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Topic # 157653 8-Dec-2014 14:55
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I have raised a ticket for this via the online system but the 'within five days' to respond is a bit off-putting.

Basically, there is no connection between the wireless and ethernet connections. Ethernet can't ping wireless and vice versa. Using Fing on a wifi connected device it only shows the Genius and the device being used. 

I have another AP wired into the Genius and it sees all devices no problem.

I have had this before but a couple of repowers fixed it, but not now. I also tried a hardware reset and that ended up with the Internet LED on but still no outside connection and no phone. A couple of repowers and this was fixed but still no wireless/ethernet connections. 

Do I need a new router or can this be fixed?



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  Reply # 1191689 8-Dec-2014 16:24
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The Orcon guys have emailed me back with the instruction to restore to factory settings from the router software. Will try this later as waiting for phone calls ATM.



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  Reply # 1191841 8-Dec-2014 22:17
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Reset to factory but no change.



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  Reply # 1192244 9-Dec-2014 14:34
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Well, I have done some more testing and it seems that the disconnect between the wifi and ethernet ports only applies to Android devices (tried with three) as I hooked up a Windows netbook via the Genius wifi and it sees all the LAN devices fine!

Wonder if anyone else could please test with an Android device to see whether it is a general problem or just something here?

(test - Android device on Genius wifi and see whether it can see devices on ethernet ports).

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