Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


14418 posts

Uber Geek
+1 received by user: 1888


Topic # 157483 2-Dec-2014 17:09
Send private message

Seems to be totally down this afternoon. Can anyone else access it? Nothing on their status page about the outage.

Create new topic


14418 posts

Uber Geek
+1 received by user: 1888


  Reply # 1187253 2-Dec-2014 17:25
Send private message

Tried phoning them, but they appear closed for the day. I just want to inform them of an outage, I would expect some why to be able to contact them for a business grade service. They are probably not even aware of the problem, as it isn't on their status page. Even the iserve  control panel just says 'There was an error connecting to the Database.

1207 posts

Uber Geek
+1 received by user: 231

Trusted

  Reply # 1187263 2-Dec-2014 17:46
Send private message

I'm out of the office but yes it seems there has been an issue since approx 5pm - the website is now updated and engineers expect to restore service by approx 6:30pm tonight.




Regards FireEngine




14418 posts

Uber Geek
+1 received by user: 1888


  Reply # 1187273 2-Dec-2014 17:54
Send private message

FireEngine: I'm out of the office but yes it seems there has been an issue since approx 5pm - the website is now updated and engineers expect to restore service by approx 6:30pm tonight.

 

Thanks for that. Is there some way we can report outages like this, when there is a problem like this outside your business hours of mon-fri closing at 5pm, and they haven't been reported on your status page. eg. A text number or emergency email address. I do use a wide range of different hosting providers, and all have some form of way to contact support in case of an emergency outage.I don't think posting on this forum should be the best way to inform a company of a widespread outage on their network. Obviously business grade service is more mission critical than a residential service, but it does have a far lower level of support days and hours, and it has been reduced from 7 day support in the past. 

1207 posts

Uber Geek
+1 received by user: 231

Trusted

  Reply # 1187323 2-Dec-2014 18:54
Send private message

mattwnz: Is there some way we can report outages like this, when there is a problem like this outside your business hours


Good idea, see my signature, that will be live from 9am tomorrow once the address has propagated in our systems.




Regards FireEngine




14418 posts

Uber Geek
+1 received by user: 1888


  Reply # 1448945 11-Dec-2015 22:52
Send private message

Web hosting was down this evening, and currenty there still appear to be problems. No info on their status page.  Anyone know what the emergency email address to report outages, it was posted above by FireEngine, but has since disappeared. Currently on way to contact them until monday, as they are closed until monday morning.

295 posts

Ultimate Geek
+1 received by user: 24

Lifetime subscriber

  Reply # 1448950 11-Dec-2015 23:18
One person supports this post
Send private message

You shouldn't need to report outages - a good provider will have an automated monitoring and alert system.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.