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Topic # 148909 5-Jul-2014 03:18
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Hi, My names Caitlin.

And yes, I have restarted the router, turned it off for longer than thirty seconds and turned it back on again and made sure no one else was downloading any large files. However this problem is recent (last 2 weeks), and before these weeks we had fast internet with no delays in any page loads.

However now most websites take 2-3 minutes to load and playing any MMORPG is unbearable. I for instance play Final Fantasy 14, and often get over 900 ping.
We are paying near 200 dollars a month to not be able to play our video games.
We have sent numerous emails to Orcon and called them, and they have 'resolved' the issue but the problem has still persisted. We even replaced our old NetGear modem and the issue still exists. We assumed it was a peak hour issue but this has persisted even to 1-5am in the morning and throughout the day.

My connection is a wired connection.
Router: Netcomm Wireless NF4V
ISP + Plan: Orcon Unlimited
Location: Hamilton East (Near the university)
Done an isolation test.

Router ping test to US FFXIV server:
PING ( 64 data bytes
72 bytes from seq=0 ttl=49 time=2002.006 ms
72 bytes from seq=1 ttl=49 time=2060.298 ms
72 bytes from seq=2 ttl=49 time=1159.996 ms
72 bytes from seq=3 ttl=49 time=661.208 ms

--- ping statistics ---
4 packets transmitted, 4 packets received, 0 packet loss
round-trip min/avg/max = 661.208/1470.877/2060.298 ms

Ping to EU FFXIV server:
PING ( 64 data bytes
72 bytes from seq=0 ttl=46 time=973.348 ms
72 bytes from seq=1 ttl=46 time=993.989 ms
72 bytes from seq=2 ttl=46 time=1016.771 ms

--- ping statistics ---
4 packets transmitted, 3 packets received, 1 packet loss
round-trip min/avg/max = 973.348/994.702/1016.771 ms

Test 1

Please help, I can't enjoy my after work with this issue.

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  Reply # 1081281 5-Jul-2014 03:18
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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  Reply # 1081290 5-Jul-2014 03:23
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This is the ping to my server I play on through my router:

PING ( 64 data bytes
72 bytes from seq=0 ttl=239 time=1386.937 ms
72 bytes from seq=1 ttl=239 time=1385.807 ms
72 bytes from seq=2 ttl=239 time=1440.378 ms
72 bytes from seq=3 ttl=239 time=1590.577 ms

--- ping statistics ---
4 packets transmitted, 4 packets received, 0 packet loss
round-trip min/avg/max = 1385.807/1450.924/1590.577 ms

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  Reply # 1081303 5-Jul-2014 08:14
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Pm me your account number please, ill take a look

Regards FireEngine

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  Reply # 1081410 5-Jul-2014 12:41
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  Reply # 1081444 5-Jul-2014 13:21
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Hi, I've looked at your connection and a couple of points:

Your usage is heading for 1TB for the month with approx 1/10th of that as upload so I am afraid whatever your flatmates are saying , someone is in all likelihood up/downloading large files and causing your ping issue. This was a step-change on 26/6 with approx 10GB/day usage before then and 50-100GB/day after then.

That being said, your line doesn't look the greatest so I will have that checked but your issue is almost certainly caused by the up/download pattern - sorry but no tail technology can currently cope with the demands of gaming and high loading at the same time, the loading <will> affect the gaming experience.

I see a ticket in the system regarding our system changing your WiFi between 40MHz and 20MHz - as far as I know our platform will not change that so once you have set it to 20/40 as you require only  factory reset will reset it back to 20MHz.

Regards FireEngine

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  Reply # 1081817 6-Jul-2014 13:16
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Ok the Assurance team have had a look at the line and it definitely needs attention, you are getting ADSL rates on a VDSL connection, definitely needs fixing or rollback to ADSL. The team will be in touch regarding any steps they need you to take and/or the ETA for a technician - we've tried a port refresh but no improvement.

Obviously my earlier comments hold true especially with that traffic volume on essentially an ADSL connection. I can see your download has reigned back some but the upload is still high so you may need to check amongst your users for any unintentional seeding going on...

Edit, just seen the team are rolling a truck, you should get an SMS with the tech booking as soon as we have it.

Regards FireEngine

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  Reply # 1089174 15-Jul-2014 11:53
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I am not the account holder, but possibly Blair would of gotten it.

Still experiencing it, and I bet the large downloading spike was from two users in the flat needing to reformat their computers and re-install everything all over again.

What would prevent our place getting VDSL speeds? I'd rather the speed fixed. But I guess the flat leader will decide what he wants regardless.

Keep in touch.


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