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25 posts


# 140561 12-Feb-2014 21:26
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Hi guys

Just randomly started happening while I was off at work today (so came home to it).. connection is basically failing with the following error. despite noone touching the router.











syslog: User name and password authentication failed.




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1217 posts

Uber Geek


  # 986427 12-Feb-2014 21:41
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Hi - I've reset your connection from the host end, can you power cycle the Netcomm? Our Provisioning team made some changes on your account but I'll need to check with them on Thursday to see if they were implicated. Hopefully the reset will bring stability back.

Regards FireEngine

25 posts


  # 986432 12-Feb-2014 21:48
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Thanks for the quick reply, much appreciated :)


I've given it a power cycle. Sadly the same error is showing up. Buggers (these things happen)


Yeah I noticed a couple of changes to the account a couple of days ago but as it was all working I didn't think much of it. 


1217 posts

Uber Geek


  # 986451 12-Feb-2014 22:07
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Hmmm, it was late so employed bigger stick at the Orcon end (auth reset), and bigger stick at density's end (factory reset of the cpe), spoke to density, all online now so I'll follow up with the Prov team to understand where the auth wrinkle came from....

Regards FireEngine

25 posts


  # 986463 12-Feb-2014 22:11
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The learning Stick!

Thanks again FireEngine, you're a champ!

1217 posts

Uber Geek


  # 986478 12-Feb-2014 22:21
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....and your usage is recording correctly now :-) Moot as you are on Unlimited but nice to have all ducks lined up neatly nevertheless.

Regards FireEngine

25 posts


  # 986489 12-Feb-2014 22:26
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It is!


"Predicted use at current rate 3.28 MB" 


I think this prediction might be a little off come the end of the billing month mind you ;) 



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