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Wannabe Geek


# 145354 15-May-2014 20:44
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Is anyone else experiencing absolutely horrendous speeds with Orcon? I just did a couple of Speedtest.net tests and they all came back around this;



I'm on the Orcon Genus Lite plan (ADSL2), restarted the modem countless times and it never makes a difference.

At any given time my speed is anywhere from ~1Mb/s to ~6Mb/s, a good majority of the time it's the former. I've been having this problem since the day I switched from Telecom to Orcon, Telecom was a consistent 8Mb/s but their datacaps (at the time) were incredibly restricting. I'm afraid that if this cannot be resolved soon I'm moving back to Telecom or having a go at Snap.

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Uber Geek

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  # 1045801 15-May-2014 20:44
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



456 posts

Ultimate Geek


  # 1045810 15-May-2014 20:45
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I presume these speedtests are done over ethernet?

-A.

 
 
 
 


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Master Geek


  # 1045817 15-May-2014 20:51
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LuciferSam: Is anyone else experiencing absolutely horrendous speeds with Orcon? I just did a couple of Speedtest.net tests and they all came back around this;



I'm on the Orcon Genus Lite plan (ADSL2), restarted the modem countless times and it never makes a difference.

At any given time my speed is anywhere from ~1Mb/s to ~6Mb/s, a good majority of the time it's the former. I've been having this problem since the day I switched from Telecom to Orcon, Telecom was a consistent 8Mb/s but their datacaps (at the time) were incredibly restricting. I'm afraid that if this cannot be resolved soon I'm moving back to Telecom or having a go at Snap.


Nope, Genius also


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Ultimate Geek

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  # 1045824 15-May-2014 20:56
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My UFB speeds are normal.





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  # 1045827 15-May-2014 20:58
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LuciferSam:
I'm on the Orcon Genus Lite plan (ADSL2), restarted the modem countless times and it never makes a difference.

At any given time my speed is anywhere from ~1Mb/s to ~6Mb/s, a good majority of the time it's the former. I've been having this problem since the day I switched from Telecom to Orcon, Telecom was a consistent 8Mb/s but their datacaps (at the time) were incredibly restricting. I'm afraid that if this cannot be resolved soon I'm moving back to Telecom or having a go at Snap.


Can you please show us your line stats.

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  # 1045829 15-May-2014 21:03
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You need to provide DSL sync stats as requested.

If your issue is related to your line or wiring (and there is probably a fairly high chance it is) changing ISP won't result in any difference in performance.



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  # 1045832 15-May-2014 21:08
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LuciferSam: Is anyone else experiencing absolutely horrendous speeds with Orcon? I just did a couple of Speedtest.net tests and they all came back around this;

I'm on the Orcon Genus Lite plan (ADSL2), restarted the modem countless times and it never makes a difference.

At any given time my speed is anywhere from ~1Mb/s to ~6Mb/s, a good majority of the time it's the former. I've been having this problem since the day I switched from Telecom to Orcon, Telecom was a consistent 8Mb/s but their datacaps (at the time) were incredibly restricting. I'm afraid that if this cannot be resolved soon I'm moving back to Telecom or having a go at Snap.


Have you lodged a fault? Can you let me have your account number or ticket number by PM?





Regards FireEngine


 
 
 
 


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  # 1046115 16-May-2014 10:32
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LuciferSam: Is anyone else experiencing absolutely horrendous speeds with Orcon? I just did a couple of Speedtest.net tests and they all came back around this;


Nothing received or heard and I can't ID your account from any Geekzone details so I can't progress this one.




Regards FireEngine


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