Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


81 posts

Master Geek
+1 received by user: 12

Subscriber

Topic # 152307 23-Sep-2014 11:10
Send private message

Arranged to go from 30/10 Unlimited to the new plan of 100/20 Unlimited. I got the text from Orcon yesterday just after lunch saying switch has been completed. I am guessing that it means they have passed the request onto Chorus.

What I am wondering is what is the average time for the change to take place? I am in Dunedin and have done a ONT & Modem reboot in case it was required.

Filter this topic showing only the reply marked as answer Create new topic
1204 posts

Uber Geek
+1 received by user: 230

Trusted

  Reply # 1134476 23-Sep-2014 12:05
One person supports this post
Send private message

No, "completed" means "completed" - run a speed test and see what you get, we are showing you configured at 100/20.




Regards FireEngine




81 posts

Master Geek
+1 received by user: 12

Subscriber

  Reply # 1134515 23-Sep-2014 12:55
Send private message

Using speedtest.orcon.net.nz I am averaging 27/8.5Mbps speeds which is what I am use to seeing. Have done a restart on everything and unplugged everything apart from my main computer and reran the test. Got similar speed result.


1204 posts

Uber Geek
+1 received by user: 230

Trusted

  Reply # 1134521 23-Sep-2014 13:14
Send private message

So looks like Chorus have told us they have completed the speed upgrade but reality looks different, our team are raising it with them as a provisioning error now....




Regards FireEngine




81 posts

Master Geek
+1 received by user: 12

Subscriber

  Reply # 1134524 23-Sep-2014 13:17
Send private message

Thank you for that. I will retest later on today and see what happens.

Meow
7786 posts

Uber Geek
+1 received by user: 3844

Moderator
Trusted
Lifetime subscriber

  Reply # 1134563 23-Sep-2014 13:51
Send private message

Please make sure you're running the Speedtest over Ethernet and not WiFi.






81 posts

Master Geek
+1 received by user: 12

Subscriber

  Reply # 1134575 23-Sep-2014 14:12
Send private message

I always run tests via UTP. Only my tablet & phone use the wifi and that is only because thats all they can use. My background is as a network engineer so testing wasn't an issue.

1204 posts

Uber Geek
+1 received by user: 230

Trusted

  Reply # 1134890 23-Sep-2014 19:49
One person supports this post
Send private message

All sorted.

For anyone's benefit, "completed" means the LFC have told us work is complete so the speed upgrade, connection or change should work from that time. If it doesn't please respond to the team so they can look into it and resolve the issue.




Regards FireEngine


Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.