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Topic # 150245 16-Jul-2014 11:30
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My relatives have an Orcon free e-mail address (but no other services with the company at this stage). They forgot their password, so last night called and had it reset. I was going to change it to something they could remember, however when I login to the My Account part on the Orcon website and try to follow the change password steps as per their help documentation:

http://www.orcon.net.nz/support/gfaq_page/how_do_i_change_and_update_my_email_password

there is no "My Details" section. I know this used to be done as I changed my own one not that long ago - but the website has changed since there. Can someone please point me in the right direction?

 

Thanks :)

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  Reply # 1089851 16-Jul-2014 11:50
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There should be a "Change Password" section however as far as I know, you cannot choose a password, you must generate a new, secure password.

edit: there is also a "My Details" section... what does My Orcon look like when you log in?  Can you provide a screenshot (but redact any personal details?)



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  Reply # 1090246 16-Jul-2014 20:27
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Yes indeed, here you are...


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  Reply # 1090270 16-Jul-2014 21:24
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If they only have the email service then if they haven't logged in for a while they may need the Helpdesk to reset the service and password (as a security measure).




Regards FireEngine




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  Reply # 1090272 16-Jul-2014 21:31
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Hmmm...when did that change? I have a free e-mail account as well and have set my own password previously without having to call in.

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  Reply # 1090289 17-Jul-2014 00:09
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quickymart: Hmmm...when did that change? I have a free e-mail account as well and have set my own password previously without having to call in.


From memory about 6 weeks ago, more details on our FAQ page:

FAQ: WHY HAS MY EMAIL ADDRESS BEEN ARCHIVED?




Regards FireEngine




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  Reply # 1090310 17-Jul-2014 06:09
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Okay - except we both check our free addresses every day. Wouldn't that show as it being used?

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  Reply # 1090333 17-Jul-2014 07:03
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Yes I did say at the start this may apply if they hadnt logged in for a while.

Best to call and have the Helpdesk check.




Regards FireEngine


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