result and we assume companies improve systems as a result of feedback
2  Does it put more drain on the system being "beaten" with multiple interrupts causing it to become even worse and therefor add more bypasses to it.

And before anyone asks why did I try to beat the "system"

I got frustrated and I guess that is why it is done.



3445 posts

Uber Geek
+1 received by user: 441


  Reply # 984810 12-Feb-2014 10:00
One person supports this post
Send private message

Just do a charge back on the credit card?

1214 posts

Uber Geek
+1 received by user: 233


  Reply # 984840 12-Feb-2014 10:19
Send private message

Hi John looks like you had two accounts with us, the services on the child account had always been billed to the parent.

When you called in, the cancellation of services order was incorrectly placed against the parent account, hence the add-on POTS line on the child account was not cancelled. This is easy to correct. Equally the churn notification came in from your new provider quoting the parent account so it was automatically processed against that account. Certainly other than our standard notice period for the cancellation there didn't seem to be any difficulty in your services moving to your new provider, hopefully with minimum downtime for you.

So please accept our apologies but it was a straightforward human error. I'd like to apologize for the reasons you left us in the first place, we have certainly addressed our international network issues now. All the best with your new provider.

I wil correct the account and PM you the details.

Regards FireEngine

93 posts

Master Geek

  Reply # 984867 12-Feb-2014 10:36
Send private message


Note the real issue was three separate communications to resolve and no response to any of them.
Mistakes happen. Its how they are fixed!


Create new topic

Donate via Givealittle

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Amazon introduces new Kindle with adjustable front light
Posted 21-Mar-2019 20:14

A call from the companies providing internet access for the great majority of New Zealanders, to the companies with the greatest influence over social media content
Posted 19-Mar-2019 15:21

Two e-scooter companies selected for Wellington trial
Posted 15-Mar-2019 17:33

GeForce GTX 1660 available now
Posted 15-Mar-2019 08:47

Artificial Intelligence to double the rate of innovation in New Zealand by 2021
Posted 13-Mar-2019 14:47

LG demonstrates smart home concepts at LG InnoFest
Posted 13-Mar-2019 14:45

New Zealanders buying more expensive smartphones
Posted 11-Mar-2019 09:52

2degrees Offers Amazon Prime Video to Broadband Customers
Posted 8-Mar-2019 14:10

D-Link ANZ launches D-Fend AC2600 Wi-Fi Router Protected by McAfee
Posted 7-Mar-2019 11:09

Slingshot commissions celebrities to design new modems
Posted 5-Mar-2019 08:58

Symantec Annual Threat Report reveals more ambitious, destructive and stealthy attacks
Posted 28-Feb-2019 10:14

FUJIFILM launches high performing X-T30
Posted 28-Feb-2019 09:40

Netflix is killing content piracy says research
Posted 28-Feb-2019 09:33

Trend Micro finds shifting threats require kiwis to rethink security priorities
Posted 28-Feb-2019 09:27

Mainfreight uses Spark IoT Asset Tracking service
Posted 28-Feb-2019 09:25

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.