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856 posts

Ultimate Geek
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Topic # 148766 30-Jun-2014 16:36
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My Orcon UFB switches between not working at all, and running at ~1Mbps down (200ms+ ping), 5Mbps up according to speedtest.orcon.net.nz.  Pinging the modem itself is fine.

Is anyone else having trouble?

@orcon on Twitter (two hours ago) said "it seems there are some issues affecting UFB services in that area, just waiting for an official announcement" but there hasn't been one yet.

I've even jumped through the first level support hoops, with all the associated pain (modem factory reset), which as usual made no difference.

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  Reply # 1077156 30-Jun-2014 16:36
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1077185 30-Jun-2014 16:48
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Our backhaul supplier (Kordia) has had a major network event, which is resulting in packet loss and high latency into Wanganui and Palmerston North,

ETA for resolution is sometime late this evening :(

Updates on the website once they are known

http://www.orcon.net.nz/support/network_status

 
 
 
 




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Ultimate Geek
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  Reply # 1077187 30-Jun-2014 16:51
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That would explain things.  I was wondering if someone had snuck a conklin into the network while no one was looking.

Do Kordia have their own fibre into Whanganui?

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  Reply # 1077255 30-Jun-2014 18:57
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I think Kordia lease off other fibre providers, but not sure.

Anyway all resolved now.


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