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Topic # 146612 23-May-2014 17:06
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Internet and phone have gone down with the change of plan ufb100 to ufb 30 . Ticket number 1177861 was told by phone people lvl 1 it will take some time its been like this all day .

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  Reply # 1051806 23-May-2014 17:10
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Have you powered on/off the ONT?







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  Reply # 1051809 23-May-2014 17:14
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Absolutly that was the first thing. lights are power green . Optical green sometimes flashing . Lan 1 to modem orange and flashing sometimes

 
 
 
 




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  Reply # 1052109 24-May-2014 10:17
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Wait for 1-3 days for lvl 2 to look at it... wow what service and ill be paying for this time I have had no phone or internet ...... how can isp's charge so muchfor such bad service awesome work guys

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  Reply # 1052159 24-May-2014 11:51
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bigrevs27: Internet and phone have gone down with the change of plan ufb100 to ufb 30 . Ticket number 1177861 was told by phone people lvl 1 it will take some time its been like this all day .


Can you double-check that ticket number or PM me your account number?




Regards FireEngine




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  Reply # 1052164 24-May-2014 12:02
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Never mind, I've found it (11778681) and raised it with the Assurance team.




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  Reply # 1052246 24-May-2014 14:11
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bigrevs27: Wait for 1-3 days for lvl 2 to look at it... wow what service and ill be paying for this time I have had no phone or internet ...... how can isp's charge so muchfor such bad service awesome work guys


When I spoke to them Assure had already lodged it with Chorus and are awaiting an RFS date/time from them, ASAP has been requested.




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  Reply # 1052247 24-May-2014 14:12
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Update received 2mins ago:

Scheduled For: Sun May 25 2014 11:00:00 GMT+1200 (NZST)




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  Reply # 1052723 25-May-2014 11:37
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Thanks . They called 20 min before coming out and cancelled ..................wow im so pissed right know.

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  Reply # 1052726 25-May-2014 11:46
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bigrevs27: Thanks . They called 20 min before coming out and cancelled ..................wow im so pissed right know.


Why'd they cancel?




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  Reply # 1052731 25-May-2014 11:55
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No idea and didnt even rebook a time so I have no idea when they are going to fix it again of the scale pissed

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  Reply # 1052733 25-May-2014 12:00
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bigrevs27: Thanks . They called 20 min before coming out and cancelled ..................wow im so pissed right know.


This was the Chorus tech cancelled with you yes? Did you get their number? If so please pm it to me, Ive asked the Assurance team to investigate right away.




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  Reply # 1052734 25-May-2014 12:05
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Was chorus dont think it was tech prob call centre guy. No number nothing very brief just said sorry heaps



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  Reply # 1054037 27-May-2014 05:36
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Ont replaced . All fixed . Thanks once again firengine and geekzone some much better than the call centre who wont tell you anything but say they will ....and never call back



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  Reply # 1057509 1-Jun-2014 13:27
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Now phone gone again cool sigh I cant even be bothered with this .....

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  Reply # 1057561 1-Jun-2014 14:26
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bigrevs27: Now phone gone again cool sigh I cant even be bothered with this .....


Looks all resolved after you called in, I'm a bit puzzled though as I thought the new ONT had resolved all the issues as per your post above - was there a further problem for which we swapped the modem or was it just precautionary? (I know I can find out internally but I'm interested also in how well we communicated with you).




Regards FireEngine




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