Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


7 posts

Wannabe Geek


  Reply # 1124117 8-Sep-2014 10:38
Send private message

With Fibre you have NO choice but to sign up with a contract, that's part of the Government Roll out agreement with the ISP's and that contract they have isn't going away any time soon, it's about the only down fall of Fibre, but I'd rather Fibre (So much faster) than standard ADSL/ADSL2+ the contract also say's if you move house and there is no Fibre Cables installed then YOU must pay to have them installed as you had a free install at the last house but the reconnection is free if your still in contract if not them you also pay for that, and that's not going away anytime soon.
But once you have fibre you can't go back to copper as the copper line is removed from the premisses if it can be removed, it's also removed from the exchange, if by chance they can't remove it from your premisses and down the line you want to return to Copper based BB then you also have to pay for the exchange to be re-wired.

1195 posts

Uber Geek
+1 received by user: 230

Trusted

  Reply # 1124123 8-Sep-2014 10:46
Send private message

starspanglenz: Ok So I want to go from Fibre30 $99 per month to Fbre30 $95 per month, same service the only thing that has changed is the price, the service is the same, the quality is the same, the phone number is the same, so why do we have to sign a new 12 month contract for "downgrading" it's not bloody downgrading FFS, it's the same service, same everything except the price is $4 cheaper, how is that "Downgrading" it's NOT, downgrading would be me going from "Firbre" to ADSL, ADSL2+ or VDSL or god forbid Dial up!
I also see there is a huge LACK of Billing/Technical/Customer Service Training in the Philippines.

Whilst writting this I was put through to "April" in Accounts who I was told would be better suited to let me know bout this, she said changing from the $99 plan to the $95 plan will not effect my plan the same contract will stay in place and will still end in April 2015.
She's set me plan to change on the 23rd to Fibre30 $95 per month, I'll be calling back a week after that to check the expiry date of my contract, if that has changed someone will get an ear full!


So....all good then? 




Regards FireEngine




7 posts

Wannabe Geek


  Reply # 1124132 8-Sep-2014 10:53
Send private message

All god now but it took a while to find out if it effects my contract, I was told it will, then told it won't then told it should do, but I've changed to the same plan and will check next moth if it effected my contract or not, April from Accounts & Billing has set it to change on 22nd-23rd and said it won't effect my current contract

1195 posts

Uber Geek
+1 received by user: 230

Trusted

  Reply # 1124155 8-Sep-2014 11:21
Send private message

Hi All, Just confirmed with our Product Team that we will honour in-contract Plan Changes for 30/10 old to 30/10 new, the current contract end date won't change and new pricing will apply from the next 23rd of the month.




Regards FireEngine


1982 posts

Uber Geek
+1 received by user: 257

Subscriber

  Reply # 1124955 9-Sep-2014 12:25
2 people support this post
Send private message

All this for $4??!

1 | 2 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.