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59 posts

Master Geek


  # 1067385 17-Jun-2014 12:22
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disarmyou: I can give you a description of what I am seeing.

I log onto the NA servers, my ping shows as 160-170ms while in game (on the in game display). This value does not change during play. When clicking around in game, my character will freeze for approximately 2-5 seconds, after this time elapses then my character will "fast forward" or what is known in the gaming world as "rubber banding" forward to catch up. 

This effect is common between Diablo, World of Warcraft and League of Legends. I have also noticed similar behavior with Hearthstone though as far as the game is concerned it isn't very noticeable. 

These problems started occurring approximately 5 weeks ago, and prior to this I did not have any issues with any of these games. 

Let me know if there is anything I can do to assist with this (tracerts etc).


Do you know any of the IP or the server for diablo so I can have a try too?

42 posts

Geek


  # 1067389 17-Jun-2014 12:29
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According to this page:

https://us.battle.net/support/en/article/performing-a-traceroute#addresses

The NA Diablo 3 server is 12.129.209.68

 
 
 
 


82 posts

Master Geek


  # 1067669 17-Jun-2014 16:13
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You are connecting to North American servers by changing the target parameters for the executable and not using a proxy?

42 posts

Geek


  # 1067677 17-Jun-2014 16:19
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Just by selecting the North American region in the game configuration.



59 posts

Master Geek


  # 1067822 17-Jun-2014 19:24
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The Orcon helpdesk got back to me and wanted me to do some tests with them tonight.  I logged in at 7pm and WTF no lag no issues at all. Never had that in like almost three weeks.

Pretty over this... so hard to trouble shoot.  So much time wasted.



59 posts

Master Geek


  # 1067835 17-Jun-2014 20:03
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It's actually running so smooth.. as in perfect much better than even the best time during the day that I am optimistic whatever issues they had this morning and whatever they did to fix it may have sorted out this issue.  But that is probably wishful thinking :D.

Lets hope. Anyone else tried tonight?

42 posts

Geek


  # 1067863 17-Jun-2014 20:29
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Tried League of Legends, still getting lag spikes and rubber banding. 

Haven't tried anything else yet.

 
 
 
 




59 posts

Master Geek


  # 1068113 18-Jun-2014 08:36
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disarmyou: Tried League of Legends, still getting lag spikes and rubber banding. 

Haven't tried anything else yet.


Yer tried again later on and it was banding but help desk closed.



59 posts

Master Geek


  # 1068856 18-Jun-2014 20:46
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Two nights in a row it has been normal and I have almost had no issues.  I only had issues for one game last night and that could have been anything.  So fingers crossed they sorted whatever it was.

1217 posts

Uber Geek

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  # 1068903 18-Jun-2014 21:53
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EvilMonkey: Two nights in a row it has been normal and I have almost had no issues.  I only had issues for one game last night and that could have been anything.  So fingers crossed they sorted whatever it was.


Over that period we have been flat out dealing with a couple of unrelated fibre cuts (1x Nth Island, 1x Sth Island, different vendors and causes), no-one I am aware of has had time to devote to this so any change is almost certainly not us changing anything.




Regards FireEngine


42 posts

Geek


  # 1068927 18-Jun-2014 22:32
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Can confirm that nothing on my side has changed. Games are still unplayable.



59 posts

Master Geek


  # 1069041 19-Jun-2014 09:28
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FireEngine:
EvilMonkey: Two nights in a row it has been normal and I have almost had no issues.  I only had issues for one game last night and that could have been anything.  So fingers crossed they sorted whatever it was.


Over that period we have been flat out dealing with a couple of unrelated fibre cuts (1x Nth Island, 1x Sth Island, different vendors and causes), no-one I am aware of has had time to devote to this so any change is almost certainly not us changing anything.


Interesting.  Because the helpdesk told me otherwise.

They said they identified an issue in Hamilton two days ago and resolved the issue which may have been related to the issues I was having the last few weeks. He could be wrong and it could be coincidence that they fixed this issue and my connection seems ok.  It also could just be something else has been fixed behind the scenes.  Or some other issue outside Orcon that just so happend to ONLY EFFECT ORCON. 

You are very good at trying to move the blame off Orcon FireEngine, and onto the customer.  Everything points to an issue at Orcon, you haven't given me a single good reason as to why it isn't.  The time I have wasted because of your insistance is not good customer service.  Every time you come up with something it's easily disproved with simple facts, but you force the issue.  No one else on other providers is having these issues at around 7pm to 11pm.  And I'm not having any issues on my Telecom DSL.  You keep ignoring these two important facts.

Looking at other threads you post in, it seems a common theme.  Ignore the important facts, hang on to irelevant misinformation.  No matter how many times multiple people contradict what you say, you keep insisting on something else.

I gave you traces and I gave you a pingtest, both which show issues on a proper game server and a ping test from the speedtest website.  Which show issues and is what you ask for but they go ignored too. 

I don't get it.



1217 posts

Uber Geek

Trusted

  # 1069047 19-Jun-2014 09:35
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EvilMonkey:
FireEngine:
EvilMonkey: Two nights in a row it has been normal and I have almost had no issues.  I only had issues for one game last night and that could have been anything.  So fingers crossed they sorted whatever it was.


Over that period we have been flat out dealing with a couple of unrelated fibre cuts (1x Nth Island, 1x Sth Island, different vendors and causes), no-one I am aware of has had time to devote to this so any change is almost certainly not us changing anything.


Interesting.  Because the helpdesk told me otherwise.

They said they identified an issue in Hamilton two days ago and resolved the issue which may have been related to the issues I was having the last few weeks. He could be wrong and it could be coincidence that they fixed this issue and my connection seems ok.  It also could just be something else has been fixed behind the scenes.  Or some other issue outside Orcon that just so happend to ONLY EFFECT ORCON. 

You are very good at trying to move the blame off Orcon FireEngine, and onto the customer.  Everything points to an issue at Orcon, you haven't given me a single good reason as to why it isn't.  The time I have wasted because of your insistance is not good customer service.  Every time you come up with something it's easily disproved with simple facts, but you force the issue.  No one else on other providers is having these issues at around 7pm to 11pm.  And I'm not having any issues on my Telecom DSL.  You keep ignoring these two important facts.

Looking at other threads you post in, it seems a common theme.  Ignore the important facts, hang on to irelevant misinformation.  No matter how many times multiple people contradict what you say, you keep insisting on something else.

I gave you traces and I gave you a pingtest, both which show issues on a proper game server and a ping test from the speedtest website.  Which show issues and is what you ask for but they go ignored too. 

I don't get it.




I told you we were upgrading the handover port and gave it a 50% chance of improving your issue - but on checking even that work hasn't been completed yet.

I then suggested waiting until that had happened. That work will go ahead regardless but it was already scheduled for other reasons, not because of your specific issue. I even asked who you had spoken to as we have several help desk groups but no reply.

Following "my" troubleshooting isn't mandatory, if you feel you get better service from our help desk then by all means follow that route. Time on here is my personal time, you don't have to reply on it.




Regards FireEngine


1217 posts

Uber Geek

Trusted

  # 1069068 19-Jun-2014 09:42
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disarmyou: Can confirm that nothing on my side has changed. Games are still unplayable.


Yep, regrettably I don't have an ETA for you yet. It does however show that there isn't a single issue affecting games, however many individuals have a similar symptom.




Regards FireEngine


42 posts

Geek


  # 1069073 19-Jun-2014 09:51
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Thanks for the update, I don't suppose you have any advice that could help alleviate this issue? 

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