Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1 post

Wannabe Geek


Topic # 145354 15-May-2014 20:44
Send private message

Is anyone else experiencing absolutely horrendous speeds with Orcon? I just did a couple of Speedtest.net tests and they all came back around this;



I'm on the Orcon Genus Lite plan (ADSL2), restarted the modem countless times and it never makes a difference.

At any given time my speed is anywhere from ~1Mb/s to ~6Mb/s, a good majority of the time it's the former. I've been having this problem since the day I switched from Telecom to Orcon, Telecom was a consistent 8Mb/s but their datacaps (at the time) were incredibly restricting. I'm afraid that if this cannot be resolved soon I'm moving back to Telecom or having a go at Snap.

Create new topic
5502 posts

Uber Geek
+1 received by user: 241

Trusted
Geekzone
Lifetime subscriber

  Reply # 1045801 15-May-2014 20:44
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



442 posts

Ultimate Geek
+1 received by user: 135


  Reply # 1045810 15-May-2014 20:45
2 people support this post
Send private message

I presume these speedtests are done over ethernet?

-A.

82 posts

Master Geek
+1 received by user: 3


  Reply # 1045817 15-May-2014 20:51
Send private message

LuciferSam: Is anyone else experiencing absolutely horrendous speeds with Orcon? I just did a couple of Speedtest.net tests and they all came back around this;



I'm on the Orcon Genus Lite plan (ADSL2), restarted the modem countless times and it never makes a difference.

At any given time my speed is anywhere from ~1Mb/s to ~6Mb/s, a good majority of the time it's the former. I've been having this problem since the day I switched from Telecom to Orcon, Telecom was a consistent 8Mb/s but their datacaps (at the time) were incredibly restricting. I'm afraid that if this cannot be resolved soon I'm moving back to Telecom or having a go at Snap.


Nope, Genius also


394 posts

Ultimate Geek
+1 received by user: 206

Subscriber

  Reply # 1045824 15-May-2014 20:56
Send private message

My UFB speeds are normal.





I fix stuff!
1650 posts

Uber Geek
+1 received by user: 316

Trusted
Vocus
Subscriber

  Reply # 1045827 15-May-2014 20:58
2 people support this post
Send private message

LuciferSam:
I'm on the Orcon Genus Lite plan (ADSL2), restarted the modem countless times and it never makes a difference.

At any given time my speed is anywhere from ~1Mb/s to ~6Mb/s, a good majority of the time it's the former. I've been having this problem since the day I switched from Telecom to Orcon, Telecom was a consistent 8Mb/s but their datacaps (at the time) were incredibly restricting. I'm afraid that if this cannot be resolved soon I'm moving back to Telecom or having a go at Snap.


Can you please show us your line stats.

26480 posts

Uber Geek
+1 received by user: 6033

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1045829 15-May-2014 21:03
2 people support this post
Send private message

You need to provide DSL sync stats as requested.

If your issue is related to your line or wiring (and there is probably a fairly high chance it is) changing ISP won't result in any difference in performance.



1195 posts

Uber Geek
+1 received by user: 230

Trusted

  Reply # 1045832 15-May-2014 21:08
One person supports this post
Send private message

LuciferSam: Is anyone else experiencing absolutely horrendous speeds with Orcon? I just did a couple of Speedtest.net tests and they all came back around this;

I'm on the Orcon Genus Lite plan (ADSL2), restarted the modem countless times and it never makes a difference.

At any given time my speed is anywhere from ~1Mb/s to ~6Mb/s, a good majority of the time it's the former. I've been having this problem since the day I switched from Telecom to Orcon, Telecom was a consistent 8Mb/s but their datacaps (at the time) were incredibly restricting. I'm afraid that if this cannot be resolved soon I'm moving back to Telecom or having a go at Snap.


Have you lodged a fault? Can you let me have your account number or ticket number by PM?





Regards FireEngine


1195 posts

Uber Geek
+1 received by user: 230

Trusted

  Reply # 1046115 16-May-2014 10:32
Send private message

LuciferSam: Is anyone else experiencing absolutely horrendous speeds with Orcon? I just did a couple of Speedtest.net tests and they all came back around this;


Nothing received or heard and I can't ID your account from any Geekzone details so I can't progress this one.




Regards FireEngine


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.