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Topic # 151037 11-Aug-2014 20:54
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Anyone having trouble receiving emails on iserve hosted email accounts? I seem to be not receiving emails from overseas servers such as from Instagram and Facebook. I have also checked spam folders just in case they are getting trapped , but nothing.

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  Reply # 1107297 12-Aug-2014 21:27
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Looks like their support is AWOL at the moment as they didn't reply to my ticket.

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  Reply # 1107306 12-Aug-2014 21:38
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mattwnz: Looks like their support is AWOL at the moment as they didn't reply to my ticket.


I can't see any open or recent tickets under the customer ID you have use previously, can you PM me the ticket number - I assume you opened a new support ticket?




Regards FireEngine


 
 
 
 


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  Reply # 1107775 13-Aug-2014 16:47
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Thanks, yes it was a new ticket and sent via the hosting control panel. I will PM you the ticket number

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  Reply # 1107908 13-Aug-2014 19:33
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Ok, I'll get you a callback tomorrow. In the auto-reply we do advise if this is impacting to call in as well, that helps the team prioritise.




Regards FireEngine


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