Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




55 posts

Master Geek
+1 received by user: 5


Topic # 148818 1-Jul-2014 19:06
Send private message

Hi,

After recently moving house and getting my connection moved  as well we are now seeing rather slow sync speeds.

I have read the fascinating article about master filters and it is definitely something that I will be looking into implementing but right now I have concerns about our upstream speed syncing at around 150Kbps

I have spent hours on calls to support where we have reset line/ports countless times and they have run all sorts of test but no joy yet.

Last week I got a ticket escalated and received a callback from a tier 2 rep (I think) who was very helpful and ended up sending a new modem out with the promise to follow up after i had received it.

And at various point in time our DSL connection will drop completely and refuse to connect - that's when I get on the phone again and we reset ports etc. all over again. 

I'm not sure if it was related, but up until Yesterday our voip phone was not working either (For both incoming and outgoing through modem, and incoming only using Genius Go) but that has since been resolved.

So Overall, I guess the question is, if my Downstream is an acceptable level, should my upstream be higher?

[Mod edit (MF): removed account number. Please only give this information to a user with the ORCON tag via PM]


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
5396 posts

Uber Geek
+1 received by user: 229

Trusted
Geekzone
Subscriber

  Reply # 1078158 1-Jul-2014 19:06
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



'That VDSL Cat'
6777 posts

Uber Geek
+1 received by user: 1284

Trusted
Spark
Subscriber

  Reply # 1078175 1-Jul-2014 19:31
2 people support this post
Send private message

considering your upstream, ild say you would almost certainly be in for a HUGE improvement with installing a master filter.

to confirm though, you are talking sync speeds, from your router interface?


what are your attenuation and SNR figures looking like? 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


4483 posts

Uber Geek
+1 received by user: 1293


  Reply # 1078180 1-Jul-2014 19:42
2 people support this post
Send private message

If you answer some of the questions from PeterReader's post, people will be in a much better position to be able to advise.



55 posts

Master Geek
+1 received by user: 5


  Reply # 1078205 1-Jul-2014 20:30
Send private message

Thanks for the replys.

Is it normal behavior to have low upstream/high downstream due to wiring?

Here are some stats:

ISP: Orcon
Plan: Orcon Genius
Location: Epsom near Royal Oak 
No need for an isolation test - modem is the only device in the house
Connected via ethernet to modem.

Modem is a NetComm Wireless provided by Orcon (Replacing thew old BoB modem which had same issues)

This information reflects the current status of your WAN connection.

Line Rate - Upstream (Kbps): 147
Line Rate - Downstream (Kbps): 6671
LAN IPv4 Address: 192.168.1.2
Service connection type: ADSL
Default Gateway: 60.234.8.1
Primary DNS Server: 121.98.0.1
Secondary DNS Server: 121.98.0.2
LAN IPv6 Address:  
Default IPv6 Gateway: pppoa0 
Date/Time: Tue Jul 1 20:14:58 2014


And finally found the attenuation and SNR results!


SNR Margin (up/down): 92/92

Attenuation (up/down): 615/528



Edit to change format of table to image

Editing again incase the image too small.

20450 posts

Uber Geek
+1 received by user: 3906

Trusted
Subscriber

  Reply # 1078212 1-Jul-2014 20:48
Send private message

I cant read that table.

Check the rest of the sockets on the line, as you are not using it for phone you wouldnt notice if one was full of water etc.






Richard rich.ms



55 posts

Master Geek
+1 received by user: 5


  Reply # 1078220 1-Jul-2014 21:06
Send private message

By sockets do you mean jacks?

I have edited the post with SNR and Attenuation values under the image.

'That VDSL Cat'
6777 posts

Uber Geek
+1 received by user: 1284

Trusted
Spark
Subscriber

  Reply # 1078239 1-Jul-2014 21:15
Send private message

could you provide a direct link to that image? geekzone has scaled it and made it near imposable to make out anything!


considering your snr is 9.2, with a attenuation of 61, ild suspect your possibly better off on chorus gear.

http://www.chorus.co.nz/maps

lookup your address on here, and see what it comes out with.


the output of your router looks a tad odd, i suspect defiantly a master filter will be the go for you. 




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


5074 posts

Uber Geek
+1 received by user: 2100

Trusted
Subscriber

  Reply # 1078280 1-Jul-2014 21:42
Send private message

If you moved house, you should be on correct gear. I don't believe Orcon put people on ULL gear if they are in Chorus cabinet zone.
Definitely smells of dodgy wiring. Flick me a message if you want a broadband health check done - I.E. master filter install, wiring check etc.

Cheers
Fraser




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


20450 posts

Uber Geek
+1 received by user: 3906

Trusted
Subscriber

  Reply # 1078285 1-Jul-2014 21:45
Send private message

It really sucks in cases like this where the ISP is happy to install with no idea about internal wiring, and if you complain about it they will send a tech only after you agree to foot the cost if its internal wiring.

Had a friend refuse to agree to that and as it was a new install and not working properly get out of the contract because the ISP wasnt providing the service that worked and insisted on them taking the risk if it was the wiring of a new house they had just agreed to have a term contract to have internet in. Real BS how it works, but IMO keep on to the ISP about this till chorus have been and proven it working to the demarc, they will do that without charge IME, and only then bother looking at the internal wiring. A speed that bad is usually either a fault or else they have you on wholesale gear in an area with a cabinet.




Richard rich.ms



55 posts

Master Geek
+1 received by user: 5


  Reply # 1078302 1-Jul-2014 21:59
Send private message

Here's a direct link to the image. https://app.box.com/s/7plsr1vkmg17lb24od8x

If I understand all the comments correctly, then regardless of wiring we should have a better upload? 

the Chorus Map shows as ....

 

 

 

Hollywood Avenue, Epsom, Auckland 1023

 

 

 

 

 

 

Network capability:

 

  • Broadband > 10 Mbps

We located at the very end of the street - right on a border of something.

 

 


20450 posts

Uber Geek
+1 received by user: 3906

Trusted
Subscriber

  Reply # 1078320 1-Jul-2014 22:26
Send private message

Hmm, could be either on exchange or on the cabinet, the 9dB sounds like exchange on unbundled gear and if you are going thru the cabinet then you will have horrid performance.

Its quite werid how the very end houses on the road are showing as being light blue on the exchange but it makes no sense unless the cable comes in from buckley road past the other houses.

I would be making orcon tripple check with chorus that you are not supposed to be on the cabinet despite being at the boundary of the map.

edit: OOPS ignore all that was lookign at the fiber colours not the ADSL Ones, ignore that, you are in a hole for internet.

The border shows that those people are close enough to the exchange to get > 20.






Richard rich.ms



55 posts

Master Geek
+1 received by user: 5


  Reply # 1078403 2-Jul-2014 07:34
Send private message

Hi thanks for that.

Can. I don't quite understand "in a hole for internet" Is that bad?

I fix stuff!
1566 posts

Uber Geek
+1 received by user: 249

Trusted
Vocus
Subscriber

  Reply # 1078431 2-Jul-2014 09:12
Send private message

Hi

Since this is a new install then this won't be UCLL going via a cabinet.

I am guessing since you have logged a ticket and spoken to Tier2 that they have done a line check and modem swap, so the only real bit left in the puzzle is the internal wiring.

I would suggest giving CoffeeBaron a PM and take up his offer of help, otherwise go back to Tier2 and ask to have an internal wiring check done by Chorus. However this might come with a charge but they are the best to advise on that.






4483 posts

Uber Geek
+1 received by user: 1293


  Reply # 1078529 2-Jul-2014 11:36
Send private message

diablo2nd: [snip]

Hollywood Avenue, Epsom, Auckland 1023 Network capability:


This may be the issue. There's been a number of threads here in the past with poor sync rates and frequent disconnects in one part of Epsom. IIRC the cabling in the area is old and in not particularly good condition. UFB is the ultimate answer, but as we know, good things take time.

I'd suggest first ruling out your internal wiring - not difficult if you feel competent yourself, or get @Coffeebaron in - as that should help, but don't be too disappointed if that doesn't completely resolve it.

5074 posts

Uber Geek
+1 received by user: 2100

Trusted
Subscriber

  Reply # 1078617 2-Jul-2014 14:13
One person supports this post
Send private message

I've done a few master filter installs around this area, sync speeds of 5-8Mbps tops is quite common. Upstream though should be closer to 700-800kbps. You have my details :)




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.