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55 posts

Master Geek


#143848 29-Apr-2014 16:32
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Hi there.

So I have been a happy Orcon customer for about 2 years now, and I would like to take advantage of their VDSL plans (as UFB is not available where I am yet). How ever, as the internet would have it, there are some very unhappy people with the service of VDSL. Their Facebook page is a good example of this. I do understand that each person's connection quality would be different based on all sorts of variables, but the main thing I am worried about is the VDSL service being worse on an uncapped plan than my current 200GB ADSL plan. 

Ideally I would love to trial out the VDSL for a month (would pay the monthly related costs) but don't want to be locked into a contract until I decide that I am happy with the service. If you are looking for some customer feedback, majority of people hate contracts! I am very happy paying an extra $5 monthly rental fee instead of being in a contract.

If anyone was in the same situation as me, please let me know what you did and what your experience was/still is?

As for any Orcon representative, if you give me the chance to trail out the VDSL connection, or waive the contract, I would do anything I can in return for you guys.  

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  #1033238 29-Apr-2014 16:45
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Worse in what way? There are no traffic national/international/priority/shaping differences (we have no shaping at all on any of our ip pools) between ADSL, VDSL and UFB with Orcon. If your VDSL sync does not show a marked improvement to justify the price difference then there is free rollback to ADSL.

I can be ultra-clear about this, there are no throttles applied to any traffic on our capped, or uncapped plans - the ONLY feature difference (ignoring any bundle differences as the 200Gb plan is a couple of years or so old), is the included data volume.

Sorry but we get locked into a contract by our supplier....more so if anything on VDSL as the mandatory master splitter install is built-in to the installation cost, and the installation cost is built-in to the line rental, hence the minimum period.




Regards FireEngine


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  #1034936 1-May-2014 16:14
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Ok we have had that FAQ page updated, the new text is:

"Nope! Unlimited is what we're all about, so there's nothing we do to slow down our unlimited customers."

http://www.orcon.net.nz/support/gfaq_page/i_have_an_unlimited_data_plan_what_does_this_mean_for_the_speed_of_my_connection




Regards FireEngine


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