Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


13 posts

Geek
+1 received by user: 1


Topic # 151957 11-Sep-2014 10:47
Send private message

I recently moved into a new house on the outskirts of Hamilton. The only option available is ADSL1. The house is about 500m away from the cabinet. The house is brand new and I had the wiring done professionally. The performance is extremely inconsistent and mostly poor. Downloading and surfing are generally fine but it is extremely frustrating to try and stream or game. There are periods when I can stream/game fine but others where it is impossible and I seem to have huge packet loss on the first and second hops.

I have tried 3 different modems and am currently using an ASUS DSL-N66U which is connected directly to my PC. We aren't using a phone line (Naked DSL) and haven't installed an alarm yet.

I was initially with Telecom and after logging a number of faults they advised me there was nothing wrong and nothing that could be done. I switched to Orcon and things were fine for a few weeks then degenerated. I logged a fault with them and ultimately was advised that the performance I was getting was as good as could be expected from my cabinet.

A trace taken at 10.30am today which is fairly normal:

Tracing route to www.orcon.net.nz [60.234.4.77]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * 13 ms 20 ms buba.bng1.nct.orcon.net.nz [60.234.8.3]
3 * * 13 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
4 * 14 ms 14 ms xe-1-0-0.cre1.nct.orcon.net.nz [121.98.9.13]
5 14 ms 13 ms 13 ms 60.234.4.77

Does anyone have any suggestions as to how I can improve the performance or I am stuck like this?

Create new topic


13 posts

Geek
+1 received by user: 1


  Reply # 1126371 11-Sep-2014 10:49
Send private message


DSL Driver Version FwVer:5.4.11.25_A_TC3095 HwVer:T14.F7_0.0
DSL Link Status up
DSL Uptime 0 days 0 hours 32 minutes 48 seconds
DSL Modulation ITU G.992.1(G.DMT)
Annex Mode ANNEX_A
SNR Down 15.5 dB
SNR Up 12.0 dB
Line Attenuation Down 10.5 dB
Line Attenuation Up 6.0 dB
Data Rate Down 8160 kbps
Data Rate Up 832 kbps
MAX Rate Down 9888 kbps
MAX Rate Up 940 kbps
POWER Down 15.5 dbm
POWER Up 12.0 dbm
CRC Down 0
CRC Up 0

5850 posts

Uber Geek
+1 received by user: 1758

Trusted

  Reply # 1126377 11-Sep-2014 10:56
One person supports this post
Send private message

http://www.geekzone.co.nz/forums.asp?topicid=147241
http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=151837

Have a read of those, There isnt much that can be done. Can you PM me the ID on the side of the cabinet or your rough street address and i can run it by my RBI upgrade list. I would have to also say thats a darn good trace route. no sign of congestion. 14ms to the host!

Cheers




Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.


1199 posts

Uber Geek
+1 received by user: 230

Trusted

  Reply # 1126414 11-Sep-2014 11:27
Send private message

dodjy: I seem to have huge packet loss on the first and second hops.


The second hop is our bng, they are configured to drop ping packets under many circumstances so tracert packet loss there doesn't indicate real-world traffic loss. Packet loss at the first hop indicates a possible wiring or cpe issue within your premises so it may be worth getting the house wiring checked again, professional work or not.




Regards FireEngine




13 posts

Geek
+1 received by user: 1


  Reply # 1126425 11-Sep-2014 11:42
Send private message

FireEngine:
dodjy: I seem to have huge packet loss on the first and second hops.


The second hop is our bng, they are configured to drop ping packets under many circumstances so tracert packet loss there doesn't indicate real-world traffic loss. Packet loss at the first hop indicates a possible wiring or cpe issue within your premises so it may be worth getting the house wiring checked again, professional work or not.


My mistake. Should read 2nd and 3rd hop. No issues with 1st hop.

304 posts

Ultimate Geek
+1 received by user: 66


  Reply # 1126427 11-Sep-2014 11:49
Send private message

where abouts roughly are you located 



13 posts

Geek
+1 received by user: 1


  Reply # 1126432 11-Sep-2014 11:55
Send private message

Newstead, Hamilton

5850 posts

Uber Geek
+1 received by user: 1758

Trusted

  Reply # 1126445 11-Sep-2014 12:10
Send private message

Cbfd: where abouts roughly are you located 


Already looked into, 5Mb/s zone




Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.




13 posts

Geek
+1 received by user: 1


  Reply # 1126446 11-Sep-2014 12:13
One person supports this post
Send private message

Looks like I may have to move my gaming rig to my office in town...



13 posts

Geek
+1 received by user: 1


  Reply # 1126461 11-Sep-2014 12:34
Send private message

I just ran some tests to the Oceanic Diablo 3 server. I am not exactly sure what they mean. The pathping results seem to show I am losing packets between my modem and the 2nd hop. Could this be an internal wiring issue? Or am I reading it wrong?


C:\Users\Rob>tracert 103.4.115.248

Tracing route to 103.4.115.248 over a maximum of 30 hops

1 1 ms pathping 103.4.115.248

Tracing route to 103.4.115.248 over a maximum of 30 hops

0 Rob-PC [192.168.1.2]
1 router.asus.com [192.168.1.1]
2 buba.bng1.nct.orcon.net.nz [60.234.8.3]
3 xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
4 xe-3-0-0.cre1.sky.orcon.net.nz [121.98.9.165]
5 vocus1.ape.nzix.net [192.203.154.123]
6 ten-0-7-0-2.cor01.alb01.akl.VOCUS.net.nz [114.31.202.68]
7 ten-0-0-0-2.cor03.syd03.nsw.VOCUS.net.au [114.31.199.116]
8 ten-1-0-0.bdr03.syd04.nsw.VOCUS.net.au [175.45.72.73]
9 as17819.cust.bdr03.syd04.nsw.VOCUS.net.au [175.45.73.194]
10 27.111.251.106
11 * 103.4.115.248

Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Rob-PC [192.168.1.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% router.asus.com [192.168.1.1]
22/ 100 = 22% |
2 16ms 27/ 100 = 27% 5/ 100 = 5% buba.bng1.nct.orcon.net.nz [60.234
.8.3]
0/ 100 = 0% |
3 17ms 28/ 100 = 28% 6/ 100 = 6% xe-3-3-0.cre1.sky.orcon.net.nz [12
1.98.9.72]
0/ 100 = 0% |
4 16ms 29/ 100 = 29% 7/ 100 = 7% xe-3-0-0.cre1.sky.orcon.net.nz [12
1.98.9.165]
0/ 100 = 0% |
5 16ms 33/ 100 = 33% 11/ 100 = 11% vocus1.ape.nzix.net [192.203.154.1
23]
0/ 100 = 0% |
6 17ms 29/ 100 = 29% 7/ 100 = 7% ten-0-7-0-2.cor01.alb01.akl.VOCUS.
net.nz [114.31.202.68]
0/ 100 = 0% |
7 40ms 26/ 100 = 26% 4/ 100 = 4% ten-0-0-0-2.cor03.syd03.nsw.VOCUS.
net.au [114.31.199.116]
0/ 100 = 0% |
8 41ms 29/ 100 = 29% 7/ 100 = 7% ten-1-0-0.bdr03.syd04.nsw.VOCUS.ne
t.au [175.45.72.73]
0/ 100 = 0% |
9 45ms 22/ 100 = 22% 0/ 100 = 0% as17819.cust.bdr03.syd04.nsw.VOCUS
.net.au [175.45.73.194]
11/ 100 = 11% |
10 --- 100/ 100 =100% 67/ 100 = 67% 27.111.251.106
0/ 100 = 0% |
11 41ms 33/ 100 = 33% 0/ 100 = 0% 103.4.115.248

Trace complete.

I fix stuff!
1663 posts

Uber Geek
+1 received by user: 330

Trusted
Vocus
Subscriber

  Reply # 1126494 11-Sep-2014 13:08
One person supports this post
Send private message

dodjy: I just ran some tests to the Oceanic Diablo 3 server. I am not exactly sure what they mean. The pathping results seem to show I am losing packets between my modem and the 2nd hop. Could this be an internal wiring issue? Or am I reading it wrong?


The only hop that matters is the last hop.

The rest are routers, which de-prioritize ICMP packets.



'That VDSL Cat'
8252 posts

Uber Geek
+1 received by user: 1748

Trusted
Spark
Subscriber

  Reply # 1126498 11-Sep-2014 13:15
Send private message

for being on a cabinet which is limited to adsl1, your tracerts are looking pretty decent actually..

orcons core gear deprioritized ICMP packets, so "packet loss" on those hops dont mean a lot at all.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.