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165 posts

Master Geek

# 140862 22-Feb-2014 21:58
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Hi Everyone,

I recently needed to have my Genius router replaced.   Orcon sent out a new router and handset.   To date I have not actually used the handset as we tend to use the two Panasonic handsets we have connected.

We are experiencing poor voice quality on the Genius system at present, and as part of fault tracking, I disconnected the Panosonic phones and tried the Genius handset, only to find it was not talking to the router.   I can't seem to find a way to get the two to talk.

Any ideas?


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5151 posts

Uber Geek

Lifetime subscriber

  # 992588 22-Feb-2014 22:08
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Have you charged the battery in the handset (by attaching it to the Genius for several hours)?


165 posts

Master Geek

  # 992592 22-Feb-2014 22:14
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Hmmm. No, can't say I did. Just plugged the handset and it's cradle in out in its usual spot in the kitchen...


1217 posts

Uber Geek


  # 992630 23-Feb-2014 00:16
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Handset Pairing Procedure


  • 1) Go into the router via , login
  • 2) Click "Setup my Voip"
  • 3) Click "Dect settings" from the left menu
  • 4) Check to see if the handset is registered (should be visible on this screen)
  • 5) If the handset is registered unregister it by clicking "Unregister" button
  • 6) Enter old pairing key "0000" enter new pairing key "1234" confirm new pairing key "1234" then save the new pairing code (default pairing key is "0000" new pairing key can be any four digits you like, "1234" is just an example)
  • 7) Press "->" (right option/arrow on the square pad under the "OK" button of the handset)
  • 8) Select "Settings" on handset press "OK" button
  • 9) Select "Handset" on handset press "OK" button
  • 10) Select "Register handset" on handset press "OK" button
  • 11) Enter the pairing code "1234" and start pairing, as soon as you do this make sure you click the "Register" button on the "Dect settings" page
  • 12) You should now see that the handset is registered on the "Dect settings" page

Regards FireEngine

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