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211 posts

Master Geek
+1 received by user: 17


  Reply # 1102105 4-Aug-2014 21:02
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richms: And whatever you do, log a ticket so you have something to show when you tried to start resolving the problem if you need to bail for somewhere else.

Keep logging tickets till its sorted or you give up.


Usually talking to a brick wall with the Orcon Thailand call centre -.-

21235 posts

Uber Geek
+1 received by user: 4271

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  Reply # 1102112 4-Aug-2014 21:06
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So long as you have a log of the date and time to provide when they try to stick you with contract termination fees etc or just randomly send you to collections 4 months after you leave them.




Richard rich.ms

10 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1102114 4-Aug-2014 21:07
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just played on a NZ counter strike server, connection was perfect the entire time, 0% packet loss and no stuttering

211 posts

Master Geek
+1 received by user: 17


  Reply # 1102115 4-Aug-2014 21:07
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Fair enough :)

1199 posts

Uber Geek
+1 received by user: 230

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  Reply # 1102140 4-Aug-2014 21:32
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brookz:
richms: And whatever you do, log a ticket so you have something to show when you tried to start resolving the problem if you need to bail for somewhere else.

Keep logging tickets till its sorted or you give up.


Usually talking to a brick wall with the Orcon Thailand call centre -.-


If it comes to that please raise it by PM with me. If you want to you can log a ticket via our website and PM me the number "for the record".




Regards FireEngine


6 posts

Wannabe Geek


  Reply # 1102286 5-Aug-2014 01:56
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jihadnz: just played on a NZ counter strike server, connection was perfect the entire time, 0% packet loss and no stuttering


That's because the destination is a New Zealand server. I believe most people here are complaining about international throughput.

10 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1102363 5-Aug-2014 09:50
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I know.... I was showing a comparison between NZ and international...

211 posts

Master Geek
+1 received by user: 17


  Reply # 1107317 12-Aug-2014 21:58
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Still choking away during peak hours in most games!

10 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1107366 12-Aug-2014 23:06
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Same here, tonight was particularly painful

455 posts

Ultimate Geek
+1 received by user: 26

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  Reply # 1107706 13-Aug-2014 15:04
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Hi Guys

Can you please give us the IP address or domain name of the game server your connecting to please?

Generally Counter Strike in particular is Latency and Packet loss sensitive, and almost not worth playing if your 60+ms if your connecting to Australian servers this should be good depending on the peering arrangement's.

Kind Regards
Bevin




---------------------------------------------------------------
Nebukadnessar


42 posts

Geek
+1 received by user: 4


  Reply # 1111595 19-Aug-2014 20:28
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The troubles I was experiencing a couple of months ago have now returned. Same thing, League of Legends at peak time is now unplayable.

26 posts

Geek
+1 received by user: 4


  Reply # 1112381 20-Aug-2014 20:38
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Yeah, getting 60ms ping instead of 40ms to CSGO AU servers now.
Something isn't right. Lag spikes all the time also.
103.10.125.80 is one of the servers. Goes to equinix sydney.

1199 posts

Uber Geek
+1 received by user: 230

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  Reply # 1112407 20-Aug-2014 21:02
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I'll take a look....




Regards FireEngine


211 posts

Master Geek
+1 received by user: 17


  Reply # 1112533 21-Aug-2014 00:40
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I get the same thing to all AU Heroes of Newerth servers as well as dota. Other games I don't have this problem at all..

345 posts

Ultimate Geek
+1 received by user: 59

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  Reply # 1112736 21-Aug-2014 11:53
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I have contacted some of the UFB customers via PM who have posted in this forum so that we can do some testing to some of the Valve and CSGO servers tonight at the same time to collect some more data that is going to be consistent, with a view to presenting that to the appropriate team, should we find a underlying issue. 

For reference though, I am on VDSL at home, and accessing that remotely and running a trace route & path ping to the server in Australia middle of the day, yields this

C:\Users\Ethan>tracert 103.10.125.1

Tracing route to syd.valve.net [103.10.125.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.20.1
2 8 ms 5 ms 6 ms euba.bng1.nct.orcon.net.nz [60.234.8.2]
3 5 ms 5 ms 5 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4 17 ms 5 ms 5 ms 121.99.12.0
5 29 ms 29 ms 30 ms p17746.syd.equinix.com [202.167.228.93]
6 31 ms 45 ms 40 ms syd.valve.net [103.10.125.1]

Trace complete.

C:\Users\Ethan>pathping 103.10.125.1

Tracing route to syd.valve.net [103.10.125.1]
over a maximum of 30 hops:
0 Ethan-Games-PC.Home [192.168.20.8]
1 192.168.20.1
2 euba.bng1.nct.orcon.net.nz [60.234.8.2]
3 xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4 121.99.12.0
5 p17746.syd.equinix.com [202.167.228.93]
6 syd.valve.net [103.10.125.1]

Computing statistics for 150 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Ethan-Games-PC.Home [192.168.20.8]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.20.1
0/ 100 = 0% |
2 5ms 0/ 100 = 0% 0/ 100 = 0% euba.bng1.nct.orcon.net.nz [60.234.8.2]
0/ 100 = 0% |
3 5ms 0/ 100 = 0% 0/ 100 = 0% xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
0/ 100 = 0% |
4 8ms 0/ 100 = 0% 0/ 100 = 0% 121.99.12.0
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% p17746.syd.equinix.com [202.167.228.93]
0/ 100 = 0% |
6 30ms 0/ 100 = 0% 0/ 100 = 0% syd.valve.net [103.10.125.1]

Trace complete.

Also for reference on my VDSL connection, I have not once experienced any of the issues the UFB customers have reported to the same games, Dota 2 & CSGO

If you received a PM from me, or if you're willing to help PM me a tracert/pathping. Please locate the server address to which you're having issues in OZ, and PM me a tracert and pathping, taken from anywhere from around 6pm- 11pm please include a time stamp for reference.

Also if you don't ask you don't know, so has there been any customers on VDSL or ADSL that have had a similar problem or the same problem, when testing to close-ish servers such as OZ? 

Thanks to any and all who assist. sealed

Oh one more thing, please ensure your router DNS settings are set to Orcon's if you have changed them for whatever reason, for this testing as we want to get as good of a baseline as we possibly can. 

The addresses are - 

Primary: 121.98.0.1
Secondary: 121.98.0.2

Cheers 




4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

"Five exclamation marks, the sure sign of an insane mind." - Terry Pratchett

No longer work for Orcon

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