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190 posts

Master Geek
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Topic # 159721 10-Dec-2014 16:46
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Websites keep dropping and not working, refreshing sometimes working, rebooting modem a few times, can't play xbox as it can't see anything xbox related. Tried going to orcon's website, took 3 refreshes to load, tried going to gpforums currently timed out. Fix your internet Orcon! I'd like to do a few things today besides stare at my screen, waiting.

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Uber Geek
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  Reply # 1195031 10-Dec-2014 16:46
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



'That VDSL Cat'
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  Reply # 1195040 10-Dec-2014 16:51
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Gezz, you have it harsh..

Unstable UFB, thats fixable.


Simply on congested rural connections, well, thats where you learn the meaning of stare at a screen and wait!



Have you reported the fault to orcon yet?




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1195041 10-Dec-2014 16:52
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They have a network status up that says their DNS is borked (and so is there email, both POP and webmail, which is how I found that status)

https://www.orcon.net.nz/support/network_status

 

10/12/14 4:40 PM ORCO NAMESERVERS UNAVAILABLE

 

Due to a systems failure, Orcon nameservers are currently unavailable, engineers are investigating urgently but we currently have no ETR




Information wants to be free. The Net interprets censorship as damage and routes around it.


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  Reply # 1195043 10-Dec-2014 16:53
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I'm having the same issues too, and it seems they know about it.

---

 

10/12/14 4:40 PM ORCO NAMESERVERS UNAVAILABLE

 

Due to a systems failure, Orcon nameservers are currently unavailable, engineers are investigating urgently but we currently have no ETR

---

 


Disrupts my work. Hope it gets fixed soon!

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Master Geek
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  Reply # 1195052 10-Dec-2014 17:09
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I have changed to 8.8.8.8 to keep working.

Checking with DNSBenchmark both the Google nameservers have  slowed down since the problem surfaced


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Master Geek
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  Reply # 1195055 10-Dec-2014 17:16
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I have no internet at all, orcon UFB whangarei. Been waiting on the phone for half an hour lol. Nothing like coming home to find your expensive Internet is not working.

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  Reply # 1195057 10-Dec-2014 17:22
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Suspected DDOS attack against the name servers. The guys are working to mitigate it.




Regards FireEngine


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Geek
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  Reply # 1195059 10-Dec-2014 17:24
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why not just change your dns to 8.8.8.8 and 8.8.4.4 (google dns) if orcons dns is down? why sit round suffering when it's just dns?

Meow
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  Reply # 1195073 10-Dec-2014 17:52
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connector: why not just change your dns to 8.8.8.8 and 8.8.4.4 (google dns) if orcons dns is down? why sit round suffering when it's just dns?


Because website caching is awesome.




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  Reply # 1195094 10-Dec-2014 17:59
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Engineers have blocked the attack and DNS resolver service is restored.

 

 

 

Customers with affected Genius service may have to reboot their routers to restore service.




Regards FireEngine


I fix stuff!
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  Reply # 1195445 11-Dec-2014 10:22
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michaelmurfy:
connector: why not just change your dns to 8.8.8.8 and 8.8.4.4 (google dns) if orcons dns is down? why sit round suffering when it's just dns?


Because website caching is awesome.


Google supports eDNS which resolves that issue.



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Ultimate Geek
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  Reply # 1195836 11-Dec-2014 20:47
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Sounddude:
michaelmurfy:
connector: why not just change your dns to 8.8.8.8 and 8.8.4.4 (google dns) if orcons dns is down? why sit round suffering when it's just dns?


Because website caching is awesome.


Google supports eDNS which resolves that issue.


 

To an extent - some of the bigger CDNs like Akami don't.

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