Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


7875 posts

Uber Geek
+1 received by user: 790

Subscriber

Topic # 152110 16-Sep-2014 12:37
Send private message

Hi Orcon,

 

Is this email for real or a phishing expedition that we got yesterday.??

 

TIA




Regards,

Old3eyes


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2

xpd

Chief Trash Bandit
8983 posts

Uber Geek
+1 received by user: 1383

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1129869 16-Sep-2014 13:00
Send private message

Got it as well... appears legit - however, giving customers 12-24hrs notice sucks.





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


1204 posts

Uber Geek
+1 received by user: 231

Trusted

  Reply # 1129899 16-Sep-2014 13:22
Send private message

Here is an extract from the legit email:


"Hi there, 

Here at Orcon we’re constantly striving to improve the products and services that we offer our customers. The most recent is an update to the spam filtering that we use on our residential email service. 

We can see that you still actively use your Orcon email service, so we wanted to let you know that from Tuesday 16th September 2014 we will be establishing “spam quarantine” as a default on all Orcon email services. 

....

Should you have any questions then please give our helpdesk a call on 0800 13 14 15, they would be happy to assist. 

Regards, 

The Team @ Orcon."

So yes the setting is being changed tomorrow, the issue here is if we gave 30 days notice then the timeliness link between the comms and the action would be lost leading to greater confusion and queries. It is only the default behaviour that is being changed (from "Tag as spam but deliver to inbox" to "Move to Quarantine folder"), nothing fundamental to the email flow.

Many customers have already changed their setting to Quarantine since we launched the new Anti-Spam platform (the setting obviously won't be changed for them), any customer who prefers Tag as their setting can easily change it back if and when required.

HTH




Regards FireEngine


3365 posts

Uber Geek
+1 received by user: 1841

Trusted
Lifetime subscriber

  Reply # 1129956 16-Sep-2014 14:33
Send private message

Just a FYI FireEngine, I didn't get this email on my free for life Orcon email account, and I'm assuming it will impact us as well as your paying users?






Information wants to be free. The Net interprets censorship as damage and routes around it.


xpd

Chief Trash Bandit
8983 posts

Uber Geek
+1 received by user: 1383

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1130018 16-Sep-2014 15:21
Send private message

Lias: Just a FYI FireEngine, I didn't get this email on my free for life Orcon email account, and I'm assuming it will impact us as well as your paying users?




I'm no longer a customer but got it.... but I'd say it'll be a global change for all Orcon accounts.





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


1204 posts

Uber Geek
+1 received by user: 231

Trusted

  Reply # 1130042 16-Sep-2014 16:02
Send private message

Lias: Just a FYI FireEngine, I didn't get this email on my free for life Orcon email account, and I'm assuming it will impact us as well as your paying users?


I'm told it went to all active email accounts without regard to paying status, PM me your account and I'll gladly check.




Regards FireEngine




7875 posts

Uber Geek
+1 received by user: 790

Subscriber

  Reply # 1130044 16-Sep-2014 16:04
One person supports this post
Send private message

I would have thought in this day and age with the media and the like screaming "Phishing, don't click on any links that take you to a login page"  I would have thought that Orcon a well know ISP would not have put in a link that takes you to a login page and asks for your login and password in an email.  A better track would have been to ask people to go to Orcon, login into "My Orcon" got to "Email Settings"   then "Configure Spam Settings"   My M-in-Law rang up in a panic last nite over this , my wife also queried it..

 

 

 

 

 

 




Regards,

Old3eyes


1204 posts

Uber Geek
+1 received by user: 231

Trusted

  Reply # 1130048 16-Sep-2014 16:14
Send private message

old3eyes: I would have thought in this day and age with the media and the like screaming "Phishing, don't click on any links that take you to a login page"  I would have thought that Orcon a well know ISP would not have put in a link that takes you to a login page and asks for your login and password in an email.  A better track would have been to ask people to go to Orcon, login into "My Orcon" got to "Email Settings"   then "Configure Spam Settings"   My M-in-Law rang up in a panic last nite over this , my wife also queried it..      


Thanks for the feedback, I'll pass it onto the team that issued the email.




Regards FireEngine


Bee

593 posts

Ultimate Geek
+1 received by user: 109


  Reply # 1130053 16-Sep-2014 16:22
Send private message

I also dont recall seeing this email but I have already switched my quarantine settings and loving it.  

Thanks Orcon! :)

3365 posts

Uber Geek
+1 received by user: 1841

Trusted
Lifetime subscriber

  Reply # 1130094 16-Sep-2014 17:13
Send private message

xpd:
Lias: Just a FYI FireEngine, I didn't get this email on my free for life Orcon email account, and I'm assuming it will impact us as well as your paying users?




I'm no longer a customer but got it.... but I'd say it'll be a global change for all Orcon accounts.



Wierd, I double checked and I didn't get it.. have PM'd FireEngine




Information wants to be free. The Net interprets censorship as damage and routes around it.


1204 posts

Uber Geek
+1 received by user: 231

Trusted

  Reply # 1130102 16-Sep-2014 17:30
Send private message

Checked with the team, they sent the email to any Orcon email account that had been accessed in the last 12months, the logic being if anyone hadn't then they probably weren't interested in spam settings for it.

They have taken on board to comments re the email content links etc and apologize for any worry or confusion caused.




Regards FireEngine


82 posts

Master Geek
+1 received by user: 3


  Reply # 1130105 16-Sep-2014 17:38
Send private message

I got mine on my contact email on that account, not the Orcon email addy, so make sure you check your contact email address

1204 posts

Uber Geek
+1 received by user: 231

Trusted

  Reply # 1130109 16-Sep-2014 17:41
Send private message

Lias: Wierd, I double checked and I didn't get it.. have PM'd FireEngine


Hmmm - passed this one to the team. Again though, this is simply changing the default spam setting to place spam in quarantine, nothing more dangerous.




Regards FireEngine


3365 posts

Uber Geek
+1 received by user: 1841

Trusted
Lifetime subscriber

  Reply # 1130111 16-Sep-2014 17:48
Send private message

WrEK: I got mine on my contact email on that account, not the Orcon email addy, so make sure you check your contact email address


Well that would explain why I didn't get it, if some ancient email address is still somehow attached to the account info my email account.

*edit* nope I just logged into orcon other than webmail for the first time in err 10+ years, and the email account showas as my gmail, which is still active and didn't get the email there either.





Information wants to be free. The Net interprets censorship as damage and routes around it.


3365 posts

Uber Geek
+1 received by user: 1841

Trusted
Lifetime subscriber

  Reply # 1130125 16-Sep-2014 17:53
Send private message

FireEngine: Checked with the team, they sent the email to any Orcon email account that had been accessed in the last 12months, the logic being if anyone hadn't then they probably weren't interested in spam settings for it.

They have taken on board to comments re the email content links etc and apologize for any worry or confusion caused.


Just for arguments sake.. I check that account via pop/imap/webmail on a regular basis, but I hadn't actually logged into the "My Orcont" part of the website for something in the region of 10 years.

They did do this based on the activity of the EMAIL account, not logging into the My Orcon account right.. right? :-P




Information wants to be free. The Net interprets censorship as damage and routes around it.


1204 posts

Uber Geek
+1 received by user: 231

Trusted

  Reply # 1130131 16-Sep-2014 17:56
Send private message

Lias: They did do this based on the activity of the EMAIL account, not logging into the My Orcon account right.. right? :-P


Yep, we track imap, pop, basic and advanced webmail access separately and should have taken the most recent timestamp on any method.




Regards FireEngine


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.