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15151 posts

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# 142461 13-Mar-2014 19:08
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I have a client who is having trouble accessing their websites via Orcon. The website loads perfectly fine with other ISPs, but is nearly unresponsive with Orcon, and this also includes FTP and hosting control panels, it all times out. The problem started at the beginning of this week. They have tried to get it fixed with Orcon, but haven't got anywhere. I told them it could be related to the bonet attack last week, when Orcon was blocking IPs. Anyone know how to get things escalated at Orcon? I can view the website fine with Telecom as my ISP, and it loads fine on website testsites such as pingdom.com, so definitely not the website.

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  # 1005147 13-Mar-2014 19:31
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You could pm me the website or client details for starters.....I have a contact in that team....




Regards FireEngine




15151 posts

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  # 1005150 13-Mar-2014 19:43
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Thanks , pm sent.

 
 
 
 


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  # 1005155 13-Mar-2014 19:55
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PM'd back a screen capture, loading fine for me and quite quickly, regular viewers will know my connection isn't the fastest.

Team may have fixed it already or may have had a different cause....




Regards FireEngine


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  # 1005158 13-Mar-2014 20:05
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Did a lookup, both domains you have sent me come back with a single ip address

Did a tracert and it comes back as a mail server in California, obviously not hosted with Orcon or iServe.

Did a reverse lookup and it comes back as the mail server, not the domains being hosted. The ip is in California so <possible> it has been a compromised mail server at some point.

Either way it isn't blocked on our network but it may have some routes blocked off our network if it has been a spam source and they have blocked the ip.

You client needs to talk to their hosting company. If I do a wildcard search on our entire ticketing system neither domain or the ip address come up so I would need the ticket reference number to look any further but at this stage I can't see an Orcon problem.






Regards FireEngine


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