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12 posts

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#148962 6-Jul-2014 22:53
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My home phone is connected through Vodafone (formerly telstraclear). We have encountered on a small number of occasions that people wishing to ring us receive a message to the extent that this number is not in service. One of our friends raised the issue with Orcon (their provider), only to be told that Orcon cannot reach us through their service, only by using a Telecom connected phone. And that that's how it is (or something along these lines).

Is this common? Seems an absurd situation. Any suggestions?

Thanks for any help.

p.s. I have not made a systematic survey of our contacts as to which provider they are with, so I do not know if there are any Orcon callers who can reach us. But inevitably when someone complains that they cannot reach us, I will ask: "Are you with Orcon?" - with an affirmative answer. I know of one business connection where we have to resort to email or mobile to get in touch, and some private connections.

I should add, that in the few known instances, we have no problem reaching the Orcon subscribers.

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  #1082138 6-Jul-2014 23:27
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Simply contact your support and ask them to "re-run porting" as Orcon doesn't know your number is active on the VF network.

That process will update all providers with that info and straighten out our records (as well as any other networks). Sometimes when a number moves providers an update fails for some reason but a re-run straightens it out.

Its a "pull" activity so the records need to be updated by VF and propagated to the other networks (inc Orcon).




Regards FireEngine




12 posts

Geek


  #1082170 7-Jul-2014 09:06
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Thank you very much, FireEngine., appreciate your quick response

I have done what you suggested, it's now with their second level of support. Fingers crossed, one day the issues will have gone away...

 
 
 
 




12 posts

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  #1084597 9-Jul-2014 10:45
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My thanks and compliments to FireEngine. He requested my number and got the Orcon team to investigate, and jointly with the Vodafone team they sorted it. I think it helped that I knew the right words to use when talking to VF, thanks to FireEngine. 

Btw, we checked one of the troublesome connections and found it working. Good!

I might have to revise my cynical view of service providers, and expect this kind of service in future.

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