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  Reply # 1170737 7-Nov-2014 12:32
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What's your distance to the DSLAM?  The tool you pointed at estimates my distance as 1.4 Km




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

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  Reply # 1170739 7-Nov-2014 12:34
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Remember thats only an estimate and isnt built for NZ DSL.

Also your vdsl attenuation will be higher than your adsl2 as with your adsl1.

That will throw off the calculation the site makes, if you really want to know your distance, ild ask your isp if they could check. 





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  Reply # 1171505 8-Nov-2014 21:45
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Tech came out today, I wasn't home but someone else was. Unfortunately the same guy who did the original install.

The tech had no idea what he was meant to be installing and left within 5 minutes of arriving.

I'd much rather do the install myself as I have the IDC connectors and can do the job myself.

Here's a photo of the wiring:


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  Reply # 1171511 8-Nov-2014 22:14
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taylorjamesbarr: Tech came out today, I wasn't home but someone else was. Unfortunately the same guy who did the original install.

The tech had no idea what he was meant to be installing and left within 5 minutes of arriving.

I'd much rather do the install myself as I have the IDC connectors and can do the job myself.

Here's a photo of the wiring:

 

Oh god.

 

That's so wrong on so many levels.

 

The rules as I understand it (being a tech and all) are that we are to NEVER have a join in the cabling outside of a jackpoint, or demarc, and that a VDSL install must ALWAYS have a master splitter installed in the demarc (ETP or Master Jackpoint).

 

Looking at what your "tech" has done, a new line is going to need to be run to the jackpoints, and probably for the VDSL jackpoint too.

 

 

I would be taking that photo and sending it to Chorus, because that's not on.

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  Reply # 1171513 8-Nov-2014 22:20
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urm... where the master filter....




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  Reply # 1171514 8-Nov-2014 22:20
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toejam316:
taylorjamesbarr: Tech came out today, I wasn't home but someone else was. Unfortunately the same guy who did the original install.

The tech had no idea what he was meant to be installing and left within 5 minutes of arriving.

I'd much rather do the install myself as I have the IDC connectors and can do the job myself.

Here's a photo of the wiring:

Oh god. That's so wrong on so many levels. The rules as I understand it (being a tech and all) are that we are to NEVER have a join in the cabling outside of a jackpoint, or demarc, and that a VDSL install must ALWAYS have a master splitter installed in the demarc (ETP or Master Jackpoint). Looking at what your "tech" has done, a new line is going to need to be run to the jackpoints, and probably for the VDSL jackpoint too. I would be taking that photo and sending it to Chorus, because that's not on.


The issue with my house is that it's physically attached to the neighbours one via our garages and our phone line runs through their entire house through the garages into mine. There is no ETP for me and god only knows where it is on their house.

The jackpoints in the house are wired in the most screwed up way. That wire headed off to existing jackpoints goes up into a wall to the top level and feeds a jack before coming back down to the living room and feeding two jacks on that same wall. makes NO SENSE.

I feel like it would make so much more sense to wire from bottom to top, not bottom-top-bottom.

The technician clearly has no idea what he is doing and he even tried to use my old standard BT Jack for VDSL. I want to request a new tech :/



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  Reply # 1171515 8-Nov-2014 22:21
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hio77: urm... where the master filter....


Exaaaaactly. He came today and didn't even install the damn thing!

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  Reply # 1171516 8-Nov-2014 22:22
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taylorjamesbarr: 
The issue with my house is that it's physically attached to the neighbours one via our garages and our phone line runs through their entire house through the garages into mine. There is no ETP for me and god only knows where it is on their house.

The jackpoints in the house are wired in the most screwed up way. That wire headed off to existing jackpoints goes up into a wall to the top level and feeds a jack before coming back down to the living room and feeding two jacks on that same wall. makes NO SENSE.

I feel like it would make so much more sense to wire from bottom to top, not bottom-top-bottom.

The technician clearly has no idea what he is doing and he even tried to use my old standard BT Jack for VDSL. I want to request a new tech :/


Last time i checked, it was chorus policy to send the tech back out as they know what they did wrong...




#include <std_disclaimer>

 

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  Reply # 1171520 8-Nov-2014 22:29
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hio77:
taylorjamesbarr: 
The issue with my house is that it's physically attached to the neighbours one via our garages and our phone line runs through their entire house through the garages into mine. There is no ETP for me and god only knows where it is on their house.

The jackpoints in the house are wired in the most screwed up way. That wire headed off to existing jackpoints goes up into a wall to the top level and feeds a jack before coming back down to the living room and feeding two jacks on that same wall. makes NO SENSE.

I feel like it would make so much more sense to wire from bottom to top, not bottom-top-bottom.

The technician clearly has no idea what he is doing and he even tried to use my old standard BT Jack for VDSL. I want to request a new tech :/


Last time i checked, it was chorus policy to send the tech back out as they know what they did wrong...

 

Don't know if it's the same tech they're required to send back out, but they definitely send it back to the service company and I know two of them do send the same tech back.

 

 

It sounds like a bit of an odd install - not insurmountable but it would be nice to go have a look around the site prior to declaring what can and can't be done. I'd suspect the best method of approach would be to (assuming a shared lead-in cable from the neighbours), would be to have two separate ETPs at the entry point on their end - one for each install, and then run the cabling out from there and put a second ETP on the outside of your part of the house, so that the internal wiring can be isolated at least.



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  Reply # 1171522 8-Nov-2014 22:42
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toejam316:
hio77:
taylorjamesbarr: 
The issue with my house is that it's physically attached to the neighbours one via our garages and our phone line runs through their entire house through the garages into mine. There is no ETP for me and god only knows where it is on their house.

The jackpoints in the house are wired in the most screwed up way. That wire headed off to existing jackpoints goes up into a wall to the top level and feeds a jack before coming back down to the living room and feeding two jacks on that same wall. makes NO SENSE.

I feel like it would make so much more sense to wire from bottom to top, not bottom-top-bottom.

The technician clearly has no idea what he is doing and he even tried to use my old standard BT Jack for VDSL. I want to request a new tech :/


Last time i checked, it was chorus policy to send the tech back out as they know what they did wrong...
Don't know if it's the same tech they're required to send back out, but they definitely send it back to the service company and I know two of them do send the same tech back. It sounds like a bit of an odd install - not insurmountable but it would be nice to go have a look around the site prior to declaring what can and can't be done. I'd suspect the best method of approach would be to (assuming a shared lead-in cable from the neighbours), would be to have two separate ETPs at the entry point on their end - one for each install, and then run the cabling out from there and put a second ETP on the outside of your part of the house, so that the internal wiring can be isolated at least.


I wish I could get a separate ETP on my house because then it would make life so much easier. Especially for when Fibre comes to my area.

That's gonna be a SH** fight to organise and figure out. But alas, there comes the money factor and I don't really want to fork out for a new ETP.

Anyone have a clue as to how I'd send that photo to Chorus in order for them to see their tech stuffed up majorly and to send a different guy?

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  Reply # 1171526 8-Nov-2014 22:55
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taylorjamesbarr:
toejam316:
hio77:
taylorjamesbarr: 
The issue with my house is that it's physically attached to the neighbours one via our garages and our phone line runs through their entire house through the garages into mine. There is no ETP for me and god only knows where it is on their house.

The jackpoints in the house are wired in the most screwed up way. That wire headed off to existing jackpoints goes up into a wall to the top level and feeds a jack before coming back down to the living room and feeding two jacks on that same wall. makes NO SENSE.

I feel like it would make so much more sense to wire from bottom to top, not bottom-top-bottom.

The technician clearly has no idea what he is doing and he even tried to use my old standard BT Jack for VDSL. I want to request a new tech :/


Last time i checked, it was chorus policy to send the tech back out as they know what they did wrong...
Don't know if it's the same tech they're required to send back out, but they definitely send it back to the service company and I know two of them do send the same tech back. It sounds like a bit of an odd install - not insurmountable but it would be nice to go have a look around the site prior to declaring what can and can't be done. I'd suspect the best method of approach would be to (assuming a shared lead-in cable from the neighbours), would be to have two separate ETPs at the entry point on their end - one for each install, and then run the cabling out from there and put a second ETP on the outside of your part of the house, so that the internal wiring can be isolated at least.


I wish I could get a separate ETP on my house because then it would make life so much easier. Especially for when Fibre comes to my area.

That's gonna be a SH** fight to organise and figure out. But alas, there comes the money factor and I don't really want to fork out for a new ETP.

Anyone have a clue as to how I'd send that photo to Chorus in order for them to see their tech stuffed up majorly and to send a different guy?

 

Social media, or they might have a presence on this forum - I've definitely seen them around.

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  Reply # 1171529 8-Nov-2014 23:06
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Toejam your still a trainee so your not really a tech yet :p

Best thing to do is to contact orcon and get then to send the chorus tech back out or another one and say that the job iant completed as not master splitter has been installed

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  Reply # 1171571 9-Nov-2014 09:00
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taylorjamesbarr: Tech came out today, I wasn't home but someone else was. Unfortunately the same guy who did the original install.

The tech had no idea what he was meant to be installing and left within 5 minutes of arriving.

I'd much rather do the install myself as I have the IDC connectors and can do the job myself.

Here's a photo of the wiring:



Hi, can you PM me your account number please, I'll make sure that picture gets in front of the right people.




Regards FireEngine


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  Reply # 1171573 9-Nov-2014 09:25
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taylorjamesbarr:
The technician clearly has no idea what he is doing and he even tried to use my old standard BT Jack for VDSL. I want to request a new tech :/


FWIW there is absolutely nothing wrong with doing this, or any performance issues from this. The RJ45 socket is something that's only been installed for the last year or so, and was to create a point of difference between a voice and a xDSL output. A cynic would also suggest there are financial reasons for this as well as a RJ45 socket is a lot cheaper than a BT one.





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  Reply # 1172609 11-Nov-2014 08:54
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OK hello everyone. Here's a quick update.

The original technician came out today, along with a senior technician.

They installed the splitter at the point of entry which happens to be under my house.

Speeds have increased too!
The sync speed was 31724Kbps and it's now 34181Kbps. Upload was 6193Kbps last night and it's now 10357Kbps.

However, I really would like DLM to be restarted if that's at all possible.



Here's a photo of the install:





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