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Topic # 150716 31-Jul-2014 16:48
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Lately my speedtest is maxing out at 0.33 mb/s and ive had these problems with orcon a lot before. Ive done everything i can do and i dont know what else. help

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  Reply # 1099455 31-Jul-2014 16:48
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1099464 31-Jul-2014 16:51
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Can you pm me the ticket number the problem has been reported under (I'm assuming logging a fault comes under the heading of "everything"), it will certainly speed things up.

If you haven't logged a fault please do so via the website support section and PM me the Ticket number that you are emailed after submission.

Then we can get it sorted.




Regards FireEngine


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  Reply # 1099472 31-Jul-2014 17:04
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Some more information would be helpful too, as peter reader said. Circuit information, router stats, etc, so others who aren't orcon staff can contribute.




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  Reply # 1099479 31-Jul-2014 17:21
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FlameBeard: Some more information would be helpful too, as peter reader said. Circuit information, router stats, etc, so others who aren't orcon staff can contribute.


but you and Fireengine jump so fast! 


absolutely need more details, the list of possibility is just too long and variable otherwise!






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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1099488 31-Jul-2014 17:32
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hio77: but you and Fireengine jump so fast! 


We are guys, therefore it is a race :-)





Regards FireEngine


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  Reply # 1099887 1-Aug-2014 10:13
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hio77:
FlameBeard: Some more information would be helpful too, as peter reader said. Circuit information, router stats, etc, so others who aren't orcon staff can contribute.


but you and Fireengine jump so fast! 


absolutely need more details, the list of possibility is just too long and variable otherwise!




I promise we do have other things to do..honest..




4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

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  Reply # 1099895 1-Aug-2014 10:31
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homebrand: Lately my speedtest is maxing out at 0.33 mb/s and ive had these problems with orcon a lot before. Ive done everything i can do and i dont know what else. help


Something may be wrong. If you fix it, it should be better.




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