Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




50 posts

Geek


# 143116 3-Apr-2014 20:17
Send private message

Hello,

Today I have the Orcon VDSL Install. The internet does work very good. However my phone line is not so good. I am change over from Telecom ( I have not informed them I change provider yet) but my landline work fine. When I plug phone into the genius however, I get the beeping noise. Like when you call someone and their line is in use. But a bit faster.  The router says the voip is connect and has the correct phone number. What should be done?

Create new topic
1217 posts

Uber Geek

Trusted

  # 1018091 3-Apr-2014 20:31
Send private message

Sounds like voicemail beeps - can you phone into your number? If you wait then the beeps should turn into a dial tone and let you call out?

Let me know either way and PM me your account details if you want me to check it out...




Regards FireEngine


5600 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1018092 3-Apr-2014 20:32
Send private message

Your Telecom landline is presumably still using your old phone number.
Did you ask Orcon to use your old Telecom number, or have they given you a new VoIP phone number?
You can't have the same number with two providers at once, and Orcon only use VoIP.




Sideface


 
 
 
 


1217 posts

Uber Geek

Trusted

  # 1018098 3-Apr-2014 20:42
Send private message

Sideface: Your Telecom landline is presumably still using your old phone number.
Did you ask Orcon to use your old Telecom number, or have they given you a new VoIP phone number?
You can't have the same number with two providers at once, and Orcon only use VoIP.


Not sure I follow that, if the OP has asked for his number to be ported from Telecom then it will have been and it will work fine on our network and Genius, there is no such thing as a "voip number". If he hasn't asked for it to be ported then we will have allocated a number from the Orcon range but again it can be delivered down a Genius voip or resold or LLU POTS line.




Regards FireEngine




50 posts

Geek


  # 1018099 3-Apr-2014 20:43
Send private message

FireEngine: Sounds like voicemail beeps - can you phone into your number? If you wait then the beeps should turn into a dial tone and let you call out?

Let me know either way and PM me your account details if you want me to check it out...


When I phone my number, only the phone connected without the genius rings. And no it doesn't let me call out if I wait. I will PM you my orcon username



50 posts

Geek


  # 1018101 3-Apr-2014 20:44
Send private message

FireEngine:
Sideface: Your Telecom landline is presumably still using your old phone number.
Did you ask Orcon to use your old Telecom number, or have they given you a new VoIP phone number?
You can't have the same number with two providers at once, and Orcon only use VoIP.


Not sure I follow that, if the OP has asked for his number to be ported from Telecom then it will have been and it will work fine on our network and Genius, there is no such thing as a "voip number". If he hasn't asked for it to be ported then we will have allocated a number from the Orcon range but again it can be delivered down a Genius voip or resold or LLU POTS line.


The genius has the same number set as my Telecom phone.

1217 posts

Uber Geek

Trusted

  # 1018102 3-Apr-2014 20:45
Send private message

Set2k:
FireEngine:
Sideface: Your Telecom landline is presumably still using your old phone number.
Did you ask Orcon to use your old Telecom number, or have they given you a new VoIP phone number?
You can't have the same number with two providers at once, and Orcon only use VoIP.


Not sure I follow that, if the OP has asked for his number to be ported from Telecom then it will have been and it will work fine on our network and Genius, there is no such thing as a "voip number". If he hasn't asked for it to be ported then we will have allocated a number from the Orcon range but again it can be delivered down a Genius voip or resold or LLU POTS line.


The genius has the same number set as my Telecom phone.


That is what I'd expect, can you call it? Can you call out?




Regards FireEngine




50 posts

Geek


  # 1018103 3-Apr-2014 20:47
Send private message

FireEngine:
Set2k:
FireEngine:
Sideface: Your Telecom landline is presumably still using your old phone number.
Did you ask Orcon to use your old Telecom number, or have they given you a new VoIP phone number?
You can't have the same number with two providers at once, and Orcon only use VoIP.


Not sure I follow that, if the OP has asked for his number to be ported from Telecom then it will have been and it will work fine on our network and Genius, there is no such thing as a "voip number". If he hasn't asked for it to be ported then we will have allocated a number from the Orcon range but again it can be delivered down a Genius voip or resold or LLU POTS line.


The genius has the same number set as my Telecom phone.


That is what I'd expect, can you call it? Can you call out?


If I call my number from another line (my mobile) only the phone connected straight to wall jack rings. The one connected to the genius does not. I cannot dial out from the genius connected phone, but I can from the one connected directly to the wall jack.

 
 
 
 


1217 posts

Uber Geek

Trusted

  # 1018105 3-Apr-2014 20:55
Send private message

Set2k: If I call my number from another line (my mobile) only the phone connected straight to wall jack rings. The one connected to the genius does not. I cannot dial out from the genius connected phone, but I can from the one connected directly to the wall jack.


Yep its all set but the port hasn't gone through - I can't tell why not - I've escalated to the team to fix that ASAP Friday, meantime just use the POTS phone as normal...




Regards FireEngine




50 posts

Geek


  # 1018107 3-Apr-2014 20:57
Send private message

FireEngine:
Set2k: If I call my number from another line (my mobile) only the phone connected straight to wall jack rings. The one connected to the genius does not. I cannot dial out from the genius connected phone, but I can from the one connected directly to the wall jack.


Yep its all set but the port hasn't gone through - I can't tell why not - I've escalated to the team to fix that ASAP Friday, meantime just use the POTS phone as normal...


Thank you very much! When should I terminate my service with Telecom by the way? I was told by Orcon to do it once it is all up and running, otherwise I might not get to keep my same phone number. Should I wait until the voip is working?

1217 posts

Uber Geek

Trusted

  # 1018110 3-Apr-2014 21:01
Send private message

Set2k:
FireEngine:
Set2k: If I call my number from another line (my mobile) only the phone connected straight to wall jack rings. The one connected to the genius does not. I cannot dial out from the genius connected phone, but I can from the one connected directly to the wall jack.


Yep its all set but the port hasn't gone through - I can't tell why not - I've escalated to the team to fix that ASAP Friday, meantime just use the POTS phone as normal...


Thank you very much! When should I terminate my service with Telecom by the way? I was told by Orcon to do it once it is all up and running, otherwise I might not get to keep my same phone number. Should I wait until the voip is working?


Head of Prov has reloaded the port for tomorrow midday, when I see its gone through I'll reset your modem to bring the voice service up. Once done you should have no service on the phone jackpots from Telecom, and your number should work on the Genius....then by all means let Telecom know to cancel but do tell them you have churned...




Regards FireEngine


Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.