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838 posts

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# 141103 1-Mar-2014 13:32
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Hi,

My new house build is getting near completion, and we've got a date now to move (early April, so a wee way off yet).

No service is currently at the new house, as it's new.  There is a green conduit from the chorus termination point on the street to the house laid by my builder already, so we should be fairly good to go.

At the new house, as the suburb is "fibre ready", it makes sense to me to go to a Fibre connection, although VDSL is also available.  I'm on an Orcon Genius plan now, so my understanding is that I can keep that modem for fibre, but would need to change for VDSL.  So, in my opinion, fibre will be easier for me anyway.  Obviously I'll need the OTN (hope I got that right!) installed etc; the house has RJ45 patching in place, so I'd be putting the OTN and the Orcon box in/near the RJ45 patching in the garage.  Presumably.

I started looking on the Orcon site for gearing up the move, and the "Move House" section of "My Orcon" doesn't seem to offer a choice of service, or a chance to select a different service.

Am I missing something here, or is that an oversight in the current process at Orcon?

I'd appreciate comments / feedback / suggestions from the Orcon staff that are here - and of course I can PM with account details and dates too if it'll help get this sorted out....

Ta!

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345 posts

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  # 997054 1-Mar-2014 14:17
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Ah so as UFB is a different product to ADSL or VDSL, you won't I believe be able to move the services as you will still need a fresh install.
That isn't a limitation we impose, more one that our suppliers put on us. You cannot move addresses while changing products as well. If that makes sense. Congrats on getting fiber too! I'm jealous




4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

"Five exclamation marks, the sure sign of an insane mind." - Terry Pratchett

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  # 997172 1-Mar-2014 16:50
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FlameBeard: You cannot move addresses while changing products as well.

Well, in my opinion, that's an area that probably needs to be addressed by the parties involved (i.e. Chorus, yourselves, whatever other suppliers may or may not be involved).  Preferably in the next 4 weeks.  :-)

I'd imagine that moving into an area where UFB or VDSL is available when one's previously been on an ADSL product will become more and more common; and this seems to be a shortfall.

It doesn't make sense to me to "move house" and get a copper ADSL connection put in just to immediately rip it out and replace it with fiber when I "change product" the next day....

FlameBeard: If that makes sense.

Did I understand what you said?  Yes.
Does it sound "correct" in the perfect world (which clearly we aren't in yet)?  No.

So, how do I get this sorted out?  Do I need to ring the 0800 number as if I was a new customer (I can see that not working well!  "Hi, I want to leave my current ISP to join Orcon.  What's my current ISP?  Orcon..."); or should I place a HelpDesk support call, or ???

Thanks!

 
 
 
 


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  # 997187 1-Mar-2014 17:21
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jamesrt:
FlameBeard: You cannot move addresses while changing products as well.

Well, in my opinion, that's an area that probably needs to be addressed by the parties involved (i.e. Chorus, yourselves, whatever other suppliers may or may not be involved).  Preferably in the next 4 weeks.  :-)

I'd imagine that moving into an area where UFB or VDSL is available when one's previously been on an ADSL product will become more and more common; and this seems to be a shortfall.

It doesn't make sense to me to "move house" and get a copper ADSL connection put in just to immediately rip it out and replace it with fiber when I "change product" the next day....

FlameBeard: If that makes sense.

Did I understand what you said?  Yes.
Does it sound "correct" in the perfect world (which clearly we aren't in yet)?  No.

So, how do I get this sorted out?  Do I need to ring the 0800 number as if I was a new customer (I can see that not working well!  "Hi, I want to leave my current ISP to join Orcon.  What's my current ISP?  Orcon..."); or should I place a HelpDesk support call, or ???

Thanks!


A perfect IT world would be one I'd love to work in, I'd even settle for one where our suppliers make things easy!
Also in relation to the future infrastructure and making switching easier, no such plans are on the horizon which I have seen at least, probably due to the fact that no one fiber install is probably going to ever be the same. Given your new house should make things a lot easier for them, still they just don't know what they're going to run into I guess, I don't know I can only speculate.

In relation to your service or product change, you'll need to call our fiber team on 0800 JOINUS explain you're an existing customer, wanting move to fiber.





4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

"Five exclamation marks, the sure sign of an insane mind." - Terry Pratchett

No longer work for Orcon



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  # 997192 1-Mar-2014 17:37
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FlameBeard: A perfect IT world would be one I'd love to work in, I'd even settle for one where our suppliers make things easy!

Agreed.  Suppliers, eh - can't live with them, can't live without them....  Just like clients, really...  :-)

FlameBeard: In relation to your service or product change, you'll need to call our fiber team on 0800 JOINUS explain you're an existing customer, wanting move to fiber.

Thanks; I'll let you know how I get on!

I fix stuff!
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  # 997204 1-Mar-2014 18:03
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Chorus won't actually let you install VDSL into a UFB Fibre house, even if its a move house.

I am sure something can be worked out to get you onto Fibre. Give the guys on 0800 JOINUS a call first hand, they will be able to help



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  # 997245 1-Mar-2014 19:36
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Sounddude: Chorus won't actually let you install VDSL into a UFB Fibre house, even if its a move house.

Technically, I probably have the choice - the Chorus conduit point in the street seems to only have copper cable in it.  (Two sets of cable; with lot numbers, one for my lot, one for next door).  Presumably they'll have to blow the fiber from the cabinet; not exactly sure where that is.

(There is a large sign just round the corner which states that the suburb is Fibre ready; and the Chorus online map shows both available.)

Anyway, I'll ring the 0800 next week.



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  # 997306 1-Mar-2014 20:49
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Using Chorus logic I think my rural Albany area is "Fibre Conduit Ready" :-)




Regards FireEngine


 
 
 
 




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  # 999587 5-Mar-2014 16:08
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Well, rang the 0800 today, and it seemed to go very smoothly.

They're setting up a UFB install at the new address; potentially this will be the same day as my move, but I may need to tweak that by a day or so when I talk to the installers, depending on their timing.  (After all, on "moving day" I will be a little tied up with actually moving!).

It sounds like I'll just need to plug-in the Genius box, and I'll be good to go.  They did mention a firmware upgrade; but I guess the provisioning team can easily do that ahead of time too.   Also very pleased that I was offered the same package I'm currently on too, in terms of cost (i.e. free "1 hour" national calls & voicemail) - wasn't expecting that.

Sounds very hopeful!

(And just as a complete aside, I'm guessing from the accent and the slightly funny ring tone that I would up talking to an off-shore staff member; but the call quality was great, we both had no problems with communication, and it was simple and fairly fast interaction.  I know it's easy to grumble when things go badly, but many people don't mention when things go well.  This went well, and I thought I should say so).

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