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1091 posts

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+1 received by user: 199

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  Reply # 1069092 19-Jun-2014 10:04
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disarmyou: Thanks for the update, I don't suppose you have any advice that could help alleviate this issue? 


Afraid not - this is with our management team as we have limited technical options to resolve it available - but it is affecting all traffic over that port so it has appropriate focus. In contrast the Hamilton issue is only affecting EUBA traffic and we have no other reports of UFB issues.




Regards FireEngine




<==== Look no Orcon badge...

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  Reply # 1069111 19-Jun-2014 10:47
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EvilMonkey:
FireEngine:
EvilMonkey: Two nights in a row it has been normal and I have almost had no issues.  I only had issues for one game last night and that could have been anything.  So fingers crossed they sorted whatever it was.


Over that period we have been flat out dealing with a couple of unrelated fibre cuts (1x Nth Island, 1x Sth Island, different vendors and causes), no-one I am aware of has had time to devote to this so any change is almost certainly not us changing anything.


Interesting.  Because the helpdesk told me otherwise.

They said they identified an issue in Hamilton two days ago and resolved the issue which may have been related to the issues I was having the last few weeks. He could be wrong and it could be coincidence that they fixed this issue and my connection seems ok.  It also could just be something else has been fixed behind the scenes.  Or some other issue outside Orcon that just so happend to ONLY EFFECT ORCON. 

You are very good at trying to move the blame off Orcon FireEngine, and onto the customer.  Everything points to an issue at Orcon, you haven't given me a single good reason as to why it isn't.  The time I have wasted because of your insistance is not good customer service.  Every time you come up with something it's easily disproved with simple facts, but you force the issue.  No one else on other providers is having these issues at around 7pm to 11pm.  And I'm not having any issues on my Telecom DSL.  You keep ignoring these two important facts.

Looking at other threads you post in, it seems a common theme.  Ignore the important facts, hang on to irelevant misinformation.  No matter how many times multiple people contradict what you say, you keep insisting on something else.

I gave you traces and I gave you a pingtest, both which show issues on a proper game server and a ping test from the speedtest website.  Which show issues and is what you ask for but they go ignored too. 

I don't get it.




I'll not discuss this further as it seems to be going nowhere but suffice to say that obviously we have widely differing data sets to work with, hence a difference of view and conclusions. For instance almost ALL the issues I come across here - many of which are raised by PM so you have no visibility - involve me fixing an Orcon issue openly and transparently, that approach is valued by posters and viewers of this board but as I have said, its not compulsory to use my presence here at all.




Regards FireEngine




<==== Look no Orcon badge...

 
 
 
 


41 posts

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  Reply # 1069130 19-Jun-2014 11:18
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I appreciate your transparency on these issues, especially because I got zero results anywhere else, and to be completely honest being without my internet for 5 weeks is almost driving me to the point of insanity so at this point I'm praying for any swift resolution to this issue.



53 posts

Master Geek


  Reply # 1069190 19-Jun-2014 12:54
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FireEngine:
I told you we were upgrading the handover port and gave it a 50% chance of improving your issue - but on checking even that work hasn't been completed yet.

I then suggested waiting until that had happened. That work will go ahead regardless but it was already scheduled for other reasons, not because of your specific issue. I even asked who you had spoken to as we have several help desk groups but no reply.

Following "my" troubleshooting isn't mandatory, if you feel you get better service from our help desk then by all means follow that route. Time on here is my personal time, you don't have to reply on it.


I wasn't prepared to wait for an unspecified amount of time for the handover upgrade that may or may not fix my issues.  Three weeks unable to use my internet for it's primary use tends to make one a bit impatient.

Sorry I did not see you ask who I had spoken to.  I just saw you post you could look at the ticket.  I chose to not confuse the issue by getting another person involved in my ticket.  There was an issue identified and fixed on Tuesday,  it was even on the website.  Whether it sorted my problems or not remains to be seen but right now I'm pretty happy for the last two nights.

I do appreciate you responding and providing some of the info you have. 





53 posts

Master Geek


  Reply # 1071175 20-Jun-2014 17:21
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FireEngine:
EvilMonkey:
FireEngine:
EvilMonkey: Two nights in a row it has been normal and I have almost had no issues.  I only had issues for one game last night and that could have been anything.  So fingers crossed they sorted whatever it was.


Over that period we have been flat out dealing with a couple of unrelated fibre cuts (1x Nth Island, 1x Sth Island, different vendors and causes), no-one I am aware of has had time to devote to this so any change is almost certainly not us changing anything.


Interesting.  Because the helpdesk told me otherwise.

They said they identified an issue in Hamilton two days ago and resolved the issue which may have been related to the issues I was having the last few weeks. He could be wrong and it could be coincidence that they fixed this issue and my connection seems ok.  It also could just be something else has been fixed behind the scenes.  Or some other issue outside Orcon that just so happend to ONLY EFFECT ORCON. 

You are very good at trying to move the blame off Orcon FireEngine, and onto the customer.  Everything points to an issue at Orcon, you haven't given me a single good reason as to why it isn't.  The time I have wasted because of your insistance is not good customer service.  Every time you come up with something it's easily disproved with simple facts, but you force the issue.  No one else on other providers is having these issues at around 7pm to 11pm.  And I'm not having any issues on my Telecom DSL.  You keep ignoring these two important facts.

Looking at other threads you post in, it seems a common theme.  Ignore the important facts, hang on to irelevant misinformation.  No matter how many times multiple people contradict what you say, you keep insisting on something else.

I gave you traces and I gave you a pingtest, both which show issues on a proper game server and a ping test from the speedtest website.  Which show issues and is what you ask for but they go ignored too. 

I don't get it.




I'll not discuss this further as it seems to be going nowhere but suffice to say that obviously we have widely differing data sets to work with, hence a difference of view and conclusions. For instance almost ALL the issues I come across here - many of which are raised by PM so you have no visibility - involve me fixing an Orcon issue openly and transparently, that approach is valued by posters and viewers of this board but as I have said, its not compulsory to use my presence here at all.


I think this is a good idea, that you don't discuss my issue any further.  We don't have different data sets.  There are facts you choose to ignore.  I can't believe what you set the answers to this thread as.  Has just turned into a joke now. 

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